AT&T MERLIN II Manual page 11

MERLIN II Attendant Planning Form E
Your Routing Plan determines how the MERLIN II Attendant handles incoming calls, including where and
when calls are transferred. You need to establish separate routing plans for both day and night operations.
Make your entries in the Routing Plan table on the back of this form as described in the following
paragraphs.
Route:
» Function: The business purpose of the route (Sales, Accounting, Service).
» Number: The number the caller dials to reach this business function.
The remaining entries define where a caller is transferred when a route number is dialed during day and
night operations. Day and night can be divided into primary and secondary entries providing a first choice
optional secondary choice reaching a particular business function, You also need to indicate how the
and
an
call will be processed by the MERLIN II Attendant by entering a transfer code. Refer to the boxed
information on this page for an explanation of valid transfer codes.
Day: (Normal business hours)
» TC: The transfer code.
» Primary Extension: The extension attempted first when a caller dials this route number.
Extension: The extension attempted if the primary extension is busy or does not answer.
» Secondary
Night: (Night operation/closed)
» TC: The transfer code.
» Primary Extension: The extension attempted first when a caller dials this route number.
» Secondary Extension: The extension attempted if the primary extension is busy or does not answer.
0 = No Operation. This entry is used to erase a previously programmed route from the
MERLIN II Attendant.
1 =
Supervised Transfer. Calls that are answered by the MERLIN 11 Attendant are transferred
to the route or extension dialed by the caller. If the number is busy or dialed incorrectly,
the call is transferred to the receptionist (Route O).
If you want calls transferred to an alternate extension when the first (primary) extension is
unavailable, program a secondary extension for the route. Secondary extension numbers
can only be used with supervised transfers.
2 =
Blind Transfer. Calls that are answered by the MERLIN II Attendant are transferred to the
route or extension dialed by the caller. If the number is busy or dialed incorrectly, the call
is transferred to the receptionist (Route O).
Discnnect. Callers on lines answered by the MERLIN II Attendant hear a prerecorded
5 =
announcement and are disconnected. They are not allowed to enter a route or extension
number.
Considerations
The transfer code for Route 0 should be " 2" for a blind transfer.
The extension number for Route 0 should be 720, or an extension number not included in your dial plan
so calls to route O appear on a line button.
If you are giving callers the option to dial individual extension numbers as welI as route numbers, you
must program additional information. Refer to Planning Form H.
Once you have completed the Routing Plan, refer to Planning Form F to enter any supervised transfers and
Planning Form G to enter any blind transfers. If you need to make an individual change (e.g., one extension
number) to an already programmed route, refer to Planning Form I.
Routing Plan
Transfer Codes
MERLIN II Attendant Planning Form E 1