21 - 1 Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - Brother Model MFC-5200C User Manual

Troubleshooting and
21
21
routine maintenance

Troubleshooting

For technical and operational help, you must call the country where
you bought the MFC. Calls must be made from within that country.

Error Messages

As with any sophisticated office product, errors may occur. If this
happens, your MFC identify the problem and displays an error
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional
help, call the Brother fax back system (USA only).
In USA only:
ERROR
MESSAGE
An ink cartridge is not properly installed.
CHECK
CARTRIDGE
Original was not inserted or fed properly, or was
CHECK
larger than 40 inches (90cm) when it was
ORIGINAL
scanned through the ADF.
Paper is not the correct size.
CHECK PAPER
SIZE
The MFC is out of paper.
CHECK PAPER
Poor phone line quality caused a
COMM. ERROR
communication error.
You tried to poll a fax machine that is not in
CONNECTION
Polled Waiting mode.
FAIL
The scanner cover is not closed completely.
COVER OPEN
The other person or other person's fax machine
DISCONNECTED
stopped the call.

21 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE

IMPORTANT
1-800-521-2846
ERROR MESSAGES
CAUSE ACTION
Take out the ink cartridge and put it
in again it seating it properly.
See Replacing the ink cartridge on
page 21-17.
See Original jams on page 21-3.
Reload the correct size of paper,
and then press Fax Start.
Add paper, and then press Fax
Start.
Try the call again. If the problem
continues, call the telephone
company and ask them to check
your phone line.
Check the other fax machine's
polling setup.
Pull the Scanner Cover Release
Lever and lift the scanner cover and
then close it again.
Try to send or receive again.