Troubleshooting - Huawei FusionServer G5500 User Manual

FusionServer G5500 Server
User Guide
For details about how to troubleshoot Huawei servers, see
It covers the following content:
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Issue 02 (2017-12-15)
Troubleshooting process
Troubleshooting is a process of using appropriate methods to find the cause of a fault and
rectify the fault. The troubleshooting process is to narrow down the scope of possible
causes for a fault to reduce troubleshooting complexity, identify the root cause, and
rectify the fault.
Fault information collection
If a fault occurs on a server, collect logs for fault diagnosis.
Fault diagnosis
Fault diagnosis rules and tools help Huawei technical support engineers and maintenance
engineers to analyze and rectify faults according to alarms and hardware fault symptoms.
Software and firmware upgrade
Software and firmware upgrade packages can be downloaded by server model and
installed as needed.
Preventive maintenance
Preventive maintenance promptly detects, diagnoses, and rectifies server faults.
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