Xerox 5750 System Administration Manual page 63

Calling for Service
1 2 3. . .
5750 SYSTEM ADMINISTRATION GUIDE
There may be times when you will not be able to correct a printer/
copier problem. When this happens, you should call for service.
Follow the instructions below when preparing to call for service.
Be prepared to provide a complete description of the problem to the
service operator. Defining the printer/copier problem accurately may
help you and the operator solve the problem over the phone and
minimize printer/copier downtime. If the problem cannot be solved
by telephone, a service representative will be dispatched to your
printer/copier promptly.
1
Before you attempt to clear a fault condition, press and hold the
Stop button to display the fault code on the Touch Screen.
If an attempt was made to clear the fault condition before pressing
the Stop button, the fault code will not be displayed. Proceed to
step 3.
2
Record the displayed fault codes.
3 Record the printer/copier serial number.
If copy quality is the problem, take a copy sample to the telephone
with you to help you describe the problem, or to assist you when
answering the questions from the service operator about the
defects.
If possible, use a phone near the printer/copier to call the service
telephone number. Follow the instructions that are provided by the
operator.
For applications support, user help, and service support, call the
following number:
2 MAINTENANCE AND SUPPLIES
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