GeoVision GV-Tower System V2 User Manual page 75

Obtaining Warranty Service
If you are still unable to solve the problem and suspect that it is hardware related, follow
these:
1. Send an e-mail to GeoVision to start Return Merchandise Authorization (RMA) process.
E-Mail: sales@geovision.com.tw
2. Securely pack the product in its original carton using the original packing material, or in
equivalent packaging.
3. The product shall be returned to GeoVision, Taiwan at your expense for shipping and
insurance costs.
BEFORE YOU DELIVER YOUR GV-TOWER DVR/NVR/VMS V2 SYSTEM FOR
WARRANTY SERVICE, IT IS YOUR RESPONSIBILITY TO BACK UP YOUR DATA. YOU
WILL BE RESPONSIBLE FOR REINSTALLING ALL DATA, SETTINGS AND PASSWORDS.
DATA RECOVERY IS NOT INCLUDED IN THE WARRANTY SERVICE AND GEOVISION IS
NOT RESPONSIBLE FOR DATA THAT MAY BE LOST OR DAMAGED DURING TRANSIT
OR A REPAIR.
or dvrsystem@geovision.com.tw
Warranty Requirements
69