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Section 1
Maintenance
This section contains service call initial action procedures, cleaning and maintenance
procedures, and service call final action procedures.
1.1 Initial Service Action
At the start of every service call, you should perform the following.
1. If called for a problem, determine the exact nature of the service complaint.
2. Determine the cycle count [1] for the punch system.
3. Estimate the cycle life on the Die Sets. Determine if any of the Die Set life cycles
have exceeded 500k sheets (cycles) for Standard Dies and 4M sheets (cycles) for
High Durability dies.
4. Determine if the customer uses only one Die Set pattern (style) or if they switch
between different patterns.
5. Determine the last time the Die Set was lubricated.
6. Determine the date and cycle count of the last preventative maintenance performed
on the punch system.
7. Determine the paper type and quality, especially as it relates to curl and identify if
any media changes correlate with the emergence of the customer issue.
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