Ricoh Aficio SP 100 e User Manual
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Ricoh Aficio SP 100 e User Manual

User guide
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Operating Instructions

User Guide

For safe and correct use, be sure to read "Safety Information" before using the machine.

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Summary of Contents for Ricoh Aficio SP 100 e

  • Page 1: Operating Instructions

    Operating Instructions User Guide For safe and correct use, be sure to read "Safety Information" before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS 1. Guide to the Machine How to Read This Manual..........................3 Introduction..............................3 Legal Prohibition.............................3 Disclaimer................................3 Model-Specific Information..........................4 Guide to Components............................5 Exterior................................5 Interior................................6 Installing the Driver and Software........................7 Installing the Printer Driver..........................7 Upgrading or Deleting the Printer Driver......................7 Installing the Smart Organizing Monitor......................8 What is Smart Organizing Monitor?.........................9 2.
  • Page 4 Updating the Firmware............................24 5. Maintaining the Machine Replacing the Print Cartridge..........................25 Cautions When Cleaning..........................27 Cleaning the Inside of the Machine........................28 6. Troubleshooting Common Problems............................29 Paper Feed Problems............................30 Removing Printing Jams..........................31 Print Quality Problems............................34 Checking the Condition of the Machine....................34 Printer Problems..............................35 Print Positions Do Not Match Display Positions..................36 Error and Status Messages Appear on the Smart Organizing Monitor............37 7.

  • Page 5: Guide To The Machine

    1. Guide to the Machine How to Read This Manual Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

  • Page 6: Model-Specific Information

    1. Guide to the Machine Model-Specific Information This section explains how you can identify the region your machine belongs to. There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label. CHZ966 The following information is region-specific.

  • Page 7: Guide To Components

    Guide to Components Guide to Components This section introduces the names of the various parts on the front and rear side of the machine and outlines their functions. Exterior CHZ969 1. Maintenance Cover Lift up this cover to replace consumables or clear a paper jam. 2.

  • Page 8: Interior

    1. Guide to the Machine 8. Front Cover Open this cover to pull out the output tray before printing. 9. USB Port Use this port to connect the machine to a computer using a USB cable. 10. Input Tray Cover Set this cover up and pull out the paper source tray to load paper.

  • Page 9: Installing The Driver And Software

    Installing the Driver and Software Installing the Driver and Software You can install the necessary driver for this machine using the included CD-ROM. The operating systems compatible with the drivers and software for this machine are: Windows XP/ Vista/7 and Windows Server 2003/2003 R2/2008/2008 R2. The procedure in this section is an example based on Windows 7.

  • Page 10: Installing The Smart Organizing Monitor

    1. Guide to the Machine Deleting the printer driver On the [Start] menu, click [Devices and Printers]. Right-click the icon of the printer you want to delete, and then click [Remove device]. Click [Yes]. Click any printer icon, and then click [Print server properties]. Click the [Drivers] tab.

  • Page 11: What Is Smart Organizing Monitor

    What is Smart Organizing Monitor? What is Smart Organizing Monitor? Install this utility on your computer from the included CD-ROM before using it. Smart Organizing Monitor provides the following functions: • Displays the status of the machine Displays paper jam messages and other error messages. •...
  • Page 12 1. Guide to the Machine...

  • Page 13: Loading Paper

    2. Loading Paper Supported Paper Paper Size • A4 • 8 " × 11 " (Letter) • B5 • 5 " × 8 " (Half Letter) • 7 " × 10 " (Executive) • A5 • A6 • B6 • 16K (197 × 273 mm) •...

  • Page 14: Non-Recommended Paper Types

    2. Loading Paper Non-Recommended Paper Types Do not use the following types of paper: • Ink-jet printer paper • GelJet special paper • Bent, folded, or creased paper • Curled or twisted paper • Wrinkled paper • Damp paper • Dirty or damaged paper •...

  • Page 15: Print Area

    Print Area Print Area The diagram below shows the area of the paper that the machine can print on. From the printer driver CHZ904 1. Print area 2. Feed direction 3. Approx. 4.2 mm (0.2 inches) 4. Approx. 4.2 mm (0.2 inches) •...

  • Page 16: Loading Paper

    2. Loading Paper Loading Paper Load a stack of paper for printing in the input tray on the back of the machine. • When loading paper, be sure to configure the size and type of paper. When printing a document, specify the paper size and type in the printer driver so that the settings configured when paper is loaded can be used for printing.
  • Page 17 Loading Paper Fan the paper before loading it in the tray. CBK254 Slide the paper guide on both sides outward, and then load the paper print side up until it stops. CHZ007 Adjust the paper guide on both sides to fit the paper width. CHZ008...

  • Page 18: Specifying Paper Type And Paper Size Using Smart Organizing Monitor

    2. Loading Paper Open the front cover and tray extension. CHZ027 Specifying Paper Type and Paper Size Using Smart Organizing Monitor The procedure in this section is an example based on Windows 7. The actual procedure may vary depending on the operating system you are using. Specifying the paper type and paper size On the [Start] menu, click [All Programs].

  • Page 19: Printing Documents

    3. Printing Documents Basic Operation Use the printer driver to print a document from your computer. After creating a document, open the [Printing Preferences] dialog box in the document's native application. Change any print settings if necessary. The following print settings can be specified using the printer driver: •...

  • Page 20: Printing On Both Sides Of Sheets

    3. Printing Documents When setting changes are completed, click [OK]. Print the document using the print function in the document's native application. • If a paper jam occurs, printing stops when the current page has printed. Open the maintenance cover to remove the jammed paper. Printing will resume automatically after the maintenance cover is closed.

  • Page 21: Canceling A Print Job

    Basic Operation Landscape CHZ922 Press the [Form Feed] key. Canceling a Print Job You can cancel print jobs using either the machine's control panel or your computer, depending on the status of the job. Canceling a print job before printing has started Double-click the printer icon on the task tray of your computer.

  • Page 22: If A Paper Mismatch Occurs

    3. Printing Documents If a Paper Mismatch Occurs If the paper size or type does not match the print job's settings, the machine reports an error. There are two ways to resolve this error: Continue printing using mismatched paper Use the form-feed function to ignore the error and print using mismatched paper. Reset the print job Cancel printing.

  • Page 23: Configuring The Machine Using Smart Organizing Monitor

    4. Configuring the Machine Using Smart Organizing Monitor Checking the System Information The state and status information of the machine can be checked using Smart Organizing Monitor. Checking the Status Information CHZ972 1. Image area Displays the status of this machine with an icon. 2.

  • Page 24: Printing The Configuration Page

    4. Configuring the Machine Using Smart Organizing Monitor 3. Message area Displays the status of this machine with a message. For details about error messages, see p.37 "Error and Status Messages Appear on the Smart Organizing Monitor". Printing the Configuration Page On the [Start] menu, click [All Programs].

  • Page 25: Configuring The Machine Settings

    Configuring the Machine Settings Configuring the Machine Settings Smart Organizing Monitor is used to modify the machine’s settings. On the [Start] menu, click [All Programs]. Click [Smart Organizing Monitor for SP 100 Series]. Click [Smart Organizing Monitor for SP 100 Series Status]. On the [User Tool] tab, click [Printer Configuration].

  • Page 26: Updating The Firmware

    4. Configuring the Machine Using Smart Organizing Monitor Updating the Firmware • In no event shall the company be held liable to customers for damages of any kind resulting from use or loss of use of this software. • The company shall also not be held liable for any disputes between the customer and third parties resulting from any use or loss of use of this software.

  • Page 27: Maintaining The Machine

    5. Maintaining the Machine Replacing the Print Cartridge • If "Out of Toner" is displayed in the Smart Organizing Monitor, replace the print cartridge by following the procedure described below. • Store print cartridges in a cool dark place. • Actual printable numbers vary depending on image volume and density, number of pages printed at a time, paper type and size, and environmental conditions such as temperature and humidity.
  • Page 28 5. Maintaining the Machine Hold the grips of the print cartridge, and then insert it into the machine until it stops. CHZ017 Close the maintenance cover.

  • Page 29: Cautions When Cleaning

    Cautions When Cleaning Cautions When Cleaning Clean the machine periodically to maintain high print quality. Dry wipe the exterior with a soft cloth. If dry wiping is not sufficient, wipe with a soft, damp cloth that has been wrung out thoroughly. If you still cannot remove the stain or grime, use a neutral detergent, wipe over the area with a thoroughly-wrung damp cloth, and then dry wipe the area and allow it to dry.

  • Page 30: Cleaning The Inside Of The Machine

    5. Maintaining the Machine Cleaning the Inside of the Machine Open the maintenance cover. Hold the grips of the print cartridge, and then pull it out of the machine. CHZ013 Using a cloth, wipe the inside of the machine. CHZ028 Hold the grips of the print cartridge, and then insert it into the machine until it stops.

  • Page 31: Troubleshooting

    6. Troubleshooting Common Problems This section describes how to troubleshoot common problems that may occur while operating the machine. Problem Possible cause Solution • Make sure that the power plug is firmly inserted into the wall outlet. The power cord is not The machine does not turn on.

  • Page 32: Paper Feed Problems

    6. Troubleshooting Paper Feed Problems If the machine is operating but paper will not feed or paper jams occur frequently, check the condition of the machine and paper. Problem Solution • Use supported types of paper. See p.11 "Supported Paper". •...

  • Page 33: Removing Printing Jams

    Paper Feed Problems Problem Solution • Paper is damp. Use paper that has been stored properly. See p.11 "Supported Paper". Paper gets wrinkles. • Paper is too thin. See p.11 "Supported Paper". • If there are gaps between the paper and the paper guides, adjust the paper guides to remove the gaps.
  • Page 34 6. Troubleshooting Pull out the jammed paper carefully. CHZ024 If you cannot find the misfed paper, look inside the machine. Open the maintenance cover. Hold the grips of the print cartridge, and then pull it out of the machine. CHZ013 Pull out the misfed paper by holding both sides of paper.
  • Page 35 Paper Feed Problems CHZ025 If it is difficult to remove the jammed paper out of the main unit, remove the jammed paper from the output tray side. CHZ026 Hold the grips of the print cartridge, and then insert it into the machine until it stops. CHZ017 Close the maintenance cover.

  • Page 36: Print Quality Problems

    6. Troubleshooting Print Quality Problems Checking the Condition of the Machine If there is a problem with the quality of printing, first check the condition of the machine. Possible Cause Solution There is a problem with the Make sure that the machine is on a level surface. Place the machine's location.

  • Page 37: Printer Problems

    Printer Problems Printer Problems Problem Solution If an error occurs when printing, change the computer or printer driver settings. • Check the printer icon name does not exceed 32 alphanumeric characters. If it does, shorten it. An error occurs. • Check whether other applications are operating. Close any other applications, as they may be interfering with printing.

  • Page 38: Print Positions Do Not Match Display Positions

    6. Troubleshooting Print Positions Do Not Match Display Positions If the position of items on the printed page differs from the position displayed on the computer screen, the cause may be one of the following. Possible Cause Solution Check that the page layout settings are properly Page layout settings have not been configured.

  • Page 39: Error And Status Messages Appear On The Smart Organizing Monitor

    Error and Status Messages Appear on the Smart Organizing Monitor Error and Status Messages Appear on the Smart Organizing Monitor Message Causes Solutions • The power cable of the machine is not plugged in. • Check the printer power cord. Printer Power Off •...
  • Page 40 6. Troubleshooting...

  • Page 41: Appendix

    7. Appendix Notes About the Toner • Proper operation cannot be guaranteed if any third-party toner is used. • Depending on printing conditions, there are cases where the printer cannot print the number of sheets indicated in the specifications.

  • Page 42: Moving And Transporting The Printer

    7. Appendix Moving and Transporting the Printer This section provides cautions that you must follow when moving the machine both short and long distances. Repack the machine in its original packing materials when moving it a long distance. • Be sure to disconnect all cables from the machine before transporting it. •...

  • Page 43: Consumables

    Consumables Consumables Print Cartridge Print cartridge Average printable number of pages per cartridge Black 2,000 pages *1 The printable number of pages is based on pages that are compliant with ISO/IEC 19752 with the image density set as the factory default. ISO/IEC 19752 is an international standard for measurement of printable pages, set by the International Organization for Standardization.

  • Page 44: Specifications Of The Machine

    7. Appendix Specifications of the Machine This section lists the machine's specifications. General Function Specifications Configuration Desktop Print process Laser electrostatic transfer Maximum paper size for printing 216 mm × 297 mm (8.5 × 11.7 inches) Warm-up time Less than 25 seconds (23 °C, 71.6 °F) Paper sizes A4, 8 "...

  • Page 45: Printer Function Specifications

    Specifications of the Machine 120 V, 8 A, 60 Hz Power consumption • Maximum power consumption 70 W • Energy Saver mode 1 60 W or less • Energy Saver mode 2 5 W or less Machine dimensions (Width × Depth × Height) 402 ×...

  • Page 46: Trademarks

    7. Appendix Trademarks ® ® ® ® Microsoft , Windows , Windows Server , and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Other product names used herein are for identification purposes only and might be trademarks of their respective companies.
  • Page 47 Trademarks ® ® Microsoft Windows Server 2008 Standard ® ® Microsoft Windows Server 2008 Enterprise ® ® Microsoft Windows Server 2008 Datacenter ® ® Microsoft Windows Server 2008 for Itanium-based Systems ® ® Microsoft Windows Web Server 2008 ® ® Microsoft Windows HPC Server 2008...
  • Page 48 7. Appendix...

  • Page 49: Index

    INDEX Basic operation............Paper feed problems..........Paper jam............... Paper mismatch............. Changing the custom paper size......Print area..............Cleaning............27, 28 Print cartridge..........25, 41 Common problems..........Print quality problems..........Condition of the machine........Printer function............Configuration page..........Printer problems............. Consumables............Replace..............
  • Page 50 MEMO M101-8654...
  • Page 52 M101-8654 © 2011...

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