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Retrofit information Product Safety Other ( Tier 2 This RTB has been issued to announce release information for RICOH Streamline NX. The released module is distributed to each region by DVD, and will not be uploaded to the website. Version Program No.
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Client Tool versions included in this release: RICOH Streamline NX Client Tool V1.3.2.0 RICOH Streamline NX Client Secure Print V1.3.2.0 RICOH Streamline NX Client Delegation Print V1.3.0.0 RICOH Streamline NX Client Accounting V1.3.0.0 Supported models: -MO-C2 *SLNX v2.6.1 (SOP Optimized mode) does not support the "zero count stop"...
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PAGE: 3/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o -uWVGA device support: -Lunina-P2 4.3 inch panel (This device is available in Japan only.) Supported: Only for Smart Operation Panel-G2 Hybrid Mode (SOP Optimized Mode): -Panel auto logout timer: Select whether to enable the panel auto logout timer function.
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-The Activation Tool now supports the displaying of multiple languages. -The Streamline NX Scan and Fax Manager service will be restarted automatically if the service is not in "running" status or the web service cannot respond.
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Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o Scan and Fax manager: -Send To Folder delivery is delayed when performing Kerberos authentication. - The destination path for the Send To Folder or Send To WebDAV services seem to be unselected on the operation panel when the startpoint path has been selected.
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If the client tool fails to start properly, the print spooler will be restarted automatically (the retry limit is 15 times). When the retry limit is reached, an error message ("RICOH Streamline NX Client Tool could not be started correctly. Please restart your computer.") will be displayed.
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PAGE: 7/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o Encryption of parameters in request data between SPM-E and SPM-S/Client Tool. (Parameters: User name, Job ID, and Request time) - Windows 10 support - Java 8 support - VMWare vSphere v6.0 support - HotSpot Enterprise v3 linkage support (v2.6.0 and v2.5.1)
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PAGE: 8/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o -The behavior that causes an unnecessary "ERR_69_001" error message to be registered in the AAM-S debug logs has been fixed. -Scan and Fax manager: - It is not possible to start scanning from the metadata screen after changing settings in SFM AdminTool's General Settings.
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PAGE: 10/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o Administrator". (AAM-S Web UI --> Configuration --> User Settings --> User property). -AAM-S supports round robin DNS in the case that AAM-S and the PC Client Tool exist on different domains.
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PAGE: 11/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o Administrators can select the message destination: “Login user” and “Administrator”. -Client Tool - Roaming print( Store in Client PC (Do not use SPM Server)) A roaming print function is supported in addition to “Store in Client PC (Do not use SPM Server)”.
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PAGE: 12/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o -Authentication and Accounting Manager: - Default conversion rate and rule for Quota Group can be specified. - Conversion rate and rule category name for Quota Group can be modified during operating.
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Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o Enable to encrypt the print job names for print data stored in SPM-S. It will take a maximum of 5 minutes to reflect the mask settings in the SPM-S queue. -Print job name encryption on DB Enable to encrypt the print job names in the SPM-S database.
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- The print data storage location has been changed to the system data folder specified when installing the Client Tool. Default path: C:\Program Files\Ricoh\DesktopAgent\data. Report Generator: -When using IE11 on a server OS, if the "IE Enhanced Security Configuration" setting is "On", when changing to the login screen from the admin screen, a "about:blank"...
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Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o - If a character besides a number was entered in the port number settings, an error message was not displayed. -A function has been added that checks the amount of characters in email addresses.
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PAGE: 16/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o -Microsoft failover clustering Microsoft Windows Server2008 Microsof Windows Server2008 R2 Microsof Windows Server2012 Microsoft Windows Server2012 R2 - SFM-S is out of scope. -Microsoft SQL Server clustering (...
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PAGE: 17/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o - The PDF Converter (Enhanced) filter supports a deskew function. - Traditional Chinese was displayed in the OCR language list as a default in the PDF Converter (Enhanced) filter.
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When using the Direct Print Port (SNX SPM Direct Port), print data remains in the server queue with the status as "printing" or the spooler service shuts down. -The "Device direct print" function is ON which was added in Streamline NX v2.2.0/v2.2.1. When a user information contained in the print data is longer than 32 bytes, print jobs cannot be printed.
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Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o -A connection leak will occur when clicking the Lookup button in the Report Parameter settings or when continuously creating a report. -Even though a Scheduled Report was deleted, RG continues sending e-mails.
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PAGE: 20/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o user log in. -Easier server certificate replacement (ADM, AAM-S, SPM-S, RG) Administration Manager: -ADM now supports Device License Management and Selectable License (Basic, SPM Option, SFM Option) -ADM allows SFM-S profile distribution during administrator SFM-S login.
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Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o -“Group Searching” is available in RightFax Plug-in. -The access to the RightFax DB is available via ODBC. -An operation can be selected if the login user does not exist in RightFax Server.
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PAGE: 22/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o Select”, color pages will be registered to unintentional pages. - If using the Barcode plugin, the PDF Converter filter may not convert the scanned document to a PDF file.
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PAGE: 23/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o - SFM-S Barcode plug-in on Windows 2008R2 fails to read barcodes if multiple barcodes are shown on one page. - Scanning report using SFM-E cannot be counted correctly. - Scanning delivery using Kerberos authentication may fail if a proxy user is configured to the authentication against destinations.
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- AAM-S's Windows service does not start after an overwrite installation of v2.0 is performed on a non-English OS. - The Streamline NX SDK application isn't displayed as the primary application on the device. - Creating a subfolder on a Domain-based DFS system causes Send to Folder delivery to fail.
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- Streamline NX now supports the following devices: Aficio MP 301 Aficio MPC 305/DSc530 Fixed: - Heavy use of the Streamline NX Direct Print SDK application may result in garbled output or job cancellation. Others: - SP Manager no longer requires a reboot after batch configuration.
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OCR engine has been changed. SFM ConfigUtil is bundled with installation program. A software button appears on the copier screen which opens Streamline NX. Note: This functionality also requires a system firmware that supports this functionality. Update the Java VM to the latest version before installing this update.
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Tier 2 Summary When installing Streamline NX (SLNX) on some 11A models, certain actions must be performed in order to ensure correct operation. 1. Only the version listed below may be installed on the current 11A models (AT-C3, AP-C3, AL- C2): SLNX v1.3.1.0 or later...
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Remote Installation Manager or the UpdateTool, not SLNX Administration Manager. DETAIL: Streamline NX Administration Manager's Java VM distribution causes an invalid stack size configuration on the device if Java VM 10.01.06 is installed on the 11A models. This results in Streamline NX SDK application distribution failure.
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PAGE: 1/7 Model: Date: No.: Streamline NX 03-Jul-12 RD639004 Subject: Prepared by: Streamline NX SDK Application Installation for Li-MF1 Masaaki Horikoshi From: Solution Support Department Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
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PAGE: 2/7 Streamline NX SDK Application Installation for Li-MF1 July, 2012 Solution Support Department Service and Support Center Global Marketing Group Ricoh Company LTD...
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PAGE: 3/7 Introduction This document is intended to be a guide for installing Streamline NX SDK application on the Li- MF1. Because Li-MF is an OEM device from Lexmark, a different SDK application has been released for the device. The installation procedure and differences from the standard version are explained below.
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Step6) Confirm that installation succeeded. Configuration The configuration of AA Manager and SP Manager can be performed via the Li-MF1 Web UI. The interface is almost the same as the standard Streamline NX, but the available settings are based on Streamline NX v1.2. ‣...
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PAGE: 5/7 AA Manager Configuration Step1) Input a username and password. The default is the same as the standard SDK application. Username: admin Password: password ‣ Step2) Open AAM’s Configuration Server Settings and input the corresponding Authentication and Accounting Manager’s address and SSL port. SP Manager Configuration Step1) Input a username and password.
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PAGE: 6/7 Configure Security Template ‣ ‣ ‣ Step 1) Select Settings Security Edit Security Setups Security Templates on the Li-MF1 web UI. Step 2) Select Add a Security Template and create a security template for a feature. Example: How to create security template for ‘Copy Function’. Step 2-1) Input the desired Security name.
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PAGE: 7/7 Screen Timeout: MFP panel returns to the home screen when the configured time is reached. ‣ ‣ ‣ Settings General settings Timeouts Screen timeout Home Screen Customization ‣ It is possible to configure the home screen setting using General Settings Home screen customization.
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PAGE: 1/1 Model: Date: No.: Streamline NX 30-Apr-13 RD639007 Subject: Prepared by: RICOH Streamline NX How to use Hardware Logout M. Horikoshi Button From: Solution Support Department Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
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Initial release. This patch can be applied to following PC application version: RICOH Streamline NX v1.3.2 Administration Manager Please apply the patch by following the procedure described in the “readme” file bundled with the object. After the patch is applied, SLNX will support the...
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See section 2 Software Copy Button/Built-in Application Buttons: This is configured on Streamline NX’s Scan and FAX manager as a project. To enable the button, a supporting version of the System FW and device Java VM is required. If a non-supported version...
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PAGE: 2/4 Home Button: Automatically enabled when SLNX and a supporting version of the System/Copy FW is installed. Additionally, the Operation Panel and Language Install FW must be updated in order to display the button’s label correctly. NOTE: In E09A or earlier models, a software button will be displayed, as shown above. 11A or later models have a hardware “Home”...
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PAGE: 3/4 2. Required Firmware Version and Release Schedule (Copy Button / Home Button / Guest Login Button): Please refer to the chart below for the FW versions required to enable the software Copy button and the Home button. Important: If the device is using a language provided by the “Language Install” firmware, updating the “Language Install”...
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PAGE: 4/4 3. Required Firmware Version and Release Schedule (Built-in Application Buttons): Only 11A or later models supports built-in application buttons except the software copy button. Model Operation Operation Language Device System/ Panel Panel Install Java VM Copy (NA, EU, (CHN) TWN/AA) V-C2...
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PAGE: 1/1 Reissued: 25-Nov-13 Model: Date: Streamline NX 19-Apr-13 .: RD639006b RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: PrintReleaseStation S. Tanaka From: Solution Support Sect., Solution Support Dept.
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PAGE: 1/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 Subject: Prepared by: GlobalScan NX V2.x/Streamline NX V2.x Setup guide Seizoh Uchiyama for Product Modification Request From: Solution Support Sect., Solution Support Dept. Troubleshooting Part information Action required Classification:...
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PAGE: 2/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 GlobalScan NX V2.x Streamline NX V2.x Setup guide for Product Modification Request Important Please obtain the correct patch before this setup is performed. Dec, 2013 Solution Support Department...
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There is a possibility that this problem occurs when you meet all the conditions for the following. - Target version GlobalScan NX Server Edition from v2.0.0.0 to v2.1.3.0 (native 64-bit) Streamline NX from v2.0.0.0 to v2.1.2.0 (native 64-bit) - GloabalScan use the server edition. - Use the following OS (native 64-bit).
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PAGE: 5/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 Note: - As it is caused by multi-thread job processing, the larger the number of CPU cores and GSNX processing threads, the greater the chance that the problem occurs.
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Product Modification Request target is as follows; GlobalScan NX Server Edition from v2.0.0.0 to v2.1.3.0 (native 64-bit) Streamline NX from v2.0.0.0 to v2.1.2.0 (native 64-bit) Note: This problem does not occur in v2.2.0.0 for later. This fix operation target is only the PC application.
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PAGE: 7/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 0-2 Check the GSNX Edition When using GlobalScanNX, please check if it is the server edition or not. For details, please see below. Important: Product Modification Request target is GSNX server edition. This problem does not occur when using GSNX serverless edition.
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PAGE: 8/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 1. GlobalScanNX/StreamlineNX PC application fix operation 1-1 Collect the system backup Collect the system backup in the GlobalScanNX/StreamlineNX (Scan and Fax Manager) AdminTool: 1. Open GlobalScanNX/StreamlineNX AdminTool and open [Maintenance Settings] -> [Maintenance] and select the slot delivery service.
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Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 5. Collect the backup. Select the backup data and click the “Download” button. 6. If the customer needs a password to protect the backup, please enter the password and click the "OK"...
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PAGE: 10/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 7. Save the backup file. 8. Check the following screen and backup file.
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Open the GlobalScan NX AdminTool or Scan and Fax Manager and open [Maintenance Settings] -> [System Control] -> [Switch Delivery Service Status], and stop the delivery service. Open the service list on Windows OS and stop “GlobalScan Service” or “Streamline NX Scan and Fax...
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PAGE: 12/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 Manager”. GlobalScan NX: Streamline NX: If “Internet Information Services (IIS)” is used for the web server, launch Internet Service Manager and stop IIS. IIS 7.5/8.0: 4-1. Right-click on [computer name (local computer)].
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PAGE: 13/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 Note: This procedure is unnecessary if [Built-in Web Server] is being used as the web server. Copy “ImageCorrectionPatch.zip” to the customer server. Extract “ImageCorrectionPatch.zip” and double click “setup.exe” in the “ImageCorrectionPatch” folder.
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PAGE: 14/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 Click the “Next” button. Click the “Finish” button. 10. Log in to the GlobalScan NX AdminTool or StreamlineNX (Scan and Fax Manager) and start the delivery service as “Running. If delivery Service Status is “Suspended”, click the “Switch Delivery Service Status”.
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PAGE: 15/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 11. Please confirm that “Option.properties” exists in the following GlobalScanNX or Streamline NX path. Folder Path For example GlobalScan Installation path¥Ricoh¥GlobalScan¥Uninstaller C:¥ProgramFiles¥Ricoh¥GlobalScan¥ Uninstaller Streamline Installation path¥Streamline NX¥SFM¥Uninstaller C:¥ProgramFiles¥StreamlineNX¥SFM ¥Uninstaller...
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PAGE: 16/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 Please check the “Lock Code” and “Work date”. Note: The following information is required for reimbursement. - Work date (date the bug fix program was installed). - Application name (GSNX or SLNX) - Lock Code for the server where the GSNX or SFM PC application is installed.
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If customer have request that want to restore to the previous version, please performed the following steps. 1 Overwrite the GlobalScanNX/Scan and Fax Manager on the previous version. 2 Delete the “Option.properties” file in the following GlobalScanNX or Streamline NX path. Folder Path For example GlobalScan NX Installation path¥Ricoh¥GlobalScan¥Uninstaller...
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This package contains the latest RXOP versions of Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update function. Please see the standard Java VM release notes for a list of changes. V4.30.00 ------------------- <CVM Package>...
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PAGE: 3/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j Pro 1107EXP Pro 1357EXP Pro 907EXP Ricoh Pro 1107 Ricoh Pro 1107EX Ricoh Pro 1357 Ricoh Pro 1357EX Ricoh Pro 907 Ricoh Pro 907EX imagio MP 6001...
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1.09 or later MP C401 12.08.00 or later 1.06 or later 1.02 or later MP C401 SR 2.5.0.0 This package contains the latest RXOP versions of Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update function. Please see...
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PAGE: 8/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j the standard Java VM release notes for a list of changes. V4.30.00 ------------------- <CVM Package> rxopCVM4.30.00v1.zip <Support models> Aficio MP 2550/2550B/2851 Aficio MP 3350/3350B/3351 Aficio MP 4000/4000B/4001...
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MP C401 SR 2.4.0.0 This package contains the latest RXOP versions of Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update function. Please see the standard Java VM release notes for a list of changes. Fixed: It appears as if SLNX has disappeared from the device because the Java VM platform cannot boot.
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MP C401 2.3.0.0_(2) This package contains the latest RXOP versions of Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update function. Please see the standard Java VM release notes for a list of changes. Fixed: - It appears as if SLNX has disappeared from the device because the Java VM platform cannot boot.
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MP C401 2.2.0.0_(2) This package contains the latest RXOP versions of Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update function. Please see the standard Java VM release notes for a list of changes. Important: The problem with SDK application configurations disappearing after the device Java VM is updated has been fixed in the following Java VM versions.
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SP 4520DN 2.2.0.0 This package contains the latest RXOP versions of the Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update function. Please see the standard Java VM release notes for a list of changes. V4.29.00 (rxopCVM4.29.00.zip):...
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2.1.2.0 This package contains the latest RXOP versions of the Java VM, which are used by RICOH Streamline NX Administration Manager's Java VM update function. Please see the standard Java VM release notes for a list of changes. Important: Aficio MP 4002 and Aficio MP 5002 are now supported in v10.13.06.
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Aficio MP CW2200 Aficio SP 8300DN Aficio SP C830DN Aficio SP C831DN V11.02.04 (rxopCVM11.02.04.zip): Aficio SP C730DN 2.1.1.0 This package contains the latest RXOP versions of the Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update...
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PAGE: 26/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j function. Please see the standard Java VM release notes for a list of changes. Important: Aficio MP 4002 and Aficio MP 5002 can not use the device Java VM V10.13.06.
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PAGE: 27/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j Ricoh Pro 1107 Ricoh Pro 1107 Ricoh Pro 1107EX Ricoh Pro 1357 Ricoh Pro 1357 Ricoh Pro 1357EX Ricoh Pro 907 Ricoh Pro 907EX V7.21.00 (rxopCVM7.21.00.zip): Aficio MP 2352...
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2.1.0.0 This package contains the latest RXOP versions of the Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update function. Please see the standard Java VM release notes for a list of changes. Important: When the device Java VM V10.11.02 included in the package is updated remotely, the device Java VM and an installed SDK application does not restart automatically.
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Aficio SP C730DN 2.0.0.0 This package contains the latest RXOP versions of the Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update function. Please see the standard Java VM release notes for a list of changes. V4.26.05 (rxopCVM4.26.05.zip):...
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PAGE: 1/7 Reissued: 10-Dec-14 Model: Date: Streamline NX 14-Nov-14 .: RD639008e RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Update patch for ADM K. Ogawa From: Solution Support Sect., Solution Support Dept.
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SP Manager (SPM-E) v2.2.1.0 SF Manager (SFM-E) v2.2.0.0 These versions can be used for all devices which Streamline NX supports up to and including the Zeus-C2 which is covered by this release. Important: Be sure to use the SDK applications bundled in the patch’s...
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This patch can be applied to the following PC application versions: From RICOH Streamline NX v2.0.1.0 Administration Manager RICOH Streamline NX v2.2.1.x Administration Manager Versions with a previously released patch applied (v2.0.1a and v2.1.x.a) Please apply the patch by following the procedure described in the “readme”...
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Because “Program No.” of this patch was changed from the previous patch, the patch version went back to V1.0.0. But because V1.0.0 was not released, this patch version became V1.0.1. 1.0.1 Supported: The patch can be applied to RICOH Streamline NX v2.0.1.
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Version Modified Points or Symptom Corrected This patch can be applied to following PC application version: RICOH Streamline NX v2.1.0 Administration Manager RICOH Streamline NX v2.0.1 Administration Manager Please apply the patch by following the procedure described in the “readme”...
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If the client tool fails to start properly, the print spooler will be restarted automatically (the retry limit is 15 times). When the retry limit is reached, an error message ("RICOH Streamline NX Client Tool could not be started correctly. Please restart your computer.") will be displayed.
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Supported: Windows 8.1 is supported. Fixed: Ricoh Streamline NX Client Tool batch installer fails if the installation destination folder is changed from the default path (Install folder and Data folder). After applying an export file via remote settings, a warning mark is displayed in the user name field of the management menu window and a user name cannot be input.
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Settings are not applied when a custom installer is executed after changing the "Data folder" of the install destination from the default path. 1.0.0.0 Initial Release RICOH Streamline NX Client Tool is for StreamlineNX v2.2.0.0. Previous versions do not support it.
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If the client tool fails to start properly, the print spooler will be restarted automatically (the retry limit is 15 times). When the retry limit is reached, an error message ("RICOH Streamline NX Client Tool could not be started correctly. Please restart your computer.") will be displayed.
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Supported: Windows 8.1 is supported. Fixed: Ricoh Streamline NX Client Tool batch installer fails if the installation destination folder is changed from the default path (Install folder and Data folder). After applying an export file via remote settings, a warning mark is displayed in the user name field of the management menu window and a user name cannot be input.
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Settings are not applied when a custom installer is executed after changing the "Data folder" of the install destination from the default path. 1.0.0.0 Initial Release RICOH Streamline NX Client Tool is for StreamlineNX v2.2.0.0. Previous versions do not support it.
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No.: RD639013a 2-Mar-15 RTB reissue The items in red itallics were changed. Subject: Prepared by: GlobalScan NX V2.x/Streamline NX V2.x Setup guide Seizoh Uchiyama for Product Modification Request From: Solution Support Sect., Solution Support Dept. Troubleshooting Part information Action required...
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PAGE: 3/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 Bug information Problem: After a user logs in to an MFP and operates "Send to Me" or "Send to Home Folder" and logs out, if another user logs in to the MFP and operates "Send to Me" or "Send to Home Folder" two or more times, the second user's job(s) will be delivered to the first user via email.
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"Send to Me" or "Send to Home Folder". Cause: GSNX / SLNX bug. Permanent fix: GlobalScan NX Server Edition v2.3.2 (Released in February 2015.) Streamline NX v2.4.0 (Planned for release in March 2015.)
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Regarding GlobalScan NX Server Edition, this problem does not occur in v2.3.2.0 for later. Regarding Streamline NX, this problem does not occur in v2.4.0.0 for later. The fix operation target is the PC application only. Devices and software are not targeted.
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PAGE: 6/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 How to check versions in AdminTool: Check the version on the AdminTool login screen. GlobalScanNX: StreamlineNX:...
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PAGE: 7/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 0-2 Check the GSNX Edition When using GlobalScanNX, please check if it is the Server Edition. For details, please see below. Important: Product Modification Request target is GSNX Server Edition. This problem does not occur when using GSNX Serverless Edition.
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PAGE: 8/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 1. GlobalScanNX/StreamlineNX PC application fix operation 1-1 Collect the system backup Collect the system backup in the GlobalScanNX/StreamlineNX (Scan and Fax Manager) AdminTool: 1. Open GlobalScanNX/StreamlineNX AdminTool and open [Maintenance Settings] -> [Maintenance] and select the slot delivery service.
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PAGE: 9/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 4. Check that additional backup data is displayed in a slot, as below. 5. Collect the backup. Select the backup data and click the “Download” button. 6. If the customer needs a password to protect the backup, please enter the password and click the "OK"...
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PAGE: 10/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 7. Save the backup file. 8. Check the following screen and backup file.
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Date: No.: RD639013a 2-Mar-15 Apply the bug fix program to the GlobalScan NX or Streamline NX PC application/AdminTool Please perform the following setup procedure at the customer sites decided by the regional support members. Regarding the problem’s occurrence conditions, refer to page 4.
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Open the GlobalScan NX AdminTool or Scan and Fax Manager and open [Maintenance Settings] -> [System Control] -> [Switch Delivery Service Status], and stop the delivery service. Open the service list on Windows OS and stop “GlobalScan Service” or “Streamline NX Scan and Fax Manager”.
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PAGE: 13/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 If “Internet Information Services (IIS)” is used for the web server, launch Internet Service Manager and stop IIS. IIS 7.5/8.0: 4-1. Right-click on [computer name (local computer)].
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PAGE: 14/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 Select the language for the install instructions and click the “OK” button. Click the “Next” button. Click the “Finish” button.
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PAGE: 15/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 10. Log in to the GlobalScan NX AdminTool or StreamlineNX (Scan and Fax Manager) and start the delivery service as “Running. If delivery Service Status is “Suspended”, click the “Switch Delivery Service Status”.
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PAGE: 16/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 Note: If “Hide file extensions for known file types" is set in the operating system, please confirm the “Option” file: Note: Even if a patch is applied, there will be no revision changes.
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PAGE: 17/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 Please check the “Lock Code” and “Work date”. Note: The following information is required for reimbursement. - Work date (date the bug fix program was installed). - Application name (GSNX or SLNX) - Lock Code for the server where the GSNX or SFM PC application is installed.
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1 Perform an overwrite installation using the version of GlobalScanNX/Scan and Fax Manager used by the customer before the fix program was applied. 2 Delete the “Option.properties” file in the following GlobalScanNX or Streamline NX path. Folder Path For example GlobalScan NX Installation path¥GlobalScan¥Uninstaller...
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Due to a Java VM bug, Java VM will not start up correctly if the device is rebooted while an SDK application is starting up. As a result, when RFU is performed, Streamline NX has not finished starting up when the machine reboots itself following the firmware update.