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Reissued: 28-Jun-16
Model:
Streamline NX
RTB Reissue
The items in
red italics
Subject:
Release Note: RICOH Streamline NX
From:
Solution Support Sec., Solution Engineering Department.
Classification:
This RTB has been issued to announce release information for RICOH Streamline NX.
The released module is distributed to each region by DVD, and will not be uploaded to the
website.
Version
Program No.
2.6.2
2.6.1
2.6.0
2.5.1
2.5.0
2.4.1
2.3.1
2.3.0
2.2.1.0
2.2.0.0
2.1.2.0
2.1.1.0
2.1.0.0
2.0.1.0
2.0.0.0
1.3.2.0
1.3.1.0
1.3.0.0
Note: Definition of Availability of RFU via @Remote
"Available": The firmware can be updated via RFU or SD card.
"Not available": The firmware can only be updated via SD card.
Version
2.6.2
Application versions included in this release:
PC
Appli
cation
T
echnical
have been added.
Troubleshooting
Mechanical
Paper path
Product Safety
-
-
-
-
September 2015 production
-
July 2015 production
-
April 2015 production
-
November 2014 production
-
October 2014 production
-
Dec 2013 production
-
Nov 2013 production
-
June 2013 production
-
April 2013 production
-
March 2013 production
-
October 2012 production
-
July 2012 production
June 2012 production
-
April 2012 production
-
March 2012 production
Modified Points or Symptom Corrected
ADM
AAM
2.6.2.0
2.6.1.0
B
ulletin
Date:
5-Apr-12
Part information
Electrical
Transmit/receive
Other (
)
Effective Date
June 2016
May 2016
February 2016
SFM
SPM
2.6.1.0
2.6.2.0
PAGE: 1/26
No
.: RD639001o
Prepared by:
K. Ogawa
Action required
Service manual revision
Retrofit information
Tier 2
Availability of RFU
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
RG
Client Tool
2.6.1*
1.3.2*
Build
id:I2016
060313
1216

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Summary of Contents for Ricoh Streamline NX

  • Page 1 Retrofit information Product Safety Other ( Tier 2 This RTB has been issued to announce release information for RICOH Streamline NX. The released module is distributed to each region by DVD, and will not be uploaded to the website. Version Program No.
  • Page 2 Client Tool versions included in this release: RICOH Streamline NX Client Tool V1.3.2.0 RICOH Streamline NX Client Secure Print V1.3.2.0 RICOH Streamline NX Client Delegation Print V1.3.0.0 RICOH Streamline NX Client Accounting V1.3.0.0 Supported models: -MO-C2 *SLNX v2.6.1 (SOP Optimized mode) does not support the "zero count stop"...
  • Page 3 PAGE: 3/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o -uWVGA device support: -Lunina-P2 4.3 inch panel (This device is available in Japan only.) Supported: Only for Smart Operation Panel-G2 Hybrid Mode (SOP Optimized Mode): -Panel auto logout timer: Select whether to enable the panel auto logout timer function.
  • Page 4 -The Activation Tool now supports the displaying of multiple languages. -The Streamline NX Scan and Fax Manager service will be restarted automatically if the service is not in "running" status or the web service cannot respond.
  • Page 5 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o Scan and Fax manager: -Send To Folder delivery is delayed when performing Kerberos authentication. - The destination path for the Send To Folder or Send To WebDAV services seem to be unselected on the operation panel when the startpoint path has been selected.
  • Page 6 If the client tool fails to start properly, the print spooler will be restarted automatically (the retry limit is 15 times). When the retry limit is reached, an error message ("RICOH Streamline NX Client Tool could not be started correctly. Please restart your computer.") will be displayed.
  • Page 7 PAGE: 7/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o Encryption of parameters in request data between SPM-E and SPM-S/Client Tool. (Parameters: User name, Job ID, and Request time) - Windows 10 support - Java 8 support - VMWare vSphere v6.0 support - HotSpot Enterprise v3 linkage support (v2.6.0 and v2.5.1)
  • Page 8 PAGE: 8/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o -The behavior that causes an unnecessary "ERR_69_001" error message to be registered in the AAM-S debug logs has been fixed. -Scan and Fax manager: - It is not possible to start scanning from the metadata screen after changing settings in SFM AdminTool's General Settings.
  • Page 9 PAGE: 9/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o Model Java VM version AL-C2 10.20.05 AT-C3 10.20.05 AP-C3 10.20.05 MT-C5 10.20.05 GR-C1 10.20.05 MO-C1 10.20.05 S-C5 10.20.05 K-C4 10.20.05 CH-C1 11.26.04 CH-C1 pro 11.26.04 MET-C1ab 11.26.04 MET-C1cde 11.26.04...
  • Page 10 PAGE: 10/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o Administrator". (AAM-S Web UI --> Configuration --> User Settings --> User property). -AAM-S supports round robin DNS in the case that AAM-S and the PC Client Tool exist on different domains.
  • Page 11 PAGE: 11/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o Administrators can select the message destination: “Login user” and “Administrator”. -Client Tool - Roaming print( Store in Client PC (Do not use SPM Server)) A roaming print function is supported in addition to “Store in Client PC (Do not use SPM Server)”.
  • Page 12 PAGE: 12/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o -Authentication and Accounting Manager: - Default conversion rate and rule for Quota Group can be specified. - Conversion rate and rule category name for Quota Group can be modified during operating.
  • Page 13 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o Enable to encrypt the print job names for print data stored in SPM-S. It will take a maximum of 5 minutes to reflect the mask settings in the SPM-S queue. -Print job name encryption on DB Enable to encrypt the print job names in the SPM-S database.
  • Page 14 - The print data storage location has been changed to the system data folder specified when installing the Client Tool. Default path: C:\Program Files\Ricoh\DesktopAgent\data. Report Generator: -When using IE11 on a server OS, if the "IE Enhanced Security Configuration" setting is "On", when changing to the login screen from the admin screen, a "about:blank"...
  • Page 15 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o - If a character besides a number was entered in the port number settings, an error message was not displayed. -A function has been added that checks the amount of characters in email addresses.
  • Page 16 PAGE: 16/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o -Microsoft failover clustering Microsoft Windows Server2008 Microsof Windows Server2008 R2 Microsof Windows Server2012 Microsoft Windows Server2012 R2 - SFM-S is out of scope. -Microsoft SQL Server clustering (...
  • Page 17 PAGE: 17/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o - The PDF Converter (Enhanced) filter supports a deskew function. - Traditional Chinese was displayed in the OCR language list as a default in the PDF Converter (Enhanced) filter.
  • Page 18 When using the Direct Print Port (SNX SPM Direct Port), print data remains in the server queue with the status as "printing" or the spooler service shuts down. -The "Device direct print" function is ON which was added in Streamline NX v2.2.0/v2.2.1. When a user information contained in the print data is longer than 32 bytes, print jobs cannot be printed.
  • Page 19 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o -A connection leak will occur when clicking the Lookup button in the Report Parameter settings or when continuously creating a report. -Even though a Scheduled Report was deleted, RG continues sending e-mails.
  • Page 20 PAGE: 20/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o user log in. -Easier server certificate replacement (ADM, AAM-S, SPM-S, RG) Administration Manager: -ADM now supports Device License Management and Selectable License (Basic, SPM Option, SFM Option) -ADM allows SFM-S profile distribution during administrator SFM-S login.
  • Page 21 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o -“Group Searching” is available in RightFax Plug-in. -The access to the RightFax DB is available via ODBC. -An operation can be selected if the login user does not exist in RightFax Server.
  • Page 22 PAGE: 22/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o Select”, color pages will be registered to unintentional pages. - If using the Barcode plugin, the PDF Converter filter may not convert the scanned document to a PDF file.
  • Page 23 PAGE: 23/26 Reissued: 28-Jun-16 Date: Model: 5-Apr-12 Streamline NX .: RD639001o - SFM-S Barcode plug-in on Windows 2008R2 fails to read barcodes if multiple barcodes are shown on one page. - Scanning report using SFM-E cannot be counted correctly. - Scanning delivery using Kerberos authentication may fail if a proxy user is configured to the authentication against destinations.
  • Page 24 - AAM-S's Windows service does not start after an overwrite installation of v2.0 is performed on a non-English OS. - The Streamline NX SDK application isn't displayed as the primary application on the device. - Creating a subfolder on a Domain-based DFS system causes Send to Folder delivery to fail.
  • Page 25 - Streamline NX now supports the following devices: Aficio MP 301 Aficio MPC 305/DSc530 Fixed: - Heavy use of the Streamline NX Direct Print SDK application may result in garbled output or job cancellation. Others: - SP Manager no longer requires a reboot after batch configuration.
  • Page 26 OCR engine has been changed. SFM ConfigUtil is bundled with installation program. A software button appears on the copier screen which opens Streamline NX. Note: This functionality also requires a system firmware that supports this functionality. Update the Java VM to the latest version before installing this update.
  • Page 27 Tier 2 Summary When installing Streamline NX (SLNX) on some 11A models, certain actions must be performed in order to ensure correct operation. 1. Only the version listed below may be installed on the current 11A models (AT-C3, AP-C3, AL- C2): SLNX v1.3.1.0 or later...
  • Page 28 Remote Installation Manager or the UpdateTool, not SLNX Administration Manager. DETAIL: Streamline NX Administration Manager's Java VM distribution causes an invalid stack size configuration on the device if Java VM 10.01.06 is installed on the 11A models. This results in Streamline NX SDK application distribution failure.
  • Page 29 PAGE: 1/7 Model: Date: No.: Streamline NX 03-Jul-12 RD639004 Subject: Prepared by: Streamline NX SDK Application Installation for Li-MF1 Masaaki Horikoshi From: Solution Support Department Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 30 PAGE: 2/7 Streamline NX SDK Application Installation for Li-MF1 July, 2012 Solution Support Department Service and Support Center Global Marketing Group Ricoh Company LTD...
  • Page 31 PAGE: 3/7 Introduction This document is intended to be a guide for installing Streamline NX SDK application on the Li- MF1. Because Li-MF is an OEM device from Lexmark, a different SDK application has been released for the device. The installation procedure and differences from the standard version are explained below.
  • Page 32 Step6) Confirm that installation succeeded. Configuration The configuration of AA Manager and SP Manager can be performed via the Li-MF1 Web UI. The interface is almost the same as the standard Streamline NX, but the available settings are based on Streamline NX v1.2. ‣...
  • Page 33 PAGE: 5/7 AA Manager Configuration Step1) Input a username and password. The default is the same as the standard SDK application. Username: admin Password: password ‣ Step2) Open AAM’s Configuration Server Settings and input the corresponding Authentication and Accounting Manager’s address and SSL port. SP Manager Configuration Step1) Input a username and password.
  • Page 34 PAGE: 6/7 Configure Security Template ‣ ‣ ‣ Step 1) Select Settings Security Edit Security Setups Security Templates on the Li-MF1 web UI. Step 2) Select Add a Security Template and create a security template for a feature. Example: How to create security template for ‘Copy Function’. Step 2-1) Input the desired Security name.
  • Page 35 PAGE: 7/7 Screen Timeout: MFP panel returns to the home screen when the configured time is reached. ‣ ‣ ‣ Settings General settings Timeouts Screen timeout Home Screen Customization ‣ It is possible to configure the home screen setting using General Settings Home screen customization.
  • Page 36 PAGE: 1/1 Model: Date: No.: Streamline NX 30-Apr-13 RD639007 Subject: Prepared by: RICOH Streamline NX How to use Hardware Logout M. Horikoshi Button From: Solution Support Department Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 37 Initial release. This patch can be applied to following PC application version: RICOH Streamline NX v1.3.2 Administration Manager Please apply the patch by following the procedure described in the “readme” file bundled with the object. After the patch is applied, SLNX will support the...
  • Page 38 See section 2 Software Copy Button/Built-in Application Buttons: This is configured on Streamline NX’s Scan and FAX manager as a project. To enable the button, a supporting version of the System FW and device Java VM is required. If a non-supported version...
  • Page 39 PAGE: 2/4 Home Button: Automatically enabled when SLNX and a supporting version of the System/Copy FW is installed. Additionally, the Operation Panel and Language Install FW must be updated in order to display the button’s label correctly. NOTE: In E09A or earlier models, a software button will be displayed, as shown above. 11A or later models have a hardware “Home”...
  • Page 40 PAGE: 3/4 2. Required Firmware Version and Release Schedule (Copy Button / Home Button / Guest Login Button): Please refer to the chart below for the FW versions required to enable the software Copy button and the Home button. Important: If the device is using a language provided by the “Language Install” firmware, updating the “Language Install”...
  • Page 41 PAGE: 4/4 3. Required Firmware Version and Release Schedule (Built-in Application Buttons): Only 11A or later models supports built-in application buttons except the software copy button. Model Operation Operation Language Device System/ Panel Panel Install Java VM Copy (NA, EU, (CHN) TWN/AA) V-C2...
  • Page 42 PAGE: 1/1 Reissued: 25-Nov-13 Model: Date: Streamline NX 19-Apr-13 .: RD639006b RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: PrintReleaseStation S. Tanaka From: Solution Support Sect., Solution Support Dept.
  • Page 43 PAGE: 1/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 Subject: Prepared by: GlobalScan NX V2.x/Streamline NX V2.x Setup guide Seizoh Uchiyama for Product Modification Request From: Solution Support Sect., Solution Support Dept. Troubleshooting Part information Action required Classification:...
  • Page 44 PAGE: 2/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 GlobalScan NX V2.x Streamline NX V2.x Setup guide for Product Modification Request Important Please obtain the correct patch before this setup is performed. Dec, 2013 Solution Support Department...
  • Page 45 PAGE: 3/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 Operation flow for “Product Modification Request” Operation Flow Check Check the customer environment ・・・・・・・・・・・・・・・・・・・・・・・・・P.5 GlobalScanNX/StreamlineNX PC application fix operation ・・・・・P.7...
  • Page 46 There is a possibility that this problem occurs when you meet all the conditions for the following. - Target version GlobalScan NX Server Edition from v2.0.0.0 to v2.1.3.0 (native 64-bit) Streamline NX from v2.0.0.0 to v2.1.2.0 (native 64-bit) - GloabalScan use the server edition. - Use the following OS (native 64-bit).
  • Page 47 PAGE: 5/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 Note: - As it is caused by multi-thread job processing, the larger the number of CPU cores and GSNX processing threads, the greater the chance that the problem occurs.
  • Page 48 Product Modification Request target is as follows; GlobalScan NX Server Edition from v2.0.0.0 to v2.1.3.0 (native 64-bit) Streamline NX from v2.0.0.0 to v2.1.2.0 (native 64-bit) Note: This problem does not occur in v2.2.0.0 for later. This fix operation target is only the PC application.
  • Page 49 PAGE: 7/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 0-2 Check the GSNX Edition When using GlobalScanNX, please check if it is the server edition or not. For details, please see below. Important: Product Modification Request target is GSNX server edition. This problem does not occur when using GSNX serverless edition.
  • Page 50 PAGE: 8/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 1. GlobalScanNX/StreamlineNX PC application fix operation 1-1 Collect the system backup Collect the system backup in the GlobalScanNX/StreamlineNX (Scan and Fax Manager) AdminTool: 1. Open GlobalScanNX/StreamlineNX AdminTool and open [Maintenance Settings] -> [Maintenance] and select the slot delivery service.
  • Page 51 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 5. Collect the backup. Select the backup data and click the “Download” button. 6. If the customer needs a password to protect the backup, please enter the password and click the "OK"...
  • Page 52 PAGE: 10/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 7. Save the backup file. 8. Check the following screen and backup file.
  • Page 53 Open the GlobalScan NX AdminTool or Scan and Fax Manager and open [Maintenance Settings] -> [System Control] -> [Switch Delivery Service Status], and stop the delivery service. Open the service list on Windows OS and stop “GlobalScan Service” or “Streamline NX Scan and Fax...
  • Page 54 PAGE: 12/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 Manager”. GlobalScan NX: Streamline NX: If “Internet Information Services (IIS)” is used for the web server, launch Internet Service Manager and stop IIS. IIS 7.5/8.0: 4-1. Right-click on [computer name (local computer)].
  • Page 55 PAGE: 13/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 Note: This procedure is unnecessary if [Built-in Web Server] is being used as the web server. Copy “ImageCorrectionPatch.zip” to the customer server. Extract “ImageCorrectionPatch.zip” and double click “setup.exe” in the “ImageCorrectionPatch” folder.
  • Page 56 PAGE: 14/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 Click the “Next” button. Click the “Finish” button. 10. Log in to the GlobalScan NX AdminTool or StreamlineNX (Scan and Fax Manager) and start the delivery service as “Running. If delivery Service Status is “Suspended”, click the “Switch Delivery Service Status”.
  • Page 57 PAGE: 15/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 11. Please confirm that “Option.properties” exists in the following GlobalScanNX or Streamline NX path. Folder Path For example GlobalScan Installation path¥Ricoh¥GlobalScan¥Uninstaller C:¥ProgramFiles¥Ricoh¥GlobalScan¥ Uninstaller Streamline Installation path¥Streamline NX¥SFM¥Uninstaller C:¥ProgramFiles¥StreamlineNX¥SFM ¥Uninstaller...
  • Page 58 PAGE: 16/17 Model: Date: No.: RD639012 Streamline NX v2 5-Dec-13 Please check the “Lock Code” and “Work date”. Note: The following information is required for reimbursement. - Work date (date the bug fix program was installed). - Application name (GSNX or SLNX) - Lock Code for the server where the GSNX or SFM PC application is installed.
  • Page 59 If customer have request that want to restore to the previous version, please performed the following steps. 1 Overwrite the GlobalScanNX/Scan and Fax Manager on the previous version. 2 Delete the “Option.properties” file in the following GlobalScanNX or Streamline NX path. Folder Path For example GlobalScan NX Installation path¥Ricoh¥GlobalScan¥Uninstaller...
  • Page 60 This package contains the latest RXOP versions of Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update function. Please see the standard Java VM release notes for a list of changes. V4.30.00 ------------------- <CVM Package>...
  • Page 61 PAGE: 2/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j Aficio MP 3350/3350B/3351 Aficio MP 4000/4000B/4001 Aficio MP 5000/5000B/5001 Aficio MP C2050 Aficio MP C2550 Aficio MP C2800 Aficio MP C3300 Aficio MP C4000 Aficio MP C5000...
  • Page 62 PAGE: 3/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j Pro 1107EXP Pro 1357EXP Pro 907EXP Ricoh Pro 1107 Ricoh Pro 1107EX Ricoh Pro 1357 Ricoh Pro 1357EX Ricoh Pro 907 Ricoh Pro 907EX imagio MP 6001...
  • Page 63 PAGE: 4/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j imagio MP C6001SP imagio MP C7501SP imagio MP W2401 imagio MP W3601 V7.24.00 ------------------- <CVM Package> rxopCVM7.24.00v1.zip <Support models> Aficio SP 5200S/5210SF/5210SR V10.23.01 ------------------- <CVM Package> rxopCVM10.23.01v1.zip <support model>...
  • Page 64 PAGE: 5/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j imagio MP CW2200 imagio MP W4001 V11.26.04 ------------------- <CVM Package> rxopCVM11.26.04v2.zip <Support models> IPSiO SP C730 IPSiO SP C731 SP 4500 SP 4510 SP 4510DN SP 4510SF/MP 401 SPF...
  • Page 65 PAGE: 6/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j SP 6430/SP 6430M SP 6430DN SP 6440/SP 6440M SP C331 SP C332DN SP C333 SP C334DN V12.09.07 ------------------- <CVM Package> rxopCVM12.09.07v1.zip <Support models> SP C440DN V12.12.06 ------------------- <CVM Package>...
  • Page 66 1.09 or later MP C401 12.08.00 or later 1.06 or later 1.02 or later MP C401 SR 2.5.0.0 This package contains the latest RXOP versions of Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update function. Please see...
  • Page 67 PAGE: 8/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j the standard Java VM release notes for a list of changes. V4.30.00 ------------------- <CVM Package> rxopCVM4.30.00v1.zip <Support models> Aficio MP 2550/2550B/2851 Aficio MP 3350/3350B/3351 Aficio MP 4000/4000B/4001...
  • Page 68 PAGE: 9/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j IPSiO SP 6310 IPSiO SP 6320 IPSiO SP 6330 IPSiO SP C720 IPSiO SP C721 IPSiO SP C721M IPSiO SP C820 IPSiO SP C821 Pro 1107EXP Pro 1357EXP...
  • Page 69 PAGE: 10/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j imagio MP 2552 imagio MP 3352 imagio MP C2201 imagio MP C2801 imagio MP C3301 imagio MP C4001 imagio MP C4001A SP imagio MP C5001 imagio MP C5001A SP/C5001A it...
  • Page 70 PAGE: 11/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j imagio MP 6002 imagio MP 7502 imagio MP 9002/imagio MP 9002T imagio MP C2802 imagio MP C3302 imagio MP C4002 imagio MP C4002A SP imagio MP C5002...
  • Page 71 PAGE: 12/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j MP C4503/MP C4503Z MP C4503A/MP C4503AZ MP C4503A/MP C4503AZ MP C5503/MP C5503Z MP C5503/MP C5503Z MP C5503A/MP C5503AZ MP C5503A/MP C5503AZ MP C6003/MP C6003 MP C6003/MP C6003Z...
  • Page 72 MP C401 SR 2.4.0.0 This package contains the latest RXOP versions of Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update function. Please see the standard Java VM release notes for a list of changes. Fixed: It appears as if SLNX has disappeared from the device because the Java VM platform cannot boot.
  • Page 73 PAGE: 14/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j V4.30.00 (rxopCVM4.30.00v1.zip): Aficio MP 2550/2550B/2851 Aficio MP 3350/3350B/3351 Aficio MP 4000/4000B/4001 Aficio MP 5000/5000B/5001 Aficio MP C2050 Aficio MP C2550 Aficio MP C2800 Aficio MP C3300 Aficio MP C4000...
  • Page 74 PAGE: 15/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j Aficio MP C7501 Aficio MP W2401 Aficio MP W3601 Aficio SP 4310N Aficio SP 5200DN Aficio SP 5200S/5210SF/5210SR Aficio SP 5210DN Aficio SP C320DN Aficio SP C430DN...
  • Page 75 MP C401 2.3.0.0_(2) This package contains the latest RXOP versions of Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update function. Please see the standard Java VM release notes for a list of changes. Fixed: - It appears as if SLNX has disappeared from the device because the Java VM platform cannot boot.
  • Page 76 PAGE: 17/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j Aficio SP 8200DN Aficio SP C420DN Pro C900S Pro C900S/C720S Pro C901S V5.18.00 (rxopCVM5.18.00.zip): Aficio MP 6001 Aficio MP 7001 Aficio MP 8001 Aficio MP 9001 Aficio SP 4210N...
  • Page 77 PAGE: 18/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j Aficio MP C3002 Aficio MP C3502 Aficio MP C4502 Aficio MP C4502A SP Aficio MP C5502 Aficio MP C5502A SP Aficio MP CW2200 Pro 6100 V10.19.00 (rxopCVM10.19.00v1.zip):...
  • Page 78 MP C401 2.2.0.0_(2) This package contains the latest RXOP versions of Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update function. Please see the standard Java VM release notes for a list of changes. Important: The problem with SDK application configurations disappearing after the device Java VM is updated has been fixed in the following Java VM versions.
  • Page 79 PAGE: 20/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j Aficio MP 7001 Aficio MP 8001 Aficio MP 9001 Aficio SP 4210N Aficio SP 6330N Aficio SP C820DN Aficio SP C821DN Pro 1107EXP Pro 1357EXP Pro 907EXP...
  • Page 80 SP 4520DN 2.2.0.0 This package contains the latest RXOP versions of the Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update function. Please see the standard Java VM release notes for a list of changes. V4.29.00 (rxopCVM4.29.00.zip):...
  • Page 81 PAGE: 22/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j Aficio MP 3350/3350B/3351 Aficio MP 4000/4000B/4001 Aficio MP 5000/5000B/5001 Aficio MP C2050 Aficio MP C2550 Aficio MP C2800 Aficio MP C3300 Aficio MP C4000 Aficio MP C5000...
  • Page 82 PAGE: 23/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j Aficio MP W2401 Aficio MP W3601 Aficio SP 4310N Aficio SP 5200DN Aficio SP 5200S/5210SF/5210SR Aficio SP 5210DN Aficio SP C320DN Aficio SP C430DN Aficio SP C431DN...
  • Page 83 2.1.2.0 This package contains the latest RXOP versions of the Java VM, which are used by RICOH Streamline NX Administration Manager's Java VM update function. Please see the standard Java VM release notes for a list of changes. Important: Aficio MP 4002 and Aficio MP 5002 are now supported in v10.13.06.
  • Page 84 Aficio MP CW2200 Aficio SP 8300DN Aficio SP C830DN Aficio SP C831DN V11.02.04 (rxopCVM11.02.04.zip): Aficio SP C730DN 2.1.1.0 This package contains the latest RXOP versions of the Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update...
  • Page 85 PAGE: 26/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j function. Please see the standard Java VM release notes for a list of changes. Important: Aficio MP 4002 and Aficio MP 5002 can not use the device Java VM V10.13.06.
  • Page 86 PAGE: 27/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j Ricoh Pro 1107 Ricoh Pro 1107 Ricoh Pro 1107EX Ricoh Pro 1357 Ricoh Pro 1357 Ricoh Pro 1357EX Ricoh Pro 907 Ricoh Pro 907EX V7.21.00 (rxopCVM7.21.00.zip): Aficio MP 2352...
  • Page 87 2.1.0.0 This package contains the latest RXOP versions of the Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update function. Please see the standard Java VM release notes for a list of changes. Important: When the device Java VM V10.11.02 included in the package is updated remotely, the device Java VM and an installed SDK application does not restart automatically.
  • Page 88 PAGE: 29/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j Aficio MP C2050 Aficio MP C2550 Aficio MP C2800 Aficio MP C3300 Aficio MP C4000 Aficio MP C5000 Aficio MP C6000 Aficio MP C7500 Aficio MP W5100...
  • Page 89 Aficio SP C730DN 2.0.0.0 This package contains the latest RXOP versions of the Java VM, which are used by RICOH Streamline NX Administration Manager's JavaVM update function. Please see the standard Java VM release notes for a list of changes. V4.26.05 (rxopCVM4.26.05.zip):...
  • Page 90 PAGE: 31/31 Reissued: 07-Mar-16 Model: Date: Streamline NX 26-Oct-12 .: RD639005j Aficio MP C2050/C2550 Aficio MP C2800/C2800G/C3300/C3300G Aficio MP C4000/C4000G/C5000/C5000G Aficio MP C6000/C7500 Aficio MP W5100/W7140 Aficio SP 8200DN Aficio SP C420DN Pro C900S Pro C720S V5.15.05 (rxopCVM5.15.05.zip):...
  • Page 91 PAGE: 1/7 Reissued: 10-Dec-14 Model: Date: Streamline NX 14-Nov-14 .: RD639008e RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Update patch for ADM K. Ogawa From: Solution Support Sect., Solution Support Dept.
  • Page 92 PAGE: 2/7 Reissued: 10-Dec-14 Model: Date: Streamline NX 14-Nov-14 .: RD639008e Version Modified Points or Symptom Corrected Model Gim-MF1 MP 401/ SP 4510 2.3.0 Model Cor-C1 MP 2554/ MP 4054 2.3.0 MP 3054 /MP 5054 MP 3554 /MP 6054...
  • Page 93 SP Manager (SPM-E) v2.2.1.0 SF Manager (SFM-E) v2.2.0.0 These versions can be used for all devices which Streamline NX supports up to and including the Zeus-C2 which is covered by this release. Important: Be sure to use the SDK applications bundled in the patch’s...
  • Page 94 This patch can be applied to the following PC application versions: From RICOH Streamline NX v2.0.1.0 Administration Manager RICOH Streamline NX v2.2.1.x Administration Manager Versions with a previously released patch applied (v2.0.1a and v2.1.x.a) Please apply the patch by following the procedure described in the “readme”...
  • Page 95 Because “Program No.” of this patch was changed from the previous patch, the patch version went back to V1.0.0. But because V1.0.0 was not released, this patch version became V1.0.1. 1.0.1 Supported: The patch can be applied to RICOH Streamline NX v2.0.1.
  • Page 96 Version Modified Points or Symptom Corrected This patch can be applied to following PC application version: RICOH Streamline NX v2.1.0 Administration Manager RICOH Streamline NX v2.0.1 Administration Manager Please apply the patch by following the procedure described in the “readme”...
  • Page 97 PAGE: 7/7 Reissued: 10-Dec-14 Model: Date: Streamline NX 14-Nov-14 .: RD639008e...
  • Page 98 If the client tool fails to start properly, the print spooler will be restarted automatically (the retry limit is 15 times). When the retry limit is reached, an error message ("RICOH Streamline NX Client Tool could not be started correctly. Please restart your computer.") will be displayed.
  • Page 99 Supported: Windows 8.1 is supported. Fixed: Ricoh Streamline NX Client Tool batch installer fails if the installation destination folder is changed from the default path (Install folder and Data folder). After applying an export file via remote settings, a warning mark is displayed in the user name field of the management menu window and a user name cannot be input.
  • Page 100 Settings are not applied when a custom installer is executed after changing the "Data folder" of the install destination from the default path. 1.0.0.0 Initial Release RICOH Streamline NX Client Tool is for StreamlineNX v2.2.0.0. Previous versions do not support it.
  • Page 101 If the client tool fails to start properly, the print spooler will be restarted automatically (the retry limit is 15 times). When the retry limit is reached, an error message ("RICOH Streamline NX Client Tool could not be started correctly. Please restart your computer.") will be displayed.
  • Page 102 Supported: Windows 8.1 is supported. Fixed: Ricoh Streamline NX Client Tool batch installer fails if the installation destination folder is changed from the default path (Install folder and Data folder). After applying an export file via remote settings, a warning mark is displayed in the user name field of the management menu window and a user name cannot be input.
  • Page 103 Settings are not applied when a custom installer is executed after changing the "Data folder" of the install destination from the default path. 1.0.0.0 Initial Release RICOH Streamline NX Client Tool is for StreamlineNX v2.2.0.0. Previous versions do not support it.
  • Page 104 No.: RD639013a 2-Mar-15 RTB reissue The items in red itallics were changed. Subject: Prepared by: GlobalScan NX V2.x/Streamline NX V2.x Setup guide Seizoh Uchiyama for Product Modification Request From: Solution Support Sect., Solution Support Dept. Troubleshooting Part information Action required...
  • Page 105 PAGE: 2/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 Operation flow for “Product Modification Request” Operation Flow Check Check the customer environment ・・・・・・・・・・・・・・・・・・・・・・・・・P.5 GlobalScanNX/StreamlineNX PC application fix operation ・・・・・P.8...
  • Page 106 PAGE: 3/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 Bug information Problem: After a user logs in to an MFP and operates "Send to Me" or "Send to Home Folder" and logs out, if another user logs in to the MFP and operates "Send to Me" or "Send to Home Folder" two or more times, the second user's job(s) will be delivered to the first user via email.
  • Page 107 "Send to Me" or "Send to Home Folder". Cause: GSNX / SLNX bug. Permanent fix: GlobalScan NX Server Edition v2.3.2 (Released in February 2015.) Streamline NX v2.4.0 (Planned for release in March 2015.)
  • Page 108 Regarding GlobalScan NX Server Edition, this problem does not occur in v2.3.2.0 for later. Regarding Streamline NX, this problem does not occur in v2.4.0.0 for later. The fix operation target is the PC application only. Devices and software are not targeted.
  • Page 109 PAGE: 6/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 How to check versions in AdminTool: Check the version on the AdminTool login screen. GlobalScanNX: StreamlineNX:...
  • Page 110 PAGE: 7/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 0-2 Check the GSNX Edition When using GlobalScanNX, please check if it is the Server Edition. For details, please see below. Important: Product Modification Request target is GSNX Server Edition. This problem does not occur when using GSNX Serverless Edition.
  • Page 111 PAGE: 8/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 1. GlobalScanNX/StreamlineNX PC application fix operation 1-1 Collect the system backup Collect the system backup in the GlobalScanNX/StreamlineNX (Scan and Fax Manager) AdminTool: 1. Open GlobalScanNX/StreamlineNX AdminTool and open [Maintenance Settings] -> [Maintenance] and select the slot delivery service.
  • Page 112 PAGE: 9/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 4. Check that additional backup data is displayed in a slot, as below. 5. Collect the backup. Select the backup data and click the “Download” button. 6. If the customer needs a password to protect the backup, please enter the password and click the "OK"...
  • Page 113 PAGE: 10/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 7. Save the backup file. 8. Check the following screen and backup file.
  • Page 114 Date: No.: RD639013a 2-Mar-15 Apply the bug fix program to the GlobalScan NX or Streamline NX PC application/AdminTool Please perform the following setup procedure at the customer sites decided by the regional support members. Regarding the problem’s occurrence conditions, refer to page 4.
  • Page 115 Open the GlobalScan NX AdminTool or Scan and Fax Manager and open [Maintenance Settings] -> [System Control] -> [Switch Delivery Service Status], and stop the delivery service. Open the service list on Windows OS and stop “GlobalScan Service” or “Streamline NX Scan and Fax Manager”.
  • Page 116 PAGE: 13/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 If “Internet Information Services (IIS)” is used for the web server, launch Internet Service Manager and stop IIS. IIS 7.5/8.0: 4-1. Right-click on [computer name (local computer)].
  • Page 117 PAGE: 14/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 Select the language for the install instructions and click the “OK” button. Click the “Next” button. Click the “Finish” button.
  • Page 118 PAGE: 15/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 10. Log in to the GlobalScan NX AdminTool or StreamlineNX (Scan and Fax Manager) and start the delivery service as “Running. If delivery Service Status is “Suspended”, click the “Switch Delivery Service Status”.
  • Page 119 PAGE: 16/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 Note: If “Hide file extensions for known file types" is set in the operating system, please confirm the “Option” file: Note: Even if a patch is applied, there will be no revision changes.
  • Page 120 PAGE: 17/18 Reissued: 12-Mar-15 Model: Streamline NX Date: No.: RD639013a 2-Mar-15 Please check the “Lock Code” and “Work date”. Note: The following information is required for reimbursement. - Work date (date the bug fix program was installed). - Application name (GSNX or SLNX) - Lock Code for the server where the GSNX or SFM PC application is installed.
  • Page 121 1 Perform an overwrite installation using the version of GlobalScanNX/Scan and Fax Manager used by the customer before the fix program was applied. 2 Delete the “Option.properties” file in the following GlobalScanNX or Streamline NX path. Folder Path For example GlobalScan NX Installation path¥GlobalScan¥Uninstaller...
  • Page 122 Due to a Java VM bug, Java VM will not start up correctly if the device is rebooted while an SDK application is starting up. As a result, when RFU is performed, Streamline NX has not finished starting up when the machine reboots itself following the firmware update.
  • Page 123 PAGE: 2/2 Model: Date: No.: Streamline NX v2 3-Apr-15 RD639014 Fixed F/W release: Ctrl. Model Java F/W CVM Package Generation Orval-C2 V11.23 2.3.0.0_(2) Stella-C5 V10.18 2.3.0.0_(2) Griffin-C1 V10.18 2.3.0.0_(2) Charis-C1 V11.23 2.3.0.0_(2) Kir-C4 V10.18 2.3.0.0_(2) Alex-C2 V10.19 2.3.0.0_(2) Apollon-C3 V10.20...