VersaLogic VL-EPU-4011 Reference Manual page 3

Product Revision Notes
Revision 1.0
Support Page
The Harrier Product Page
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Operating system information and software drivers
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Data sheets and manufacturers links for chips used in this product
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BIOS information and upgrades
Customer Support
If you are unable to solve a problem after reading this manual, visiting the product support page or contact
VersaLogic Technical Support at (503) 747-2261. VersaLogic support engineers are also available via e-
mail at Support@VersaLogic.com.
Repair Service
If your product requires service, you must obtain a Returned Material Authorization (RMA) number by
calling 503-747-2261. Be ready to provide the following information:
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Your name, the name of your company, your phone number, and e-mail address
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The name of a technician or engineer that can be contacted if any questions arise
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The quantity of items being returned
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The model and serial number (barcode) of each item
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A detailed description of the problem
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Steps you have taken to resolve or recreate the problem
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The return shipping address
AS9100
All AS9100 products dispositioned for scrap shall be conspicuously and permanently marked, or
positively controlled, until physically rendered unusable.
Material designated for scrap may be recycled in a manner that complies with applicable environmental
regulations.
Note: VersaLogic recommends that all materials be disposed of in environmentally responsible manner i.e.,
recycling in compliance with applicable laws and regulations.
Warranty Repair
Non-warranty Repair
Note:
Mark the RMA number provided by VersaLogic clearly on the outside of the box before returning.
iii
Initial draft
contains additional information and resources for this product including:
All parts and labor charges are covered, including return shipping charges for
FedEx Ground delivery to United States addresses.
All approved non-warranty repairs are subject to diagnosis and labor charges,
parts charges and return shipping fees. Specify the shipping method you
prefer and provide a purchase order number for invoicing the repair.
VL-EPU-4011 BIOS Reference Manual