Chapter 4. Operating Procedures; Incoming Calls - Avaya 6424D+M User Manual

CHAPTER 4. OPERATING PROCEDURES

The operating instructions in this guide are written for the DXS/BLF console only.

Incoming Calls

An incoming call is indicated by an audible ring, a dark PA (position available) light, and a
flashing ATND (attendant) light above one of the loop buttons. Calls may come in on any of
the six loops.
If the call is placed from within the system, the alphanumeric display shows the extension
number of the caller.
If the call is placed from outside the system, the alphanumeric display will show INC
(incoming), the city of origin, or some other identification code.
Answering an Incoming Call
To answer a call:
1.
Press
[ANSWER]
Audible ring stops. ATND light goes on.
2.
Answer the call in accordance with your company policy.
3.
Press
[RELEASE]
Display and ATND lights go off. PA light goes on.
Extending an Incoming Trunk Call to an Extension Number
Incoming trunk calls can be extended to a multi-appearance telephone/voice terminal even
though the BLF light for the requested extension number is lighted. To determine if a call
can be extended to an extension number when the BLF light for that number is lighted, you
must know that the requested extension number is assigned to a multi-appearance
telephone/voice terminal.
To extend a call:
1. Press the appropriate hundreds group select button.
.
.
CHAPTER 4. OPERATING PROCEDURES
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