Avaya 6424D+M User Manual page 33

To extend a call:
1.
If Call Detail Recording and Reporting (CDRR) is assigned and calls are to be
charged to an account number, do Steps 2 and 3; if CDRR is not assigned, go to
Step 4.
2. Press .
[START]
Listen for dial tone. SPLIT light goes on. Caller is separated from the connection.
3. Dial CDRR account number access code and Account Charge Number.
Listen for dial tone.
4. Press appropriate hundreds group select button.
Group select light goes on.
5. Press DXS button for the extension number assigned to the ACD group if it is not in
a 5-digit dial plan. Dial the extension number if the ACD group is in a 5-digit dial plan.
You will hear ringback tone until the call is answered or busy tone after 4 seconds.
If your hear busy tone, all terminals in the ACD group are busy. Go to Step 7.
6. If you release within 4 seconds—
Display, ATND, and SPLIT lights go off. PA light goes on. The caller is placed in the
ACD queue.
7. Press
[CANCL]
8. If the caller does not wish to wait, press
Display, ATND, and SPLIT lights go off. PA light goes on.
9. If the caller wishes to wait, press
HOLD light goes on.
end of every timed-reminder interval (30 second), the HOLD light flashes and timed-
At the
reminder tone sounds. This sequence continues until the caller is connected.
Note:
Call Vectoring, available with System 85 R2V4 and DEFINITY Generic 2, is a
highly flexible way of processing incoming ACD calls (and other calls). Calls
terminating at vectors use VDNs.
To extend a call:
1. If Call Detail Recording and Reporting (CDRR) is assigned and calls are to be
charged to an account number, do Steps 2 and 3; if CDRR is not assigned, go to
Step 4.
, and report to the caller.
[HOLD]
CHAPTER 4. OPERATING PROCEDURES
.
[RELEASE]
.
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