Avaya 6424D+M User Manual page 38

CHAPTER 4. OPERATING PROCEDURES
Report to the caller.
11.
12.
If the caller wishes to cancel the call, press
Display, ANS, ATND, and SPLIT lights go off. PA light goes on.
Completing an Outgoing Call
Once a voice terminal user is connected to an outgoing trunk, complete the call by doing the
following steps:
1. Dial the outside number.
Listen for ringback tone.
2.
Press
[RELEASE]
Display, ANS, ATND, and SPLIT lights go off. PA light goes on. User is connected
to the outside number.
Queuing
All trunks may be busy when you are attempting to connect to an outgoing trunk. If queuing
is available, the call will be placed in queue. Then, you will hear music or a recorded
announcement, depending on the choice your company has made. You can put a queued
call on hold so you can process other calls rather than stay off-hook until a trunk becomes
idle.
To let a caller know when a call is placed in queue:
Press .
1.
[SPLIT]
SPLIT light goes off. Audio stops. Caller is connected.
2. If the caller wishes to wait, press
or go to Step 1 under "To put a queued call on hold. " If the caller does not wish to
wait, go to Step 5.
Listen for music or recorded announcement. SPLIT light goes on.
When audio stops and dial tone starts, dial the desired number.
3.
Listen for ringback tone.
4. Press
[RELEASE]
PA light goes on. Caller is connected to the outside number.
4-16
.
[SPLIT]
.
.
[RELEASE]
. Remain off-hook until a trunk becomes idle,