HP x4000 Technical Reference Manual page 235

Table 12-1 Collecting Information for Support
Information
needed
Memory: number
of MB installed
Is the memory HP
supplied or from
another source?
Details of the problem
Frequency of
problem
Normal
functionality
Recent changes to
the Workstation
Hardware Configuration
Which BIOS
version is used?
Any BIOS
parameter
changes?
A list of slots and
interrupts used
by additional
cards
Chapter 12
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Hewlett-Packard Support and Information Services
Details
You can determine the amount of memory that
is installed on your system by pressing the
key during system startup.
If your system is already running, select
Settings > Control Panel
icon. The total amount of memory
System
installed is displayed under the General tab.
There may be some compatibility problems
with non-HP memory modules. HP supports
and recommends only HP supplied memory
modules.
How often has the problem occurred?
How long was the Workstation running before
the problem appeared?
Have there been any recent hardware or
software changes made to the Workstation?
The BIOS version is displayed in the Setup
program main menu, accessed by pressing
during start-up. This information is also in the
summary screen, accessed by pressing
during start-up.
Did the problem occur after changes were
made to the BIOS using the Setup program?
This is to check for interrupt conflicts. You can
find IRQs by running e-DiagTools as described
in "Using e-Diag Tools for Hardware Problems"
on page 225.
ESC
Start >
and double click on the
F2
ESC
Contacting Support
Your information
235