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16
Error Messages and Troubleshooting
The iBGStar Blood Glucose Monitoring System has been
designed to work accurately under most usual conditions. On
rare occasions, the meter will display an error message instead
of a glucose result.
In addition, if the meter is connected to an iPhone or iPod
touch and the iBGStar Application is launched, the app will
display the error message.
The iBGStar Blood Glucose Monitoring System is able to detect
specific problems which may allow you to determine the cause
of the error without wasting valuable test strips. When you are
presented with an error message, check for possible problems
related to each message listed in this chapter.
Error messages occurring while a test strip is inserted are
displayed until the test strip is removed or when the meter
automatically deactivates. Error messages occurring when no
test strip is inserted are displayed for 5 seconds and then the
meter will deactivate, unless a new test strip is inserted.
CAUTION: In certain cases, the meter may return an error code
or provide an inaccurate result if it is being used near electrical
equipment, like a power generator or a computer monitor.
CAUTION: If you get repeated error messages and are
experiencing symptoms of hypo or hyperglycemia,
contact your healthcare professional immediately as this
may indicate low or high glucose. If this error code persists
on retesting, consult your healthcare professional.
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Error 1: Problems have occurred that are
related to test strip use.
[1] If this message appears the moment the test strip is inserted,
the test strip may be wet or damaged. Retest using a new test strip.
[2] If the message appears during a test, the test strip may have
been removed too early. Retest using a new test strip.
[3] If this message appears after the last progress bar instead of a
result, it may indicate that you applied more blood after testing
began. Retest using a new test strip.
Error 2: The iBGStar meter has detected an
irregularity with the sample.
[1] The test strip may be partially filled. You should check the
window of the test strip to confirm that it is full. Retest using
a new test strip. Ensure that enough whole blood is applied to
the test strip when retesting.
[2] The sample may not be blood or control solution. Retest
using a new test strip. Ensure that the test site is clean prior to
performing a blood glucose test or that the control solution
bottle tip is wiped clean prior to performing a control solution
test.
Error 3: The meter has detected that the
test strip is in poor condition.
[1] The test strip may have been improperly stored (e.g. hot,
humid conditions) or may be expired. Check the test strip vial for
the expiration date. Do not use test strips beyond the expiration
date or 180 days after first opening the vial. You may need to
retest using a new test strip from a new vial of test strips.
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