Error Messages And Troubleshooting - AgaMatrix Liberty Owner's Booklet

Error Messages and Troubleshooting

The Liberty TM
Blood Glucose Monitoring System has
been designed to work accurately under most usual
conditions. On rare occasions, the meter will display an
error message instead of a glucose result. The Liberty
system is able to detect specifi c problems which may
allow you to determine the cause of the error without
wasting valuable test strips.
When you are presented with an error message, check
for common problems that may explain the source of
the error.
Two common errors are listed below:
The meter may return an error code if it is being used
near electrical equipment (like a power generator or a
computer monitor).
If the meter rattles when shaken, there may be a
broken component inside the meter which may cause
error messages. In this case, call customer service.
70 Error Messages and Troubleshooting
Error 1
Problems have occurred that are related
to test strip use.
TM If this message appears the moment the test strip is in-
serted, the test strip may be wet or damaged.
If the message appears during a test, the test strip may
have been removed too early.
If this message appears after the last progress bar instead
of a result, it may indicate that you applied more blood
after testing began.
Error 2
The meter has detected an irregularity
with the sample.
The test strip may be partially fi lled; you should check the
window of the test strip to confi rm that it is full.
The sample may not be blood or control solution.
You may have entered the wrong calibration code.
Error Messages and Troubleshooting 71