AgaMatrix iBGStar Owner's Manual page 39

Troubleshooting Situation #1:
Meter does not display the Apply Sample to Test Strip
Animation after inserting a BGStar Test Strip.
[1] CAUSE: The meter's battery has insufficient power.
ACTION: The meter's battery must be charged immediately.
For details about charging your meter, refer to Chapter 18.
[2] CAUSE: The BGStar Test Strip has been inserted upside
down, wrong end in, or incompletely inserted into the meter.
ACTION: Remove the test strip from the meter's test strip port.
Reinsert the BGStar Test Strip with the black side up and the
end of the test strip with contact bars inserted up into the
meter's test strip port. Ensure that the test strip is fully inserted.
[3] CAUSE: Defective meter or defective test strips.
ACTION: Call Customer Service at 1-800-633-1610. The phone
number is also printed on your meter's cap label.
[4] CAUSE: Blood or foreign objects put into the meter test
strip port.
ACTION: Call Customer Service at 1-800-633-1610. The phone
number is also printed on your meter's cap label.
Troubleshooting Situation #2: After applying the blood
sample, the iBGStar meter doesn't begin the Calculating
Animation (1,2,3 Countdown) and no test result is displayed.
[1] CAUSE: Defective test strip.
ACTION: Repeat the test with a new BGStar Test Strip. If this
does not work, call Customer Service at 1-800-633-1610. The
phone number is also printed on your meter's cap label.
74
[2] CAUSE: Sample was applied after 4 minutes of inserting
a test strip.
ACTION: Repeat the test using a new BGStar Test Strip.
Wait until you see the Apply Sample to Test Strip Animation
appear on the meter display screen before you apply the
blood sample.
[3] CAUSE: Defective meter.
ACTION: Call Customer Service at 1-800-633-1610. The phone
number is also printed on your meter's cap label.
75