Xerox B215 User Manual page 216

Print Job Fails to Print
Probable Causes
The printer has an error.
The printer is out of paper.
The toner cartridge is empty.
The power cord is not plugged into the
outlet correctly.
The printer is busy.
The printer cable is disconnected.
The toner cartridge is empty.
The drum cartridge has reached end of
life.
Solutions
• To clear the error, power off the printer, then power it on again.
• If the error persists, contact a service representative.
Load paper into the tray. For details, refer to
Replace the empty toner cartridge. For details, refer to
the Toner Cartridge.
Power off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then power on the printer.
• Determine if a previous print job is the problem. If necessary,
delete the previous print job.
• Load paper in the tray.
• At the printer control panel, touch Jobs. If the print job is not in
the Active Jobs or Completed Jobs list, check the Ethernet
connection between the printer and computer. Power off the
printer, then power it on again.
• At the printer control panel, touch Jobs. If the print job is not in
the Active Jobs or Completed Jobs list, check the USB
connection between the printer and computer. Power off the
printer, then power it on again.
• At the printer control panel, touch Jobs. If the print job is not in
the Active Jobs or Completed Jobs list, check the Ethernet
connection between the printer and computer. Power off the
printer, then power it on again.
• At the printer control panel, touch Jobs. If the print job is not in
the Active Jobs or Completed Jobs list, check the USB
connection between the printer and computer. Power off the
printer, then power it on again.
Check supplies status, for details refer to
Information. If the toner cartridge is empty, open the front cover,
then replace the toner cartridge. For instructions, refer to
Replacing the Toner Cartridge.
Check supplies status, for details refer to
Information. If the drum cartridge has reached end of life, open
the front cover, then replace the drum cartridge. For instructions,
refer to Replacing the Drum
General Troubleshooting
Loading
Supply Status
Supply Status
Cartridge.
Xerox B215 Multifunction Printer
®
User Guide
Paper.
Replacing
216