Fault In The Assistance System - Bosch Kiox Original Operating Instructions

9.1.3

Fault in the assistance system

Symptom Cause
Is the speed too high?
Is the battery charged sufficiently?
Assistance is not
The battery may become too hot during
available.
rides at high temperatures, up long
inclines or when carrying a heavy load
for a long time.
The rechargeable battery, the on-board
computer or the assistance switch may
be connected incorrectly, or one or
more of them may have a problem.
Are the pedals being pushed?
Is the system switched on?
Assistance is not
available.
Is the assistance mode set to [OFF]?
The battery does not perform as well in
winter weather.
The journey distance can be shorter
depending on the road conditions, the
gear level and the entire light usage
time.
The assisted journey
distance is too short.
Is the battery fully charged?
The battery is a consumable. Repeated
charging and long periods of use cause
the battery to degrade (loss of power).
Are the tyres pumped to an adequate
pressure?
Is the assistance mode set to [OFF]?
The battery charge might be low.
It is difficult to pedal.
Have you switched on the system with
your foot on the pedal?
Table 38: Error solution for assistance system
MY21P01 - 22_1.0_24.09.2020
Troubleshooting, fault clearance and repair
Remedy
1 Check on-screen indicators. The electronic gear assistance is
only active up to a maximum speed of 25 km/h.
2 Check battery is charged.
3 Recharge the battery if it is almost flat.
4 Switch off the drive system.
5 Wait a moment and then check again.
6 Contact your specialist dealer.
1 The pedelec is not a motorbike. Push the pedals.
2 Press On-Off button (battery) to switch on the system.
3 Set the assistance mode to a different level of assistance than
[OFF].
4 Contact your specialist dealer if you still feel that the no
assistance is being supplied.
This does not indicate a problem.
1 Check battery is charged.
2 Recharge the battery if it is almost flat.
3 If the distance covered with a fully charged battery has
become shorter, the battery may be affected. Replace the
battery with a new one.
4 If the distance you can cover with one single charge is very
short, replace the battery with a new one.
1 Pump up tyres.
2 Set level of assistance to [BOOST].
3 Check battery is charged.
4 Recharge the battery if it is almost flat.
5 Switch on the system again without applying pressure to the
pedals.
6 If assistance is still not supplied, contact your specialist
dealer.
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