Void Last Transaction - Ingenico MOVE/5000 User Manual

Void last transaction

This function allows the last transaction performed to be cancelled. This is an optional feature and you may
enable and disable this feature by contacting us on 1300 369 692 or at info@tillpayments.com.
A void can only be performed on a credit card transaction. A refund is the equivalent process for debit
transactions. You can only void a transaction prior to performing a settlement on your terminal (this
includes forced settlement). There will be no record of the transaction and its void on your customer's
bank account. This is because the transaction is deleted before the bank can complete it and no funds are
removed from your customer's account. The transaction and void will also not appear on your terminal
settlement summary for the same reason. A record of the voided transaction will only appear on your
transaction list report. If you have already settled your terminal, the incorrect transaction must be refunded
and re-processed.
Note: Please refer to your POS Vendor Point of Sale manual on how to initiate this transaction at the POS if in
integrated mode.
Step 01 Step 02 Step 03
Press Menu key Press 3 to select Press 5 to select Void
Batch
32 Ingenico MOVE/5000 Terminal User Guide