3Com 3103 User Manual page 139

Table 11 Possible Problems (continued)
Possible Problem
My telephone is not
forwarding my incoming
calls to my voice mailbox.
I added a One-Touch speed
dial, but the telephone
does not dial that number.
I try to pick up a call ringing
on another telephone using
Directed Call Pickup, but it
fails.
My telephone keeps
ringing after I pick up the
handset.
The display panel shows
"Wait for NCP."
I dial an external call but
nothing happens.
Troubleshooting Problems
Suggested Solutions
Log in to the NBX NetSet utility and go to Call
Forward > Call Forward and verify that you have
selected Forward to Voice Mail as your call coverage
point. For details, see "Forwarding Incoming Calls"
Chapter 4.
Use only numeric characters in your Speed Dial setup.
For details, see "Special Case: One-Touch Speed Dials"
in Chapter 5.
The telephone that you are using to pick up the call
may not be in the same group as the telephone that is
ringing and the telephone group to which the ringing
telephone belongs does not allow nonmember pickup.
See "Call Pickup" in Chapter
Your telephone may have lost connection to the
system immediately after a call came in. Remove the
Ethernet cord from the jack, then re-insert it into
the wall jack.
Wait a few seconds. If the telephone continues to
ring, disconnect the electrical power for your
telephone, and then plug it back in.
Your telephone may be disconnected from the system.
Hang up your telephone and wait a few seconds. Then
pick up the handset. If the message still appears on
your telephone display panel, contact your
administrator.
You may be required to enter an account code to
complete the call. See "Account (Billing) Codes"
Chapter 6.
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