Barge-In; Change Agent; Call Privacy - 3Com 3103 User Manual

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HAPTER ETTING

Barge-In

Change Agent

Call Privacy

M Y T
ORE FROM OUR ELEPHONE
Whisper is enabled for you, either silently or with a tone announcing
the change, depending on system configuration.
Your display panel now provides options to Monitor, Change Agent,
or Barge-In. The display panel on a 3Com 3103 Manager telephone
also shows a Whisper icon.
Barge-In allows a supervisor to speak to both the agent and customer
during a monitored call. The administrator configures the NBX system to
specify whether a tone audible to the agent and customer is played when
the supervisor enables Barge-In.
To use Whisper or Barge-In, a supervisor must first be monitoring the call.
To barge in to a call:
1 Monitor the agent's call.
2 Press the soft button to select Barge-In from the display panel.
Barge-In is enabled for you, either silently or with a tone announcing
the change, depending on system configuration.
Your display panel now provides options to Monitor, Change Agent,
or Whisper.
While supervisory monitoring is enabled on a call, a supervisor can
change the agent being monitored.
To monitor a different agent in the same supervisory monitoring domain:
1 Monitor the current agent's call.
2 Press the soft button to select Change Agent.
The display panel prompts you for the extension number of the agent.
3 Enter the extension number of the agent.
You begin to monitor the call, either silently or with a tone
announcing the call to the agent depending on system configuration.
Your display panel now provides options to Whisper, Change Agent,
or Barge-In.
Call Privacy allows a user to prevent a call from being monitored. NBX
telephone users can toggle Call Privacy on and off to block or accept
supervisory monitoring on a call-by-call basis. (In contrast, membership in
S
YSTEM