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Related Manuals for 3Com NBX 900-0208
Summary of Contents for 3Com NBX 900-0208
- Page 1 Manager’s Telephone ® Guide NBX Networked Telephony Solutions System Release 5.0 Part Number 900-0208 Published April 2005 http://www.3com.com/...
- Page 2 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.
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Page 3: Table Of Contents
NBX NetSet Utility Starting the NBX NetSet Utility Navigation and Shortcut Icons in the NBX NetSet Utility Quick Reference Guides 3103 M ANAGER Telephone Buttons and Controls Programmable Access Buttons Status Lights for Access Buttons Display Panel Display Panel Contrast Features... - Page 4 Marking a Message as Private or Urgent Other Ways to Manage Your Voice Mail Messages Other Kinds of Mailboxes Answering a Call Using the 3Com Telephone Display Panel Dialing a Call Forwarding Incoming Calls Putting a Call on Hold Listening from Your 3Com Telephone...
- Page 5 Preventing Unauthorized Use of Your Telephone Telephone Locking Call Permissions Class of Service Override Using a Headset With the 3Com Manager’s Telephone and 3Com 3102 Business Telephone Returning to the Headset After a Long Delay Using Hands Free Active on Intercom ETTING...
- Page 6 Using Message Waiting Indicator to Telephone Dialing a Call to a Remote Office Bridged Extensions Delayed Ringing Using Pulse Dialing Additional Applications Directed Call Pickup on a Specific Telephone Group Call Pickup Automatic Call Distribution Hunt Groups Calling Groups Group Membership...
- Page 7 EATURE ODES NBX Tones Feature Codes with 3Com Telephones 3Com Manager’s Telephone Using Feature Codes 3105 1105 A 3Com Attendant Console Access Buttons Feature Buttons Attendant Console Labels Opening the 3105 Attendant Console Label Cover Complement Attendant Software Managing Calls...
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Page 9: About This Guide
™ NBX NetSet administration utility for personal telephone settings. Devices documented in this guide include: Telephones 3Com 3103 Manager’s Telephone Attendant Consoles 3Com 3105 Attendant Console 3Com 1105 Attendant Console NBX Complement Attendant Software If the information in the release notes (readme.pdf) on the NBX Resource Pack CD differs from the information in this guide, follow the instructions in the release notes. -
Page 10: How To Use This Guide
In some business environments, this person may be a switchboard operator. User A person who has a single 3Com Telephone or an analog telephone connected to the NBX system through an ATC card or the single-port ATA device. -
Page 11: Documentation
Table 3 Table 3 Icons Documentation The documentation set for 3Com NBX Networked Telephony Solutions is designed to help NBX telephone users, installers, and administrators maximize the full potential of the system. The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications. -
Page 12: Comments On The Documentation
Documentation documentation more useful to you. Please send your e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to: Voice_TechComm_Comments@3com.com Include the following information with your comments: As always, please address all questions regarding the NBX hardware and software to your 3Com NBX Voice-Authorized Partner. -
Page 13: Getting Started
As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting. This chapter covers these topics: For how to access NBX® features from an analog telephone, set your password as described next and then see the NBX Feature Codes Guide in the NBX NetSet™... - Page 14 If your system uses a voice messaging application other than NBX Messaging, use this code sequence to change your password for the NBX NetSet utility. 3Com recommends that you use the same password for the NBX NetSet utility and your voice messaging application.
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Page 15: Nbx Netset Utility
NBX NetSet utility to manage and configure system-wide telephone settings and many of the settings for your telephone. User — As a telephone user, you log in to the NBX NetSet utility with your own system ID (your extension) and password to: View and change your telephone’s personal settings, such as speed... -
Page 16: Starting The Nbx Netset Utility
You cannot log in to the NBX NetSet utility until you establish your password through your telephone using NBX voice prompts or the Feature Code sequence. See 2 Click User to log in as a user. The password dialog box appears. -
Page 17: Quick Reference Guides
2 Click Telephone Quick Reference. The quick reference guide that pertains to your telephone appears. Adobe Acrobat Reader 5.0 or higher is required to view the file. Adobe Acrobat Reader is available free from the Adobe Web site: www.adobe.com... - Page 18 1: G HAPTER ETTING TARTED...
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Page 19: Om 3103 Manager S Telephone
This chapter describes the buttons, controls, and features on the 3Com® 3103 Manager’s Telephone. It covers these topics: For how these features work on an analog telephone that is connected to the NBX® system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet™... - Page 20 ’ ANAGER ELEPHONE Figure 1 3Com 3103 Manager’s Telephone indicates that you have one or more new voice mail messages in your voice mailbox. Also, this indicator flashes when your telephone rings. information (if enabled), and the number of messages that you have in your voice mail mailbox.
- Page 21 To turn the speaker phone off and resume the conversation, pick up the handset. 15 Telephone key pad — Enables you to dial calls, enter Feature Codes, or enter passwords and numbers required for features.
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Page 22: Programmable Access Buttons
NBX NetSet utility screen. See Speed Dials” Figure 2 3103 Access Buttons ’ ANAGER ELEPHONE Messages Directory Call Logs Features shows the 8 programmable Access buttons on the 3Com 3103 Chapter “Using the Chapter 4. The tabs include: “Special Case: One-Touch... -
Page 23: Status Lights For Access Buttons
Display Panel Use the 3Com Manager’s Telephone display panel to dial numbers and manage calls. Navigate and choose telephone features displayed on the panel with the soft buttons for tabs across the bottom of the display, the left buttons for call control or list selection, the right buttons for actions on corresponding calls or list selection, and the scroll and select buttons. -
Page 24: Display Panel Contrast
Number of messages in your mail box Your extension number Date and time Status of persistent features with icons: Locked / Unlocked Fwd to mail Handset / Headset / Speaker Telephone lines in use with symbols in the column on the right... -
Page 25: Features
Features You can access a full range of features beyond those provided by buttons on the telephone by pressing the Features soft button. See Feature Codes” You can access these features either by entering the Feature Code on the keypad or selecting the feature from the display panel list: 1 Press the Features soft button. - Page 26 2: 3C 3103 M ’ HAPTER ANAGER ELEPHONE...
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Page 27: Nbx Messaging
Voice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone. You can listen to, save, and forward those messages from any touch-tone telephone. If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter. -
Page 28: Important Considerations
Use the feature code method described in and change the NBX NetSet utility password. 3Com recommends that you use the same password for your voice messaging system and for the NBX NetSet utility. “Setting Up Your Chapter 1 for details. -
Page 29: Security Tips
You can record up to five personal greetings and choose which to use from the telephone. You can also review, delete, or choose which to make active with the NetSet utility. If appropriate, you may also want to change the greeting for an extension that is a “greeting-only mailbox,”... -
Page 30: Listening To Nbx Messages
Also see this chapter. Listening to NBX You can listen to your NBX voice mail messages from your 3Com® Messages Telephone, from any touch-tone telephone, or by logging in to the NBX NetSet utility. After you listen to messages, you can save or delete them to clear them from the New Messages queue. -
Page 31: Listening From Your Computer
2 At the prompt, dial your password and press #. 3 See Listening from Any To listen to your messages from any 3Com Telephone other than your Internal 3Com own within your NBX system: Telephone 1 Pick up the handset and press the Message button. -
Page 32: Managing Your Messages
Use these buttons to manage your messages: Messages Table 6 Managing Messages If you call the main telephone number of your organization and: The Automated Attendant answers — Press * * during your personal greeting. At the prompts, enter your extension and password, and press #. -
Page 33: Information About Your Messages
Information About To listen to date, time, and sender information about a message in your Your Messages mailbox, press 6 during or after the message, and then press one of these buttons: Replying to a You can send a reply to a voice mail message, provided that the NBX Message system has received the necessary caller ID information. -
Page 34: Forwarding A Message
If you receive a message that is marked Private, you cannot forward it. To forward a message: 1 Log in to your voice mailbox at your telephone or remotely. 2 Listen to a message that you want to forward, and press 5. -
Page 35: Creating And Sending A Message
Sending a Message follow these steps: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 2 to select Create and Send a Message. 3 At the tone, record a message that is at least 2 seconds long, and press # to end the recording. -
Page 36: Using Voice Mail Group Lists
NBX NetSet Utility. To create a personal voice mail list through the telephone: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 9 for Mailbox Options. 3 Dial 3 for Group Lists, and then 2 for Create Group. -
Page 37: Modifying Or Deleting Personal Groups
NBX NetSet utility. Groups To review or modify a Personal Voice Mail Group from the telephone: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 9 for Mailbox Options. - Page 38 3: NBX M HAPTER ESSAGING 3 Dial 3 for Group Lists. 4 Press 1, 3, or 4: 5 To add members to a group or delete members from one, press 4. a To add one or more members to the group, dial one of these b To delete one or more members from the group, dial the destination 6 When you have added or deleted all of the destination numbers, press: OR hang up.
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Page 39: Marking A Message As Private Or Urgent
To review or modify a Personal Voice Mail Group from the NBX NetSet utility: 1 Log in Netset > NBX Messaging > Personal Group List. You see a list of your current personal voice mail groups. 2 Select the group to review or modify. 3 Click Modify. -
Page 40: Other Ways To Manage Your Voice Mail Messages
3: NBX M HAPTER ESSAGING 3 To mark the message Urgent, press 1. To mark the message Private, press 2. 4 To send the marked message, press 1, or listen to the prompts for other choices. Other Ways to You can listen to and, in some configurations, delete your voice messages Manage Your Voice from within an e-mail application or a messaging application using your Mail Messages... -
Page 41: Phantom Mailbox
Avoid adding a greeting-only mailbox to a personal voice mail group list. Phantom Mailbox A phantom mailbox does not have an actual telephone associated with it. The administrator sets up a phantom mailbox. Examples:... - Page 42 3: NBX M HAPTER ESSAGING...
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Page 43: Standard Features
Answering a Call To answer an incoming call, pick up the handset If you are using a 3Com® Manager’s Telephone, you can press the Speaker button. If you have enabled Handsfree Active on Intercom, you can simply speak to answer internal calls. -
Page 44: Caller Id
Caller ID information to be broadcast, the display panel shows the external caller’s name and telephone number. Answering a On 3Com Manager’s Telephones, when a new call arrives while you are Second Call on a call: 1 Press Hold. OR press the Right soft button corresponding to the current call, scroll to Hold and press Select. -
Page 45: Dialing A Call
If one of the Access buttons is configured to access an external line directly, you can press that button. 2 Dial the number. Or use the display panel on a 3Com Telephone to scroll to a missed, answered, or dialed number, or a personal or system-wide speed dial number. -
Page 46: Redialing A Call
Call Coverage Points Your call coverage points are the destinations you forward your calls to when you do not answer. They can be telephone extensions or external telephone numbers, your voice mail box, or an automated attendant. Condition to Forward... -
Page 47: Setting Call Forward From The Telephone
Forward to Mail From the telephone, you can set your 3Com Telephone so that all incoming calls go directly to your default call coverage point, usually your voice mailbox. You can change the destination to the Auto Attendant or receptionist or a different telephone number. - Page 48 NBX NetSet > User Information > Feature Settings and see Forward All Calls to VM. Call Forward No Answer To set Call Forward No Answer on a 3Com Manager’s Telephone: 1 Press the Features soft button. 2 Scroll to Call Forward No Answer.
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Page 49: Setting Call Forward From The Netset Utility
You can also use the Feature Code 467 to turn Call Forward Busy on and off. Call Forward All To set Call Forward All on a 3Com Manager’s Telephone: 1 Press the Features soft button. 2 Scroll to Call Forward All. - Page 50 You can override these settings on the Call Forward Override page or by making changes on the telephone. To set the default call forwarding: 1 Log in to NBX NetSet > User Information > Call Forward Default.
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Page 51: Call Forward Precedence
If you select Automated Attendant, you can choose to forward calls to your choice of: Default Menu — The default automated attendant, usually extension 500 Voicemail — The default system voicemail, usually extension 501 If you select Disconnect (no coverage), the system disconnects an incoming call if it is not answered after the specified number of rings. -
Page 52: Putting A Call On Hold
You can put a call on hold for any reason. on Hold On 3Com Manager’s Telephones: 1 Press the Hold button. Or press the Right button corresponding to the call for the Actions menu, scroll to Hold, and press Select. -
Page 53: More Than One Call
The number of simultaneous calls you can have on your 3Com Manager’s Telephone can be set by your administrator. To place more than one call on hold on a 3Com Manager’s Telephone: 1 Press the Hold button. Or press the Right button corresponding to the call for the Actions menu, scroll to Hold, and press Select. -
Page 54: Blind Transfer
Complete button too soon after you dial the number, the transfer might not occur.) On a 3Com Manager’s Telephone, you can also press the Right button corresponding to the call and choose Transfer from the Actions menu to transfer a call. OR press the Features soft button and enter the Feature Code. -
Page 55: Establishing A Conference Call
3 Dial a call to an internal or external third party. OR choose a number from the Directory or Speed Dial list. On a 3Com Manager’s Telephone, you can also press the Right button corresponding to the call and choose Conference from the Actions menu to transfer a call. -
Page 56: Disconnecting The Last Person That You Called
Telephones. Only the person who added the last caller to the conference call can drop that caller. Your administrator can configure any Access button on a 3Com Telephone or the Attendant Console to be a Conference Drop button. button. The other parties cannot hear “Telephone... -
Page 57: More About Conference Calls
More About Conference Calls Setting the Volume On any 3Com Telephone, use the Volume Control buttons to raise or lower one of these volumes: To place your part of a conference call on hold, press the Hold or button. The other parties can talk among themselves, but they cannot hear you. - Page 58 4: S HAPTER TANDARD EATURES...
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Page 59: Personalizing Your Telephone
Your NBX® Networked Telephony System has many features that can make your telephone easier to use. This chapter describes: For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide below any screen in the NBX NetSet... -
Page 60: Ringer Tones
ERSONALIZING Ringer Tones To help you to distinguish the ring tone of your 3Com® Telephone from the sound of other phones, use the NBX NetSet utility to select one of nine ringing tones. You can also choose Silent Ring to disable audible ringing. -
Page 61: System-Wide Speed Dials
ID number for which you want to change the speed dial number. 3 In the Destination Number text box, type the telephone number that you want the system to dial when you use that ID number. -
Page 62: Special Case: One-Touch Speed Dials
In any of the asterisked text boxes under Number, type the telephone number to which you want to assign a speed dial button. Or change the telephone number in a box that already has a speed dial number. -
Page 63: Printing Speed Dial Lists
7 Click Print. 8 Cut out the labels and put them in the label holders of your 3Com Telephone or your Attendant Console. 9 To save the edited LabelMaker, click the Save button at the top of the LabelMaker screen. -
Page 64: Off-Site Notification
When you enable off-site notification, the NBX Messaging system notifies Notification you by e-mail, pager, or telephone that you have received voice mail. You can then retrieve your messages. Off-site notification consists of one cycle of up to five attempts to reach you, one attempt for each Attempt row that you configure in the Off-Site Notification screen. - Page 65 If you selected VoiceMail for Method in step 4: Enter the telephone number at which you want to be notified. Do not use parentheses, hyphens, or spaces. Ask your administrator if you need to include the area code and all other digits that your system needs to dial an outside number, such as 9, 8, 1, or 0.
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Page 66: Additional Notes
If your voice mailbox is full and someone tries to leave you a voice mail message, the NBX system does not send you an e-mail notification. When you activate the Telephone Locking feature on your telephone, the NBX system sends you off-site notification messages only if the notification number (for example, your pager number) is a toll-free telephone number. - Page 67 *First new message means the first voice mail message that arrived at your mailbox since the last time that you logged in to your voice mailbox through a telephone OR through the NBX NetSet utility. Logging in restarts the cycle.
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Page 68: Managing Off-Site Notification Using The Telephone
Information > Call Forward Override. You can ask your administrator to map the Do Not Disturb feature to an available Access button on your 3Com Telephone, or you can use the Feature Code to enable and disable the feature. When Do Not Disturb is in effect:... - Page 69 To view your current Do Not Disturb setting even if you do not have a 3Com Telephone or if you are away from your desk, log in to NBX NetSet > User Information > Feature Settings. Do Not Disturb...
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Page 70: Preventing Unauthorized Use Of Your Telephone
Telephone Locking feature. Telephone Locking To enable the Locking feature on a 3Com Manager’s Telephone: 1 Press the Features soft button. 2 Scroll to Lock Unlock. -
Page 71: Call Permissions
If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions. To enable the one-call-only Class of Service Override from a 3Com Manager’s Telephone: 1 Press the Features soft button. -
Page 72: Using A Headset
3Com 3102 side. Business Telephone To prepare the headset for all calls on the 3Com Manager’s Telephone and 3102 Business Telephone: 1 Plug the headset connector into the headset jack on the underside of the telephone. See 2 Press the Headset button. -
Page 73: Returning To The Headset After A Long Delay
An external call (a call from outside your NBX system) rings to your telephone as usual. To enable Hands Free Active on Intercom on a 3Com Manager’s Telephone: 1 Press the Features soft button. 2 Scroll to Handsfree. - Page 74 5: P HAPTER ERSONALIZING To cancel Hands Free Active on Intercom: 1 Press the Features soft button. 2 Scroll to Handsfree. 3 Press Select. You can also use the Feature Code 100 to turn Hands Free Active on Intercom on and off. ELEPHONE...
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Page 75: Getting More From Your Telephone System
Additional Applications Security Note: Several of the features described in this chapter include configuring a telephone line to appear on more than one 3Com® Business Telephone or 3Com Manager’s Telephone. For any of these features, if one person is using a telephone line, no one else can listen in on that same line from a different telephone. -
Page 76: Listening To Your Messages In Your E-Mail
When you dial a call or when you answer your telephone, you dial a numeric account code that allows the NBX system to track time spent on the telephone with a client, perhaps to be associated with a billable account. -
Page 77: Caller Id
To enter an account code for an outgoing external call: 1 Dial the phone number. If an account code is required on a 3Com Entry Telephone or analog telephone, you hear silence as the system waits for the required account code. -
Page 78: Internal And External Caller Id
The NBX system does not send caller ID information on this call or any future calls until you disable this feature. To disable CLIR-All for all calls from your 3Com Manager’s Telephone: 1 Press the Features soft button. 2 Scroll to CLIR-All. -
Page 79: Call Pickup
To view your current CLIR-All setting, log in to NBX NetSet > User Information > Feature Settings. CLIR for Next External Call Only To enable CLIR for only the next call from your 3Com Manager’s Telephone: 1 Press the Features soft button. -
Page 80: Directed Call Pickup On A Specific Telephone
Directed Call Pickup You can answer a call that is ringing on a specific user’s telephone. on a Specific To pick up a call from your 3Com Manager’s Telephone: Telephone 1 Pick up the handset. 1 Press the Features soft button. -
Page 81: Automatic Call Distribution Groups, Hunt Groups, And Calling Groups
An agent becomes available to receive ACD calls by logging in to the ACD group. To log in to an ACD group using your 3Com Manager’s Telephone: 1 Press the Features soft button. 2 Scroll to ACD Login Enabled. - Page 82 6: G HAPTER ETTING ORE FROM To log out of an ACD group using your 3Com Manager’s Telephone: 1 Press the Features soft button. 2 Scroll to ACD Login Enabled. 3 Press Select. 4 Dial the ACD group number. 5 Dial the ACD group password and press #.
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Page 83: Hunt Groups
Hunt Groups Incoming calls ring to one member of the hunt group. If that member’s telephone is in use, or if that member does not answer the call, the system “hunts” for another member of the group until the call is answered or is forwarded to the group call coverage point. - Page 84 4 Telephone #3 5 Group Voice Mailbox Hunt groups can be static or dynamic: To log in to a dynamic hunt group using your 3Com Manager’s Telephone: 1 Press the Features soft button. 2 Scroll to Hunt Group Login Enabled.
- Page 85 Automatic Call Distribution Groups, Hunt Groups, and Calling Groups To log out of a dynamic hunt group using your 3Com Manager’s Telephone: 1 Press the Features soft button. 2 Scroll to Hunt Group Login Enabled. 3 Press Select. 4 Dial the group number.
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Page 86: Calling Groups
Supervisory monitoring can be used only with incoming calls to Automatic Call Distribution Groups and Hunt Groups. Other calls to and from the agent’s telephone are unavailable to the supervisor. The supervisor must provide a password to access the agent’s extension during these calls. -
Page 87: Monitor
The administrator configures the NBX system to specify whether a tone audible to the agent plays when the supervisor joins to monitor the call. To monitor an agent’s ACD or Hunt Group call using a 3Com Manager’s Telephone: 1 Press the Features soft button. -
Page 88: Whisper
6: G HAPTER ETTING ORE FROM You can also press the Access Button if one is configured for Monitor and follow the prompts. Whisper Whisper (also called Coaching) allows a supervisor to speak to the agent during a monitored call without the customer hearing this advice. The administrator configures the NBX system to specify if a tone audible to the agent is played when the supervisor enables Whisper. -
Page 89: Change Agent
To barge in to a call: 1 Monitor the ACD or Hunt Group call. 2 Press the soft button to select Barge-In from the display panel. Barge-In is enabled for you, either silently or with a tone announcing the change, depending on system configuration. Your display panel now provides options to Monitor, Change Agent, or Whisper. -
Page 90: Call Park
Use the internal paging feature, the external paging feature, or both, to announce the call. The recipient can retrieve the call from any 3Com Telephone or analog telephone by dialing the Call Park extension that you give during your announcement. -
Page 91: Paging
Each method allows you to broadcast a message to different destinations, depending on your location and equipment. Do not press the Feature button before you dial the Paging code. From 3Com Manager’s Telephones, place a new telephone call to the user’s extension, or use the paging feature. See for details. -
Page 92: Paging The System
Paging codes, as described in for each destination. Table 8 Paging Codes To page, perform the following steps using your 3Com Telephone: 1 Pick up the handset. 2 Dial the appropriate paging code on your system. 3 Speak the broadcast message into your handset and hang up. -
Page 93: Configurable Operators
2 Dial the appropriate extension to page the zone. 3 Speak the broadcast message into your handset. 4 Hang up. 3Com Cordless Telephones, 3Com Entry Telephones, and analog telephones can initiate but cannot receive a zone page. Configurable The Configurable Operators feature gives a caller who is directed to voice Operators mail the option of going to another destination. -
Page 94: Configuring The Operators
6: G HAPTER ETTING ORE FROM Configuring the You can view the operators’ settings, and modify those settings if your Operators administrator allows it. The operator’s call-handling rules (such as call coverage) may apply to the voice mail caller. Also, you must have external-to-external permissions in order for transfers to external phone numbers to complete successfully. -
Page 95: Using Message Waiting Indicator To Telephone
You can also press the Access Button if one is configured for MWI to Ph Send or use Feature + 412. Retrieving an MWI To receive and retrieve an MWI message, you must have a 3Com Message Telephone with a display panel and a programmable access button with status light configured (by your administrator) for MWI Retrieve. -
Page 96: Deleting Mwi Messages
ETTING ORE FROM When the light is lit on your telephone, you can press the MWI Retrieve button, scroll through your display panel to see the caller ID, and return the call. When you press the MWI Retrieve button, you turn off the MWI light. -
Page 97: Cancelling An Mwi Message
(3000 through 3999). The dial plan on the Chicago NBX system sets up the necessary connection to the Dallas NBX system and then to the extension at that site. To cancel an MWI message using a 3Com Manager’s Telephone: Dialing a Call to a Remote Office Figure... -
Page 98: Using Site Codes
Using Site Codes If some users have overlapping telephone extensions, your administrator can configure your telephone system to use site codes for you to dial people at remote offices. Your administrator chooses the site codes for your system. In this example, you dial a site code first, followed by the extension at the site. -
Page 99: Bridged Extensions
Site Code: 62 Extensions: 1000–3999 Site Code: 63 Any 3Com Manager’s Telephone Any 3Com Business Telephone A 3Com 2101 Basic Telephone if a 3Com Attendant Console is associated with it. The administrator creates the bridged extension on the Attendant Console. Bridged Extensions... -
Page 100: Delayed Ringing
(3Com Business Telephone, 3Com Manager’s Telephone, and Attendant Console only) The Delayed Ringing feature prevents a call on a shared line from ringing on a specific telephone until the incoming call rings on another telephone for a specified number of times. - Page 101 You can also use Feature Code 891 to switch from tone to pulse dialing. Your administrator can map a button on your telephone so that you can press the button to change from pulse dialing to DTMF during a call.
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Page 102: Additional Applications
* Applications with a * have been tested with Windows XP Home Edition and Windows XP Professional Edition. ELEPHONE YSTEM NBX Call Reports * NBX TAPI Service Provider (NBXTSP) NBX Desktop Call Assistant * Complement Attendant Software * Palm Dialer pcXset™ Soft Telephone * NBX Media Driver... -
Page 103: Feature Codes
For help on accessing NBX® features from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet™ utility. NBX Tones As you use your 3Com Telephone to receive voice mail and use the feature codes on the NBX system, you hear these tones: EATURE... -
Page 104: Feature Codes With 3Com Telephones
A large number of telephone features are available by pressing the 3Com Telephones Feature button on a 3Com Telephone and entering a three-digit feature code. These feature codes are listed in hear the Error Tone if you make an error such as trying to enter an unsupported feature code, an invalid extension, or an invalid password. -
Page 105: 3Com Manager's Telephone
Call Park — Park a Call Call Pickup — Directed Call Pickup — Group Call Toggle Feature Code F + 888 + account code + # + telephone number F + feature code for the group + group password + # F + 465... - Page 106 F + 433 + your own extension + # + your password + # + the outside party’s number F + 430 + telephone number + F + 430 F + 431 F + 441 + other person’s extension +...
- Page 107 F + 104 F + personal speed dial number F + system-wide speed dial number F + 420 + telephone number + F + 420 F + 827 F + 102 to raise the sound F + 103 to lower the sound Using Feature Codes “Supervisory Monitoring”...
- Page 108 7: F HAPTER EATURE ODES...
- Page 109 TTENDANT 3Com Attendant Consoles and the NBX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console and CAS, the two can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers.
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Page 110: 3105 And 1105 Attendant
Figure 8 Access Buttons The 50 Access buttons on a 3Com Attendant Console can each have two sets of assignments: 1 through 50, and 51 through 100. To toggle between the two sets of assignments, you press the Shift button. - Page 111 Figure 7 3Com 3105 1 Hold button — Places a caller on hold. 2 Transfer button — Enables you to send a call to another telephone. 3 Direct Mail Transfer button — Allows you to send a caller directly to another user’s voice mailbox or phantom mailbox.
- Page 112 Shift button LED is lighted when you have buttons 51 through 100 selected. 1105 A TTENDANT ONSOLES and the text that follows it describe the features on the 3Com 1105 Attendant Console If the light is The line is Available for use...
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Page 113: Attendant Console Labels
LabelMaker forms in the NBX NetSet utility or on the NBX Resource Pack CD. See 4 Transfer button — Enables you to send a call to another telephone. See “Transferring a Call” 5 Direct Mail Transfer button — Allows you to send a caller directly to another user’s voice mailbox or phantom mailbox. -
Page 114: Complement Attendant Software
On your personal computer, the Complement Software Attendant Software displays your telephone directory in a series of tabs. Each tab sorts the directory by a different type of information, for example, by last name, by department, or by extension. -
Page 115: Managing Calls
Answers an incoming call. Dials a selected number to place an outgoing call. Places a call in a “holding pattern” so that it can be retrieved from another telephone on the system. Releases a caller from a “holding pattern.” Terminates a call. - Page 116 8: 3C 3105 1105 A HAPTER TTENDANT ONSOLES...
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Page 117: Telephone Nstallation And Maintenance
3Com 3102 Business Telephones 3Com 3103 Manager’s Telephones 3Com 3105 Attendant Consoles Older 3Com telephones that include “PE” in the part number Switch port for connecting a computer or other network device, such as a 3Com Attendant Console, to the network. - Page 118 ELEPHONE NSTALLATION AND Figure 10 Connection details for each type of 3Com device are listed on the packing sheet that is shipped with the device. Figure 10 Underside of the 3Com 3102 Business Telephone CAUTION: The NBX system operates over the LAN, not through traditional telephone wiring.
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Page 119: Attaching And Adjusting The Articulating Support Bracket
3 Cable management clamps To attach the support bracket, snap the bracket into the mounting supports on the bottom of the telephone. After you connect the cables to the phone, press the cables into the cable management clamps on the stand. - Page 120 A: T PPENDIX ELEPHONE NSTALLATION AND Figure 12 Adjusting the Support Bracket 1 Lock tab To adjust the support bracket, press to release the lock tab, rotate the bracket to the position that you want, and then release the lock tab. Figure 13 Wall Mounting 1 Bottom supports When you mount a device on a wall, attach the support bracket and...
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Page 121: Moving Your Telephone
Moving Your All 3Com Telephones have the Automatic Telephone Relocation feature. Telephone Each telephone has a unique “address.” You can move your telephone to another location, connect it to any Ethernet jack on the LAN, and still maintain all of your personalized features, speed dials, and extension number. - Page 122 Remove the Ethernet cord from the jack, and then re-insert it into the jack. Wait a few seconds. If the telephone still appears to be locked, disconnect the electrical power for your telephone, and then plug it back in.
- Page 123 The telephone that you are using to pick up the call on another telephone using may not be in the same group as the telephone that is Directed Call Pickup, but it ringing and the telephone group to which the ringing fails.
- Page 124 A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE...
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Page 125: Index
47, 50 feature codes 105 override 51 precedence 51 problems with 123 ring no answer 46 call logs, on telephone display panel 44 call park default extensions 90 feature code 105 introduction 90 retrieving a parked call 91 Call Park button... - Page 126 10 creating voice mail messages 35 customer (supervisory monitoring) 87 delayed ringing 100 dial tone 103 troubleshooting a 3Com Telephone 121 dialing calls other methods 45 redial 46 release with headset 72 switching from pulse to tone 100...
- Page 127 37 personal voice mail group lists 36 printing speed dials 63 locking your telephone blocking unauthorized calls 70 feature code 106 off-site notification restriction 66 logs on 3Com telephone display panel answered calls 44 dialed calls 44 missed calls 44...
- Page 128 13 maintenance, telephone 117 Manager’s Telephones 3103 19 Message button 23 message waiting indicator for voice mail analog telephones 30 message waiting indicator to telephone 95 cancelling 97 deleting 96 feature codes 106 retrieving 95 sending 95 message waiting indicators 3103 Manager’s Telephone 20, 30...
- Page 129 60 volume 57 ringing delayed 100 Do Not Disturb 68 RJ-11 jack caution, avoiding use with 3Com Telephones 118 RJ-45 jack caution, using instead of RJ11 118 scroll buttons 3103 Manager’s Telephone 21 security passwords 28, 29...
- Page 130 70 toggle calls feature code 105 toll calls, preventing others from dialing 71 tone dialing 100 tones, 3Com Telephones 103 tones, ringer selection 60 Transfer button 1105 Attendant Console 113 3103 Manager’s Telephone 21 3105 Attendant Console 111...
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