AJAX Hub 2 User Manual
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AJAX Hub 2 User Manual

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Hub 2 User Manual
Updated January 12, 2021
Ajax is a wireless security system that protects against
intrusions res
,
, and
oods
, and allows users to
control electrical appliances
directly from a
mobile app
.
The system responds immediately to threats informing you and the security
company about any incident. Is used inside premises.

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  • Page 1 Hub 2 User Manual Updated January 12, 2021 Ajax is a wireless security system that protects against intrusions res , and oods , and allows users to control electrical appliances directly from a mobile app The system responds immediately to threats informing you and the security...

  • Page 2: Functional Elements

    Representing a key element of the security system, Hub 2 controls the operation of Ajax devices and, in the event of a threat, communicates the alarm signals immediately informing the owner and the central monitoring station of the incidents.

  • Page 3: Operational Principles

    Hub 2 uses the Jeweller radio technology. For visual data transmission, Hub 2 uses Wings: a high-speed radio protocol based on the Jeweller technology. Wings also uses a dedicated antenna to improve channel reliability. All Ajax devices...

  • Page 4: Led Indication

    Hub 2 can be controlled via the for iOS, Android, macOS, or Windows. To con gure the system, install the Ajax app and create the Ajax account. We recommend using the Ajax Security System app to manage one or several hubs. If...

  • Page 5: Security Requirements

    You will need to con rm your email address and your phone number as part of the process. Note that you can use your phone number and your email address to create only one Ajax account! You do not need to create a new account for each hub—you can add several hubs to one account.
  • Page 6 2. Connect the power supply and Ethernet cables to the sockets. 1 — Power Socket 2 — Ethernet socket 3, 4 — Slots for micro-SIM cards connection 3. Press and hold the power button for 2 seconds until the logo lights up. The hub needs approximately 2 minutes to identify the available communication...
  • Page 7 GPRS, SMS services and calls. If the hub does not connect to Ajax Cloud via GSM, use Ethernet to set up the network parameters in the app. For the proper setting of the access point, username, and password, please contact the support service of the operator.
  • Page 8 Changing the hub administrator does not affect the settings of the connected devices. Ajax security system user rights Hub statuses Icons Icons display some of Hub 2 statuses. You can see them in the Ajax app, in the Devices menu Icons Meaning 2G connected...
  • Page 9 Disconnected — no external power supply Connection status between the hub and Ajax Cloud: Online — the hub is connected to Ajax Cloud Connection O ine — the hub is not connected to Ajax Cloud Cellular data The hub connection status to the mobile Internet:...
  • Page 10 Connected — the hub is connected to Ajax Cloud via mobile Internet Disconnected — the hub is not connected to Ajax Cloud via mobile Internet If the hub has enough funds on the account or has bonus SMS/calls, it will be able to make calls...
  • Page 11 50 rooms, with each device located only in one room. Without creating the room, you are not able to add devices in the Ajax app! The name of the room is indicated in the noti cation of the device event or detector alarm.

  • Page 12: Connecting Devices

    (at a single protected object). If the connection fails on the rst try, switch off the device for 5 seconds and retry. How to con gure and connect an IP camera to the Ajax security system Video surveillance...
  • Page 13 Note that after changing the settings, you should click the Back button to save them. Avatar is a customized title image for Ajax security system. It is displayed in the hub selection menu and helps to identify the required object.
  • Page 14 To change the user settings, click on opposite the user name. How the Ajax security system noti es users of alerts How to add new users to the hub Ethernet — settings for wired Internet connection.

  • Page 15: Sim Card Settings

    Ignore network registration error — when this setting is activated, the hub ignores errors when trying to connect via a SIM card. Activate this option if the SIM card cannot connect to the network Disable Ping Before Connecting — when this setting is activated, the hub ignores operator communication errors.
  • Page 16 For example, the marketing department employees do not have access to the law o ce. OS Malevich 2.6: a new level of security Security Schedule — arming/disarming the security system by the schedule. How to create and con gure a scenario in the Ajax security system...
  • Page 17 Detection Zone Test — running the detection zone test for the connected detectors. The test determines the su cient distance for the detectors to register alarms. What is Detection Zone Test Jeweller — con guring the hub-detector ping interval. The settings determine how frequently the hub communicates with devices and how quickly the loss of connection is detected.
  • Page 18 Interval Connection limit 12 s 39 devices 24 s 79 devices 36 s or more 100 devices Regardless of settings, the hub supports 10 connected sirens maximum! Service is a group of hub service settings. These are divided into 2 groups: general settings and advanced settings.
  • Page 19 How to send an error report Advanced settings The list of advanced hub settings depends on the type of application: standard or PRO. Ajax Security System Ajax PRO Server connection PD 6662 Setting Wizard Sirens settings...
  • Page 20 Cloud: Server Ping Interval (sec). Frequency of sending pings from the hub to Ajax Cloud server. It is set in the range of 10 to 300 s. The recommended default value is 60 s. Connection Failure Alarm Delay (sec). It is a delay to reduce the risk of a false alarm associated with the Ajax Cloud server connection loss.
  • Page 21 If the hub or detector lid is open. If enabled, the hub activates the connected sirens if the body of the hub, detector, or any other Ajax device is open. If in-app panic button is pressed. When the function is active, the hub activates the connected sirens if the panic button was pressed in the Ajax app.
  • Page 22 85 dB at 3 meters from the sound source. Such sound power wakes up even a soundly sleeping person during a re. And you can quickly disable triggered re detectors using the Ajax app, Button, or KeyPad. Learn more System Integrity Check The System integrity check is a parameter that is responsible for checking the status of all security detectors and devices before arming.
  • Page 23 Restoration After Alarm This setting is only available in PRO Ajax apps The feature does not allow arming the system if an alarm has been registered previously. For arming, the system should be restored by an authorized user or PRO user. The types of alarms that require system restore are de ned when con guring the function.
  • Page 24 The Ajax security system can ignore alarms or other events of devices without removing them from the system. Under certain settings, noti cations about events of a speci c device will not be sent to the CMS and security system users.
  • Page 25 Alarm sending channels In this menu, channels for sending alarms and events to the central monitoring station of the security company are selected. Hub 2 Plus can send alarms and events to the central monitoring station via Ethernet and EDGE. We recommend that you use all communication channels at once —...
  • Page 26 How to add PRO to the hub Security companies — a list of security companies in your area. The region is determined by the GPS data or the regional settings of your smartphone. User Guide — opens the Hub 2 user guide.

  • Page 27: Settings Reset

    1. Switch on the hub if it is turned off. 2. Remove all users and installers from the hub. 3. Hold the power button for 30 s — the Ajax logo on the hub will start blinking red. 4. Remove the hub from your account.
  • Page 28 Arming/Disarming Switching on Night mode How Ajax noti es the users about alarms Connecting a security company The list of organizations that connect the system to the central monitoring stations of the organizations may be found in the Security companies menu (Devices...

  • Page 29: Installation

    Connection to the Central Monitoring Station (CMS) is implemented via the Contact ID or SIA protocol. Installation Prior to installing the hub, make sure that you have selected the optimal location: the SIM card demonstrates consistent reception, all the devices have been tested for radio communication, and the hub is hidden from direct view.

  • Page 30: Maintenance

    2. Put the hub on the lid and check the tamper status in the Ajax app. 3. To ensure higher reliability, x the hub on the lid with bundled screws. Do not ip the hub when attaching vertically (for instance, on a wall). When properly xed, the Ajax logo can be read horizontally.

  • Page 31: The Package Includes

    Do not use any substances containing alcohol, acetone, gasoline and other active solvents for cleaning the hub. How to replace hub battery The package includes 1. Hub 2 2. Power cable 3. Ethernet cable 4. Installation kit 5. Micro SIM (not included some countries) 6.

  • Page 32: Warranty

    From -10°С to +40°С Operating humidity Up to 75% Dimensions 163 × 163 × 36 mm Weight 362 g Warranty Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to...
  • Page 33 If the device does not function properly, we recommend that you rst contact the support service as technical issues can be resolved remotely in half of the cases! Warranty User agreement Technical support: support@ajax.systems...

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