AJAX Hub 2 Plus User Manual
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AJAX Hub 2 Plus User Manual

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Hub 2 Plus User Manual
Updated June 29, 2021
Hub 2 Plus is a central device in the Ajax security system, which controls the
operation of all connected devices and interacts with the user and the security
company.
The hub reports the opening of doors, breaking of windows, threat of �re or �ood,
and automates routine actions using scenarios. If outsiders enter the secure room,
Hub 2 Plus will send photos from
MotionCam MotionCam Outdoor
/
motion
detectors and notify a security company patrol.
Hub 2 Plus central unit must be installed indoors only.
Hub 2 Plus needs Internet access to connect to the Ajax Cloud service. The central
unit is connected to the Internet via Ethernet, Wi-Fi, and two SIM cards (2G/3G/4G).

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Summary of Contents for AJAX Hub 2 Plus

  • Page 1 Hub 2 Plus User Manual Updated June 29, 2021 Hub 2 Plus is a central device in the Ajax security system, which controls the operation of all connected devices and interacts with the user and the security company. The hub reports the opening of doors, breaking of windows, threat of �re or �ood, and automates routine actions using scenarios.

  • Page 2: Functional Elements

    . All data on Ajax Cloud is stored under multilevel protection, information is exchanged with the hub via an encrypted channel. Connect all communication channels to ensure a more reliable connection with Ajax Cloud and to secure against interruptions in the work of telecom operators.

  • Page 3: Operating Principle

    What jamming of a wireless security system is and how to resist it Hub 2 Plus supports up to 200 Ajax devices connected, which protect against intrusion, �re, and �ooding, as well as control electrical appliances automatically according to scenarios or manually from an app.

  • Page 4: Led Indication

    A scenario can be created remotely in the Ajax app. How to create and con�gure a scenario in the Ajax security system LED indication The Ajax logo on the hub front lights up red, white, or green depending on the status of the power supply and Internet connection.

  • Page 5: Security Requirements

    To con�gure the system, install the Ajax app and create an account . One phone number and email address may be used to create only one Ajax account! There is no need to create a new account for each hub — one account can manage multiple hubs.

  • Page 6: Connecting To The Network

    Connecting to the network 1. Remove the SmartBracket mounting panel by sliding it down with force. Avoid damaging the perforated part — it’s essential for the tamper activation in case of hub dismantling! 2. Connect the power supply and Ethernet cables to the appropriate sockets, install SIM cards.
  • Page 7 3. Turn on the hub and wait until the logo lights up green or white. 4. Open the Ajax app. Give access to the requested system functions to fully use the capabilities of the Ajax app and not to miss alerts about alarms or events.
  • Page 8 Changing or removing the administrator does not reset the settings of the hub or connected devices. Ajax security system user rights Hub statuses Icons Icons display some of Hub 2 Plus statuses. You can see them in the Ajax app, in the Devices menu Icons Meaning 2G connected...
  • Page 9 1. Go to the Devices tab 2. Select Hub 2 Plus from the list. Parameter Meaning Click to open the list of Hub 2 Plus malfunctions. Malfunction The �eld appears only if a malfunction is detected Shows the signal strength of the mobile network for the active SIM card.
  • Page 10 Online — the hub is connected to Ajax Cloud Connection O�ine — the hub is not connected to Ajax Cloud The hub connection status to the mobile Internet: Connected — the hub is connected to Ajax Cloud via mobile Internet Disconnected —...
  • Page 11 central monitoring station of the security organization: Connected — the hub is directly connected to the central monitoring station of the security organization Disconnected — the hub is not directly Monitoring Station connected to the central monitoring station of the security organization If this �eld is displayed, the security company uses a direct connection to receive events and security system alarms...
  • Page 12 When adding a hub to your account using the step-by-step guidance, you will be prompted to connect devices to the hub. However, you can refuse and return to this step later. To add a device to the hub, in the Ajax app:...
  • Page 13 Note that after changing the settings, you should click the Back button to save them. Avatar is a customized title image for Ajax security system. It is displayed in the hub selection menu and helps to identify the required object.
  • Page 14 How to add new users to the hub Ethernet — settings for wired Internet connection. Ethernet — allows you to enable and disable Ethernet on the hub DHCP / Static — selection of the type of the hub IP address to receive: dynamic or static IP Address —...

  • Page 15: Sim Card Settings

    settings and no longer connects to it Cellular — enabling/disabling cellular communication, con�guring connections, and checking account. Cellular Data — disables and enables SIM cards on the hub Roaming — if it is activated, the SIM cards installed in the hub can work in roaming Ignore Network Registration Error —...
  • Page 16 Outgoing — the amount of data sent by the hub. Displayed in KB or MB. Keep in mind that data is counting on the hub and may differ from your operator’s statistics. Reset statistics — resets statistics on incoming and outgoing tra�c. Check balance USSD code —...
  • Page 17 Security Schedule — arming/disarming the security system by the schedule. How to create and con�gure a scenario in the Ajax security system Detection Zone Test — running the detection zone test for the connected detectors. The test determines the su�cient distance for the detectors to register alarms.
  • Page 18 The shorter ping interval (in seconds) means faster delivery of the events between the hub and the connected devices; however, a short ping interval reduces the battery life. At the same time, alarms are transmitted immediately regardless of the ping interval. We do not recommend reducing the default settings of the ping period and interval.
  • Page 19 LED Brightness Adjustment of the hub logo LED backlight brightness . Set in the range of 1 to 10. The default value is 10. Firmware Auto-Update Con�guring automatic OS Malevich �rmware updates. If enabled, the �rmware is automatically updated when a new version is available, when the system is not armed, and external power is connected.
  • Page 20 Advanced settings The list of advanced hub settings depends on the type of application: standard or PRO. Ajax Security System Ajax PRO PD 6662 Setting Wizard Server Connection Sirens settings Server connection Fire detectors settings Sirens settings System Integrity Check Fire detectors settings Alarm Con�rmation...
  • Page 21 The time to generate a message regarding the loss of communication between the hub and the Ajax Cloud server is calculated using the following formula: (Ping interval * 4) + Time �lter With the default settings, Ajax Cloud reports the hub loss in 9 minutes: (60 s * 4) + 300 s = 9 min Disable alerts when the connection with the server is lost.
  • Page 22 The siren can inform about triggering in armed system by means of LED indication. Thanks to this feature, system users and passing security companies patrols can see that the system was triggered. Feature implementation in HomeSiren Feature implementation in StreetSiren Feature implementation in StreetSiren DoubleDeck Fire detectors settings Settings menu of FireProtect and FireProtect Plus �re detectors.
  • Page 23 Learn more Restoration After Alarm This setting is only available in PRO Ajax apps The feature does not allow arming the system if an alarm has been registered previously. For arming, the system should be restored by an authorized user or PRO user.
  • Page 24 This setting is only available in PRO Ajax apps The Ajax security system can ignore alarms or other events of devices without removing them from the system. Under certain settings, noti�cations about events of a speci�c device will not be sent to the CMS and security system users.
  • Page 25 (Central Monitoring Station) only when transmitting an event. If the option is disabled, the connection is maintained continuously. The option is available only for the SIA protocol. Object number — the number of an object in the monitoring station (hub). Primary IP address IP address and Port are settings of the primary IP address and port of the security company server to which events and alarms are sent.
  • Page 26 encryption is used. Encryption — if enabled, events and alarms transmitted to the central monitoring station in SIA format are encrypted. Encryption key — encryption key of transmitted events and alarms. Must match the value on the Central Monitoring Station. Panic button coordinates Send coordinates —...
  • Page 27 User Guide — opens the Hub 2 Plus user guide. Data Import — a menu for automatical transferring devices and settings from another hub. Keep in mind that you are in the settings of the hub on which you want to import data.
  • Page 28 push noti�cations, SMS, and phone calls. The noti�cation settings can be changed only for registered users. Types of events Purpose Types of noti�cations Loss of connection between the device and the hub Jamming Push noti�cations Malfunctions Low battery charge in device or hub Masking Tampering alarm...
  • Page 29 00:00 00:10...

  • Page 30: Installation

    Select a security company and click Send Monitoring Request. After that, the security company will contact you and discuss the connection conditions. Or you can contact them yourself (contacts are available in the app) to agree upon a connection. Connection to the Central Monitoring Station (CMS) is implemented via the Contact ID or SIA protocol.
  • Page 31 2. Attach the hub to the mounting panel. After installation, check the tamper status in the Ajax app and then the quality of the panel �xation. You will receive a noti�cation if an attempt is made to tear the hub off the surface or remove it from the mounting panel.

  • Page 32: Maintenance

    Maintenance Check the operational capability of the Ajax security system on a regular basis. Clean the hub body from dust, spider webs and other contaminants as they appear. Use soft dry napkin suitable for equipment maintenance. Do not use any substances containing alcohol, acetone, gasoline and other active solvents for cleaning the hub.
  • Page 33 Number of rooms Up to 50 Up to 64 Number of scenarios Learn more Contact ID, SIA (DC-09) Central Monitoring Station communication CMS software supporting visual protocols alarms veri�cation...

  • Page 34: Warranty

    Weight 367 g Service life 10 years Compliance with standards Warranty The warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to...

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