AJAX Hub 2 2G User Manual

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Hub 2 (2G) / (4G) user manual

Updated December 17, 2024

Hub 2 is a security system control panel that supports photo veriﬁcation

of alarms. It controls the operation of all connected devices and interacts

with the user and the security company. The device is designed for indoor

installation only.

The hub reports doors opening, breaking of windows, the threat of ﬁre or

ﬂood, and automates routine actions using scenarios. If outsiders enter

the secure room, Hub 2 will send photos from MotionCam / MotionCam

Outdoor motion detectors and notify a security company patrol.

Hub 2 needs internet access to connect to the Ajax Cloud service. The

control panel has three communication channels: Ethernet and two SIM

cards. The hub is available in two versions: with 2G and 2G/3G/4G (LTE)

modem.

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Summary of Contents for AJAX Hub 2 2G

Page 1 Hub 2 will send photos from MotionCam / MotionCam Outdoor motion detectors and notify a security company patrol. Hub 2 needs internet access to connect to the Ajax Cloud service. The control panel has three communication channels: Ethernet and two SIM cards.
Page 2 Connect all communication channels to ensure a more reliable connection with Ajax Cloud and secure against interruptions in the work of telecom operators. You can manage the security system and respond to alarms and event notiﬁcations through iOS, Android, macOS, and Windows apps .
Page 3 Operating principle 00:00 00:12 Hub 2 supports up to 100 Ajax devices connected, which protect against intrusion, ﬁre, or ﬂooding and control electrical appliances according to scenarios or via an app. The hub controls operation of the security system and all connected devices.
Page 4 This also allows switching to another communication channel without delay if any of them fails. If there is interference at Jeweller frequencies or when jamming is attempted, Ajax switches to a free radio frequency and sends...
Page 5 What is a tamper The hub checks the Ajax Cloud connection at regular intervals. The polling period is speciﬁed in the hub settings. The server may notify the users and the security company in 60 seconds after the connection loss at minimum settings.
Page 6 The update process is automatic and takes minutes when the security system is disarmed. How OS Malevich updates Video surveillance connection You can connect Dahua, Hikvision, Saﬁre, EZVIZ and Uniview cameras and DVRs to the Ajax security system. It is possible to integrate third-party...
Page 7 (Relay, WallSwitch, or Socket) in response to an alarm, pressing the Button or by schedule. You can create a scenario remotely in the Ajax app. How to create a scenario in the Ajax security system LED indication Hub has two LED indication modes: Hub –...
Page 8 The hub LED has a list of indications showing the system state or events occurring. The Ajax logo on the front side of the hub can light up red, white, purple, yellow, blue, or green, depending on the state.
Page 9 Indication is available for hubs with ﬁrmware version OS Malevich 2.14 or higher and in apps of the following versions or higher: Ajax PRO: Tool for Engineers 2.22.2 for iOS Ajax PRO: Tool for Engineers 2.25.2 for Android Ajax PRO Desktop 3.5.2 for macOS...
Page 10 Ajax PRO Desktop 3.5.2 for Windows Indication Event Note Changing hub’s state One of the devices is White LED ﬂashes once per Two-Stage Arming or Delay performing Two-Stage second. When Leaving. Arming or Delay When Leaving. One of the devices is Green LED ﬂashes once per...
Page 11 There is an unrestored state after a hold-up alarm. indication is not displayed if there is a conﬁrmed hold-up alarm state. Red LED lights up for 5 Hold-up alarm. seconds. indication is displayed only if Restoration after hold-up alarm is enabled in the settings.
Page 12 Restoration after conﬁrmed intrusion alarm is enabled in the settings. There is an unrestored state after the intrusion alarm. indication is not displayed if there is a conﬁrmed intrusion alarm condition. Yellow LED lights up for 5 Intrusion alarm. seconds. indication is displayed only if...
Page 13 Restoration after faults is Yellow and blue LED ﬂashes enabled in Other malfunctions. the settings. in sequence for 5 seconds. Currently, Restoration after faults is not available in Ajax apps.
Page 14 If the system is disarmed and any of the indications from the table is present, the yellow LED ﬂashes once per second. If there are several states in the system, the indications are displayed one by one, in the same sequence as shown in the table. Ajax account...
Page 15 The security system is conﬁgured and managed via Ajax applications designed for iOS, Android, macOS, and Windows. Use the Ajax Security System app to manage one or several hubs. If you intend to operate more than ten hubs, please install Ajax PRO: Tool for...
Page 16 Security requirements Hub 2 needs internet access to connect to the Ajax Cloud service. This is necessary for the operation of Ajax apps, remote setup and control of the system, and receipt of push notiﬁcations by the users. The central unit is connected via Ethernet and two SIM cards. The hub is available in two versions: with 2G and 2G/3G/4G (LTE) modem.
Page 17 OS Malevich, provided there is stable internet connection. A green or white LED indicates that the hub is running and connected to the Ajax Cloud. Also bear in mind that to be upgraded, the hub must be connected to the external power supply.
Page 18 2. Open the Ajax app. Give access to the requested system functions to fully use the capabilities of the Ajax app and not to miss alerts about alarms or events.
Page 19 The space functionality is available for apps of such versions or higher: Ajax Security System 3.0 for iOS; Ajax Security System 3.0 for Android; Ajax PRO: Tool for Engineers 2.0 for iOS; Ajax PRO: Tool for Engineers 2.0 for Android; Ajax PRO Desktop 4.0 for macOS;...
Page 20 If a hub fault is detected (e.g., no external power supply is available), a faults counter is displayed on the device icon in the Ajax app. All faults can be viewed in the hub states. Fields with faults will be...
Page 21 Hub icons Icons display some of the Hub 2 statuses. You can see them in the Devices tab in the Ajax app. Icon Value SIM card operates in 2G network. SIM card operates in 3G network. Available for Hub 2 (4G) only.
Page 22 Hub states The states include information about the device and its operating parameters. Hub 2 states can be viewed in the Ajax app 1. Select the hub if you have several of them or if you are using a PRO app.
Page 23 External power Disconnected — no external power supply is available. Connection status between the hub and Ajax Cloud: Online — the hub is connected to Ajax Connection Cloud. Oﬄine — the hub is not connected to Ajax Cloud.
Page 24 Internet: Connected — the hub is connected to Ajax Cloud via mobile Internet. Disconnected — the hub is not connected to Ajax Cloud via mobile Cellular data Internet. If the hub has enough funds on the account or has bonus SMS/calls, it will be able to...
Page 25 Connected — the hub is connected to Ajax Cloud via Ethernet. Disconnected — the hub is not connected to Ajax Cloud via Ethernet. Noise power level at the hub installation site. The ﬁrst two values show the level at Jeweller frequencies, and the third — at Wings frequencies.
Page 26 It is shown only when a SIM card is installed in the hub. Hub settings Hub 2 settings can be changed in the Ajax app 1. Select the hub if you have several of them or if you are using a PRO app. 2. Go to Devices tab and select Hub 2 from the list.
Page 27 Keypad access codes Code Length Restrictions Security schedule Detection Zone Test Jeweller Telephony settings Service User guide Transfer settings to another hub Remove hub Space settings...
Page 28 1. Turn on the hub if it is off. 2. Remove all users and installers from the hub. 3. Hold the power button for 30 s — the Ajax logo on the hub will start blinking red. 4. Remove the hub from your account.
Page 29 How to connect a detector or device to the hub 1. Select the hub if you have several of them or if you are using a PRO Ajax app. 2. Go to the Rooms tab.
Page 30 Locate Hub 2 in a place with stable Jeweller and Wings signal strength of 2–3 bars with all connected devices (you can view the signal strength with every device in the list of states for a respective device in the Ajax app). When choosing a place for installation, consider the distance between the devices and the hub and any obstacles between the devices hindering the radio signal passage: walls, intermediate ﬂoors, or large-size objects...
Page 31 In places with low or unstable signal strength. This could result in the loss of connection with connected devices. Less than 1 meter away from Ajax wireless devices. This could result in the loss of connection with the detectors.
Page 32 Installation Before installing the hub, make sure that you have selected the optimal location and that it complies with the requirements of this manual. When installing and operating the device, follow the general electrical safety rules for using electrical appliances and the requirements of electrical safety regulations.
Page 33 4. Slide Hub 2 onto the mounting panel. After installation, check the tamper status in the Ajax app and then the quality of the panel ﬁxation. You will receive a notiﬁcation if an attempt is made to tear the hub off the surface or remove it from the mounting panel.
Page 34 5. SIM card (supplied depending on the region). . Quick Start Guide. Warranty Warranty for the Limited Liability Company “Ajax Systems Manufacturing” products is valid for 2 years after the purchase. If the device does not function properly, we recommend that you ﬁrst contact the support service as technical issues can be resolved remotely in half of the cases.
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This manual is also suitable for:

Hub 2 4g Hub 2