AJAX Hub 2 User Manual
  1. Manuals
  2. Brands
  3. AJAX Manuals
  4. Security System
  5. Hub 2
  6. User manual

AJAX Hub 2 User Manual

2g / 4g
Hide thumbs Also See for Hub 2:
Table of Contents

Advertisement

Quick Links

Download this manual
Hub 2 (2G) / (4G) User Manual
Hub 2 is a security system control panel that supports photo verification of alarms.
It controls the operation of all connected devices and interacts with the user and
the security company. The device is designed for indoor installation only.
The hub reports doors opening, breaking of windows, the threat of fire or flood, and
automates routine actions using scenarios. If outsiders enter the secure room, Hub
2 will send photos from MotionCam / MotionCam Outdoor motion detectors and
notify a security company patrol.
Hub 2 needs internet access to connect to the Ajax Cloud service. The control
panel has three communication channels: Ethernet and two SIM cards. The hub is
available in two versions: with 2G and 2G/3G/4G (LTE) modem.
Connect all communication channels to ensure a more reliable connection with Ajax Cloud
and secure against interruptions in the work of telecom operators.
Posted on February 28, 2022

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Hub 2 and is the answer not in the manual?

Questions and answers

Related Manuals for AJAX Hub 2

Summary of Contents for AJAX Hub 2

  • Page 1 Hub 2 (2G) / (4G) User Manual Posted on February 28, 2022 Hub 2 is a security system control panel that supports photo verification of alarms. It controls the operation of all connected devices and interacts with the user and the security company.

  • Page 2: Functional Elements

    Buy Hub 2 central unit Functional elements 1. Ajax logo with an LED indicator. 2. SmartBracket mounting plate. Slide it down with force to open. Perforated part is required for actuating the tamper in case of any attempt to dismantle the hub.

  • Page 3: Operating Principle

    1. Jeweller — is a wireless protocol used to transmit events and alarms of Ajax wireless detectors. The communication range is 2000 m without obstacles (walls, doors, or inter-floor constructions).
  • Page 4 If there is interference at Jeweller frequencies or when jamming is attempted, Ajax switches to a free radio frequency and sends notifications to the central monitoring station of the security company and system users.
  • Page 5 To increase battery life or connect the hub to 6V or 12V grids, use 12V PSU and 6V PSU. OS Malevich Hub 2 is run by the real-time operating system OS Malevich. The system is immune to viruses and cyberattacks. Over-the-air updates of OS Malevich open new opportunities for the Ajax security system.

  • Page 6: Led Indication

    Select the company and click Send a request or contact the company’s representatives offering services at your location to arrange for the connection. LED indication The Ajax logo on the hub front lights up red, white, or green depending on the status of the power supply and Internet connection. Indication...
  • Page 7 The hub is not connected to the internet or there is no Lights up red. After a loss of power, the hub connection with the Ajax Cloud will not light up immediately, but service. will start flashing in 180 seconds.
  • Page 8 The security system is configured and managed via Ajax applications designed for iOS, Android, macOS, and Windows. Use the Ajax Security System app to manage one or several hubs. If you intend to operate more than ten hubs, please install Ajax PRO: Tool for Engineers (for iPhone...
  • Page 9 Security requirements Hub 2 needs internet access to connect to the Ajax Cloud service. This is necessary for the operation of Ajax apps, remote setup and control of the system, and receipt of push notifications by the users. The central unit is connected via Ethernet and two SIM cards. The hub is available in two versions: with 2G and 2G/3G/4G (LTE) modem.
  • Page 10 OS Malevich, provided there is stable internet connection. A green or white LED indicates that the hub is running and connected to the Ajax Cloud. Also bear in mind that to be upgraded, the hub must be connected to the external power supply.
  • Page 11 2. Open the Ajax app. Give access to the requested system functions to fully use the capabilities of the Ajax app and not to miss alerts about alarms or events.
  • Page 12 If a hub fault is detected (e.g., no external power supply is available), a faults counter is displayed on the device icon in the Ajax app. All faults can be viewed in the hub states. Fields with faults will be highlighted in...
  • Page 13 Hub icons Icons display some of the Hub 2 statuses. You can see them in the Devices in the Ajax app. Icon Value SIM card operates in 2G network. SIM card operates in 3G network. Available for Hub 2 (4G) only.
  • Page 14 Ajax app 1. Select the hub if you have several of them or if you are using a PRO app. 2. Go to the Devices tab. 3. Select Hub 2 from the list. Parameter Value Clicking on opens the hub malfunctions list.
  • Page 15 External power Disconnected — no external power supply is available. Connection status between the hub and Ajax Cloud: Online — the hub is connected to Ajax Cloud. Connection Offline — the hub is not connected to Ajax Cloud. Cellular data The hub connection status to the mobile Internet: Connected —...
  • Page 16 Bear in mind that the number is displayed if it has been hardwired into the SIM card by the operator. Internet connection status of the hub via Ethernet: Connected — the hub is connected to Ajax Cloud via Ethernet. Ethernet Disconnected —...
  • Page 17 If this field is displayed, the security company uses a direct connection to receive events and security system alarms. Even if this field is not displayed, the security company still can monitor and receive event notifications via the Ajax Cloud server. Learn more Hub model Hub model name.
  • Page 18 Hub 2 settings can be changed in the Ajax app 1. Select the hub if you have several of them or if you are using a PRO app. 2. Go to Devices tab and select Hub 2 from the list. 3. Go to Settings by clicking on the gear icon in the upper right corner.

  • Page 19: Settings Reset

    Geofence Groups Security schedule Detection Zone Test Jeweller Service Monitoring Station Security companies User Guide Data Import Unpair hub Settings reset Resetting the hub to the factory settings: 1. Turn on the hub if it is off.
  • Page 20 2. Remove all users and installers from the hub. 3. Hold the power button for 30 s — the Ajax logo on the hub will start blinking red. 4. Remove the hub from your account. Malfunctions Hub 2 may notify about malfunctions, if any. Malfunctions field is available in Device States.
  • Page 21 To create a room in the Ajax app 1. Select the hub if you have several of them or if you are using a PRO Ajax app. 2. Go to the Rooms tab. 3. Click Add Room. 4. Assign a name to it. If possible, attach or take a picture of the room — this will make it easier to find in the list.
  • Page 22 Hub 2 does not support calls and SMS transmission using VoLTE (Voice over LTE) technology. Before buying a SIM card, please make sure that it only supports the GSM standard.

  • Page 23: Selection Of Location For Installation

    Wings signal strength, cellular signal strength. Locate Hub 2 in a place with stable Jeweller and Wings signal strength of 2–3 bars with all connected devices (you can view the signal strength with every device in the list of states for a respective device in the Ajax app).
  • Page 24 Hub 2 should be hidden from direct view to reducing the likelihood of sabotage or jamming. Also, keep in mind that the device is intended for indoor installation only.

  • Page 25: Installation

    4. Slide Hub 2 onto the mounting panel. After installation, check the tamper status in the Ajax app and then the quality of the panel fixation. You will receive a notification if an attempt is made to tear the hub off the surface or remove it from the mounting panel.

  • Page 26: Maintenance

    Do not turn the hub upside down or sideways when attaching vertically (for example, on a wall). When properly fixed, the Ajax logo can be read horizontally. Maintenance Check the operational capability of the Ajax security system regularly. The optimal frequency of checks is once every three months.
  • Page 27 3G (WCDMA 850/900/2100 (B1/B5/B8)) LTE (FDD B1/B3/B5/B7/B8/B20/B28) Ethernet Communication with devices Encrypted two-way radio protocols: Communication protocols Jeweller — for transmitting events and alarms. Wings — for transmitting photos. Up to 2000 m without obstacles Radio communication range Learn more 866.0 –...
  • Page 28 Number of users up to 50 Video surveillance up to 25 cameras or DVRs Number of rooms up to 50 up to 32 Number of scenarios Learn more SurGard (Contact ID) SIA (DC-09) Central Monitoring Station communication protocols Other proprietary protocols Learn more Power supply 110–240 V with a pre-installed power supply unit...

  • Page 29: Complete Set

    Service life 10 years Compliance with standards Complete set 1. Hub 2 (2G) or Hub 2 (4G). 2. Power cable. 3. Ethernet cable. 4. Installation kit. 5. SIM card (supplied depending on the region). . Quick Start Guide. Warranty Warranty for the AJAX SYSTEMS MANUFACTURING Limited Liability Company products is valid for 2 years after the purchase.
  • Page 30 Subscribe to the newsletter about safe life. No spam Email Subscribe...

Table of Contents