Assistance Function - Kettler Scarpia FS 1.0 LTD Gold Translation Of The Original Operating Instructions

9.2

Assistance function

Symptom Cause
Is the battery charged sufficiently?
Are you riding on long inclines in summer
weather or have you been carrying a heavy
load for a long time?
The battery may be too hot.
The drive unit (DU-E8000), the bicycle
Assistance is not available.
computer (SC-E8000/SC-E6010) or the
assistance switch (SW-E8000-L/SW-
E6000/SW-E6010) may be connected
incorrectly or one or more of them may
have a problem.
Is the speed too high?
Are you pedalling?
Assistance is not available. Is the assistance mode set to [OFF]?
Is the system switched on?
The journey distance can be shorter
depending on the road conditions, the gear
level and the entire light usage time.
The battery does not perform as well in
winter weather.
The assisted journey
The battery is a consumable. Repeated
distance is too short.
charging and long periods of use cause the
battery to degrade (loss of power).
Is the battery fully charged?
Are the tyres pumped to an adequate
pressure?
Is the assistance mode set to OFF?
It is difficult to pedal.
The battery charge might be low.
Have you switched on the system with your
foot on the pedal?
Table 44: Level of assistance error solution
MY20K03-2_1.0_18.07.2019
Troubleshooting, fault clearance and repair
Remedy

Check the battery level.

If the battery is almost flat, recharge it.

Turn off the drive system.

Wait a while and then check again.

Contact your specialist dealer.

Check the on-screen indicators.

The electronic gear assistance only works up to a maximum speed
of 25 km/h.

The pedelec is not a motorbike. You also need to pedal.

Set the assistance mode to a different level of assistance than
[OFF].

Contact your specialist dealer if you still feel that the pedelec does
not provide assistance.

Press the battery on-off button to switch it on again.

Check the battery level.

If the battery is almost flat, recharge it.
This does not indicate a problem.

If the distance you can cover with one single charge is very short,
replace the battery with a new one.

If the distance covered with a fully charged battery has become
shorter, the battery may be affected. Replace the battery with a new
one.

Pump up the tyres.

Select the level of assistance [BOOST].

Contact your specialist dealer if you still feel that the pedelec does
not provide assistance.

Check how powerful assistance is again after charging the battery.

Contact your specialist dealer if you still feel that the pedelec does
not provide assistance.

Switch the system on again without applying pressure to the pedal.

Contact your specialist dealer if you still feel that the pedelec does
not provide assistance.
90