Problems With The Lan Interface; Problems Connecting To A Remote Node Or Isp; General Instructions; Table 17-4 Troubleshooting The Lan Interface - ZyXEL Communications Prestige 1600 Configuration Manual

Prestige 1600 Universal Access Concentrator
17.4

Problems with the LAN Interface

Troubleshooting
Can't ping any station
on the LAN
17.5

Problems Connecting to a Remote Node or ISP

Table 17-5 Troubleshooting a Connection to a Remote Node or ISP

Troubleshooting
Can't connect to a
remote node or ISP
17.6

General Instructions

If you have other problems, you can try the following options.
Check the Menu 24.1 System Maintenance - Status, Menu 24.2.1 - System Information and Menu 24.3
System Maintenance - Log and Trace in order to locate the problem.
Check the Troubleshooting section in the Support Notes.
Use Debug commands to diagnose problems. In general, ZyXEL recommends that you use these commands
with the direction of your customer support representative.
17-2

Table 17-4 Troubleshooting the LAN Interface

Check the Ethernet LED on the front panel of your
Prestige 1600. If it is off, check the cables
connecting your Prestige 1600 to the hub.
Verify that the IP address and the subnet mask in
Menu 3.2 are consistent between the Prestige 1600
and the workstations.
Check Menu 24.1 to verify the line status. If it
indicates [down], then refer to the section on the
line problems.
Check the error log in Menu 24.3.1. If it does
indicate that something has gone wrong, it may be
an IP address configuration error.
Corrective Action
Corrective Action
Troubleshooting