Table of Contents
Related Manuals for ZyXEL Communications VMG4005-B50B
Summary of Contents for ZyXEL Communications VMG4005-B50B
- Page 1 User’s Guide VMG4005-B50B VDSL2 17a Bonding and 35b Single Line Bridge Default Login Details Version 5.13 Ed 1, 7/2019 LAN IP Address http://192.168.1.1 Login admin Password See the Zyxel Device label Copyright © 2019 Zyxel Communications Corporation...
- Page 2 Every effort has been made to ensure that the information in this manual is accurate. Related Documentation • Quick Start Guide The Quick Start Guide shows how to connect the VMG. • More Information Go to support.zyxel.com to find other information on the VMG VMG4005-B50B User’s Guide...
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Page 3: Document Conventions
Syntax Conventions • The VMG4005-B50B may be referred to as the ‘VMG’ in this guide. • Product labels, screen names, field labels and field choices are all in bold font. • A right angle bracket ( > ) within a screen name denotes a mouse click. For example, Network Setting >... -
Page 4: Table Of Contents
2.2 Web Configurator Layout ......................15 2.2.1 Title Bar ........................... 15 2.2.2 Navigation Panel ........................16 Part II: Technical Reference................17 Chapter 3 Network Status............................18 3.1 Overview ............................18 3.2 Status ..............................18 Chapter 4 Home Networking ..........................21 VMG4005-B50B User’s Guide... - Page 5 9.1 Overview ............................38 9.2 User Account ..........................38 9.2.1 User Account Add/Edit ......................39 Chapter 10 Remote Management ........................41 10.1 Overview ............................41 10.2 MGMT Services ..........................41 10.3 Trust Domain ..........................42 10.3.1 Add Trust Domain ........................ 43 VMG4005-B50B User’s Guide...
- Page 6 16.1 Power, Hardware Connections, and LEDs ................. 56 16.2 VMG Access and Login ....................... 57 16.3 Internet Access ..........................58 16.4 UPnP ............................... 59 Part III: Appendices ..................60 Appendix A Customer Support ....................... 61 Appendix B Legal Information ......................67 Index ..............................72 VMG4005-B50B User’s Guide...
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Page 7: Part I: User's Guide
User’s Guide... -
Page 8: Chapter 1 Vmg Introduction
• Simple Network Management Protocol (SNMP). Use for collecting and organizing information about the VMG and for modifying that information to change the VMG behavior. • Secure Shell (SSH), Telnet. Use for troubleshooting the VMG by qualified personnel. VMG4005-B50B User’s Guide... -
Page 9: Good Habits For Managing The Vmg
Section 14.2 on page 51 for details. 1.4 Hardware 1.4.1 Front Panel The LED indicators are located on the front panel. The following graphic displays the front panel of the VMG. Figure 2 LEDs on the VMG VMG4005-B50B User’s Guide... -
Page 10: Leds (Lights)
1.4.4 RESET Button If you forget your password or cannot access the Web Configurator, you will need to use the RESET button at the back of the device to reload the factory-default configuration file. This means that you will VMG4005-B50B User’s Guide... -
Page 11: Wall Mounting
Do NOT wall-mount the VMG over the height of 2 meters. Mark two holes on the wall at the appropriate distance apart for the screws. Be careful to avoid damaging pipes or cables located inside the wall when drilling holes for the screws. VMG4005-B50B User’s Guide... - Page 12 Make sure the screws are fastened well enough to hold the weight of the VMG with the connection cables. Align the holes on the back of the VMG with the screws on the wall. Hang the VMG on the screws. Figure 6 Wall Mounting Example VMG4005-B50B User’s Guide...
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Page 13: The Web Configurator
Login. If you have changed the password, enter your password and click Login. Figure 7 Password Screen The following screen displays if you have not yet changed your password. Enter a new password, retype it to confirm and click Apply. VMG4005-B50B User’s Guide... - Page 14 Chapter 2 The Web Configurator Figure 8 Change Password Screen The Status screen appears, where you can view the VMG’s interface and system information. VMG4005-B50B User’s Guide...
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Page 15: Web Configurator Layout
As illustrated above, the main screen is divided into these parts: • A - title bar • B - main window • C - navigation panel 2.2.1 Title Bar The title bar provides some icons in the upper right corner. VMG4005-B50B User’s Guide... -
Page 16: Navigation Panel
Use this screen to reboot the VMG without turning the power off. Diagnostic Ping&Traceroute Use this screen to identify problems with the DSL connection. You can &Nslookup use Ping, TraceRoute, or Nslookup to help you identify problems. VMG4005-B50B User’s Guide... -
Page 17: Part Ii: Technical Reference
Technical Reference... -
Page 18: Chapter 3 Network Status
Use this screen to view the network connection status of the device and its clients. A warning message appears if there is a connection problem. You can configure how often you want the VMG to update this screen in Refresh interval. VMG4005-B50B User’s Guide... - Page 19 This field displays the serial number of the VMG. Firmware This is the current version of the firmware inside the VMG. Version WAN Information (These fields may display when you have a WAN connection.) Encapsulation This field displays the current encapsulation method. VMG4005-B50B User’s Guide...
- Page 20 (dropping a call) if you're using PPPoE encapsulation, and NoLink when not using the interface. Rate For the LAN interface, this displays the port speed and duplex setting. For the DSL interface, it displays the downstream and upstream transmission rate. VMG4005-B50B User’s Guide...
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Page 21: Chapter 4 Home Networking
UPnP hardware is identified as an icon in the Network Connections folder (Windows 10). Each UPnP compatible device installed on your network will appear as a separate icon. Selecting the icon of a UPnP device will allow you to access the information and properties of that device. VMG4005-B50B User’s Guide... -
Page 22: Lan Setup
IP address of your VMG. Enter the IP subnet mask into the Subnet Mask field. Unless instructed otherwise it is best to leave this alone, the configurator will automatically compute a subnet mask based upon the IP address you entered. VMG4005-B50B User’s Guide... -
Page 23: Upnp
IP address, convey its capabilities and learn about other devices on the network. In turn, a device can leave a network smoothly and automatically when it is no longer in use. page 21 for more information on UPnP. VMG4005-B50B User’s Guide... -
Page 24: Turn On Upnp In Windows 7 Example
Click Cancel to exit this screen without saving. 4.3.1 Turn on UPnP in Windows 7 Example This section shows you how to use the UPnP feature in Windows 7. UPnP server is installed in Windows 7. Activate UPnP on the VMG. VMG4005-B50B User’s Guide... - Page 25 Select Turn on network discovery and click Save Changes. Network discovery allows your computer to find other computers and devices on the network and other computers on the network to find your computer. This makes it easier to share files and printers. VMG4005-B50B User’s Guide...
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Page 26: Turn On Upnp In Windows 10 Example
Activate UPnP on the VMG by clicking Network Setting > Home Networking > UPnP. Make sure the computer is connected to the LAN port of the VMG. Turn on your computer and the VMG. Click the start icon, Settings and then Network & Internet. Click Network and Sharing Center. VMG4005-B50B User’s Guide... - Page 27 Under Domain, select Turn on network discovery and click Save Changes. Network discovery allows your computer to find other computers and devices on the network and other computers on the network to find your computer. This makes it easier to share files and printers. VMG4005-B50B User’s Guide...
- Page 28 Chapter 4 Home Networking VMG4005-B50B User’s Guide...
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Page 29: Chapter 5 Log
Alert: Action must be taken immediately. Critical: The system condition is critical. Error: There is an error condition on the system. Warning: There is a warning condition on the system. Notice: There is a normal but significant condition on the system. VMG4005-B50B User’s Guide... -
Page 30: System Log
This field displays the severity level of the log that the device is to send to this syslog server. Category This field displays the type of the log. Messages This field states the reason for the log. VMG4005-B50B User’s Guide... -
Page 31: Chapter 6 Traffic Status
6.2 WAN Status Click System Monitor > Traffic Status to open the WAN screen. The figure in this screen shows the number of bytes received and sent on the VMG. Figure 14 System Monitor > Traffic Status > WAN VMG4005-B50B User’s Guide... -
Page 32: Lan Status
This indicates the number of received packets dropped on this interface. 6.3 LAN Status Click System Monitor > Traffic Status > LAN to open the following screen. The figure in this screen shows the interface that is currently connected on the VMG. VMG4005-B50B User’s Guide... - Page 33 Received (Packet) Data This indicates the number of received packets on this interface. Error This indicates the number of frames with errors received on this interface. Drop This indicates the number of received packets dropped on this interface. VMG4005-B50B User’s Guide...
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Page 34: Chapter 7 Xdsl Statistics
Figure 16 System Monitor > xDSL Statistics The following table describes the labels in this screen. Table 12 Status > xDSL Statistics LABEL DESCRIPTION Refresh Interval Select the time interval for refreshing statistics. Line Select which DSL line’s statistics you want to display. VMG4005-B50B User’s Guide... - Page 35 This is the number of Severely Errored Seconds meaning the number of seconds containing 30% or more errored blocks or at least one defect. This is a subset of ES. This is the number of UnAvailable Seconds. VMG4005-B50B User’s Guide...
- Page 36 This is the number of Loss of Margin seconds. Retr This is the number of DSL retraining count in BRCM DSL driver. HostInitRetr This is the number of the retraining counts the host initiated. FailedRetr This is the number of failed retraining counts. VMG4005-B50B User’s Guide...
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Page 37: Chapter 8 System
Type a host name for your VMG. Enter a descriptive name of up to 16 alphanumeric characters, not including spaces, underscores, and dashes. Domain Name Type a Domain name for your host VMG. Apply Click Apply to save your changes. Cancel Click Cancel to abandon this screen without saving. VMG4005-B50B User’s Guide... -
Page 38: Chapter 9 User Account
Retry Times. Group This field displays whether this user has Administrator or User privileges. Modify Click the Edit icon to configure the entry. Click the Delete icon to remove the entry. VMG4005-B50B User’s Guide... -
Page 39: User Account Add/Edit
Enter the length of time a user must wait before attempting to log in again after a number if consecutive wrong passwords have been entered as defined in Retry Times. Group Specify whether this user will have Administrator or User privileges. VMG4005-B50B User’s Guide... - Page 40 Chapter 9 User Account Table 15 Maintenance > User Account > Add/Edit (continued) LABEL DESCRIPTION Click OK to save your changes. Cancel Click Cancel to exit this screen without saving. VMG4005-B50B User’s Guide...
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Page 41: Chapter 10 Remote Management
Use this screen to configure through which interface(s), which services can access the VMG. You can also specify the port numbers the services must use to connect to the VMG. Click Maintenance > Remote Management > MGMT Services to open the following screen. Figure 20 Maintenance > Remote Management > MGMT Services VMG4005-B50B User’s Guide... -
Page 42: Trust Domain
Figure 21 Maintenance > Remote Management > Trust Domain The following table describes the fields in this screen. Table 17 Maintenance > Remote Management > Trust Domain LABEL DESCRIPTION Add Trust Click this to add a trusted host IP address. Domain VMG4005-B50B User’s Guide... -
Page 43: Add Trust Domain
Enter a public IPv4 IP address which is allowed to access the service on the VMG from the WAN. Apply Click Apply to save your changes back to the VMG. Cancel Click Cancel to exit this screen without saving. VMG4005-B50B User’s Guide... -
Page 44: Chapter 11 Time Settings
11.2 Time To change your VMG’s time and date, click Maintenance > Time. The screen appears as shown. Use this screen to configure the VMG’s time based on your local time zone. VMG4005-B50B User’s Guide... - Page 45 Otherwise, select Other and enter the IP address or URL (up to 29 extended ASCII characters in length) of your time server. Select None if you don’t want to configure the time server. Check with your ISP/network administrator if you are unsure of this information. VMG4005-B50B User’s Guide...
- Page 46 2 in the Time field because Germany's time zone is one hour ahead of GMT or UTC (GMT+1). Apply Click Apply to save your changes. Cancel Click Cancel to restore your previously saved settings. VMG4005-B50B User’s Guide...
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Page 47: Chapter 12 Log Setting
If you select Remote, the log(s) will be sent to a remote syslog server. If you select Local File, the log(s) will be saved in a local file. If you want to send the log(s) to a remote syslog server and save it in a local file, select Local File and Remote. VMG4005-B50B User’s Guide... - Page 48 Enter the port number used by the syslog server. Active Log System Log Select the categories of system logs that you want to record. Apply Click Apply to save your changes. Cancel Click Cancel to restore your previously saved settings. VMG4005-B50B User’s Guide...
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Page 49: Chapter 13 Firmware Upgrade
Click Maintenance > Firmware Upgrade to open the following screen. The upload process uses HTTP (Hypertext Transfer Protocol) and may take up to two minutes. After a successful upload, the system will reboot. Do NOT turn off the VMG while firmware upload is in progress! Figure 25 Maintenance > Firmware Upgrade VMG4005-B50B User’s Guide... - Page 50 The VMG automatically restarts in this time causing a temporary network disconnect. In some operating systems, you may see the following icon on your desktop. Figure 27 Network Temporarily Disconnected After two minutes, log in again and check your new firmware version in the Status screen. VMG4005-B50B User’s Guide...
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Page 51: Chapter 14 Backup/Restore
The backup configuration file will be useful in case you need to return to your previous settings. Click Backup to save the VMG’s current configuration to your computer. VMG4005-B50B User’s Guide... - Page 52 If the upload was not successful, the following screen will appear. Click OK to go back to the Configuration screen. Figure 30 Configuration Upload Error Reset to Factory Defaults Click the Reset button to clear all user-entered configuration information and return the VMG to its factory defaults. The following warning screen appears. VMG4005-B50B User’s Guide...
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Page 53: Reboot
System restart allows you to reboot the VMG remotely without turning the power off. You may need to do this if the VMG hangs, for example. Click Maintenance > Reboot. Click Reboot to have the VMG reboot. This does not affect the VMG's configuration. Figure 33 Maintenance > Reboot VMG4005-B50B User’s Guide... -
Page 54: Chapter 15 Diagnostic
If an MEP port does not respond to the source MEP, this may indicate a fault. Administrators can take further action to check and resume services from the fault according to the line connectivity status report. VMG4005-B50B User’s Guide... -
Page 55: Ping & Traceroute & Nslookup
Click this to display the route path and transmission delays between the VMG to the IPv6 address that you entered. Nslookup Click this button to perform a DNS lookup on the IP address of a computer you enter. VMG4005-B50B User’s Guide... -
Page 56: Chapter 16 Troubleshooting
Make sure you understand the normal behavior of the LED. See Section 1.4.2 on page Check the hardware connections. Inspect your cables for damage. Contact the vendor to replace any damaged cables. Turn the VMG off and on. If the problem continues, contact the vendor. VMG4005-B50B User’s Guide... -
Page 57: Vmg Access And Login
Reset the device to its factory defaults, and try to access the VMG with the default IP address. See Section 1.4.4 on page If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. VMG4005-B50B User’s Guide... -
Page 58: Internet Access
I cannot connect to the Internet using a second DSL connection. ADSL and VDSL connections cannot work at the same time. You can only use one type of DSL connection, either ADSL or VDSL connection at one time. VMG4005-B50B User’s Guide... -
Page 59: Upnp
When using UPnP and the VMG reboots, my computer cannot detect UPnP. Disconnect the Ethernet cable from the VMG’s LAN port or from your computer. Re-connect the Ethernet cable. The Local Area Connection icon for UPnP disappears in the screen. Restart your computer. VMG4005-B50B User’s Guide... -
Page 60: Part Iii: Appendices
Appendices Appendices contain general information. Some information may not apply to your device. -
Page 61: Appendix A Customer Support
• Brief description of the problem and the steps you took to solve it. Corporate Headquarters (Worldwide) Taiwan • Zyxel Communications Corporation • http://www.zyxel.com Asia China • Zyxel Communications (Shanghai) Corp. Zyxel Communications (Beijing) Corp. Zyxel Communications (Tianjin) Corp. • https://www.zyxel.com/cn/zh/ India • Zyxel Technology India Pvt Ltd • https://www.zyxel.com/in/en/ Kazakhstan •... - Page 62 • Zyxel Singapore Pte Ltd. • http://www.zyxel.com.sg Taiwan • Zyxel Communications Corporation • https://www.zyxel.com/tw/zh/ Thailand • Zyxel Thailand Co., Ltd • https://www.zyxel.com/th/th/ Vietnam • Zyxel Communications Corporation-Vietnam Office • https://www.zyxel.com/vn/vi Europe Belarus • Zyxel BY • https://www.zyxel.by Belgium • Zyxel Communications B.V. • https://www.zyxel.com/be/nl/...
- Page 63 Appendix A Customer Support • https://www.zyxel.com/be/fr/ Bulgaria • Zyxel България • https://www.zyxel.com/bg/bg/ Czech Republic • Zyxel Communications Czech s.r.o • https://www.zyxel.com/cz/cs/ Denmark • Zyxel Communications A/S • https://www.zyxel.com/dk/da/ Estonia • Zyxel Estonia • https://www.zyxel.com/ee/et/ Finland • Zyxel Communications • https://www.zyxel.com/fi/fi/ France •...
- Page 64 • Zyxel Communications Poland • https://www.zyxel.com/pl/pl/ Romania • Zyxel Romania • https://www.zyxel.com/ro/ro Russia • Zyxel Russia • https://www.zyxel.com/ru/ru/ Slovakia • Zyxel Communications Czech s.r.o. organizacna zlozka • https://www.zyxel.com/sk/sk/ Spain • Zyxel Communications ES Ltd • https://www.zyxel.com/es/es/ Sweden • Zyxel Communications • https://www.zyxel.com/se/sv/ Switzerland •...
- Page 65 Appendix A Customer Support Turkey • Zyxel Turkey A.S. • https://www.zyxel.com/tr/tr/ • Zyxel Communications UK Ltd. • https://www.zyxel.com/uk/en/ Ukraine • Zyxel Ukraine • http://www.ua.zyxel.com South America Argentina • Zyxel Communications Corporation • https://www.zyxel.com/co/es/ Brazil • Zyxel Communications Brasil Ltda. • https://www.zyxel.com/br/pt/ Colombia •...
- Page 66 Appendix A Customer Support Middle East • Zyxel Communications Corporation • https://www.zyxel.com/me/en/ North America • Zyxel Communications, Inc. - North America Headquarters • https://www.zyxel.com/us/en/ Oceania Australia • Zyxel Communications Corporation • https://www.zyxel.com/au/en/ Africa South Africa • Nology (Pty) Ltd. • https://www.zyxel.com/za/en/...
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Page 67: Appendix B Legal Information
The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of Zyxel Communications Corporation. Published by Zyxel Communications Corporation. All rights reserved. - Page 68 Serbia Germany Slovakia Greece Slovenia Hungary Spain Iceland Switzerland Ireland Sweden Italy Turkey Latvia United Kingdom Safety Warnings • Do not use this product near water, for example, in a wet basement or near a swimming pool. VMG4005-B50B User’s Guide...
- Page 69 Quando questo prodotto raggiunge la fine della vita di servizio portarlo a una stazione di riciclaggio. Al momento dello smaltimento, la raccolta separata del vostro prodotto e/o della sua batteria aiuta a risparmiare risorse naturali e a proteggere l'ambiente e la salute umana. VMG4005-B50B User’s Guide...
- Page 70 A wiring terminal intended for connection of a Protective Earthing Conductor. Class II equipment: The method of protection against electric shock in the case of class II equipment is either double insulation or reinforced insulation. Viewing Certifications Go to http://www.zyxel.com to view this product’s documentation and certifications. VMG4005-B50B User’s Guide...
- Page 71 North American products. Trademarks ZyNOS (Zyxel Network Operating System) and ZON (Zyxel One Network) are registered trademarks of Zyxel Communications, Inc. Other trademarks mentioned in this publication are used for identification purposes only and may be properties of their respective owners.
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Page 72: Index
POWER Diagnostic screen RESET disclaimer DNS lookup domain name counters port details CCMs statistics certifications DSL interface viewing DSL port 8, 10 DSL splitter CCMs link trace test loopback test encapsulation method Environment Statement configuration VMG4005-B50B User’s Guide... - Page 73 Link Trace Message, see LTM for customer support Link Trace Response, see LTR Innovation, Science and Economic Development link trace test Canada ICES Statement local time zone interface group login interface status passwords Internet access application logs 29, 31, 47 VMG4005-B50B User’s Guide...
- Page 74 NTP time server safety instructions Oceania safety warnings customer support screws & screws anchors specifications Open Source Licenses service access control 41, 42, 43 SNMP South America customer support specifications password screen VMG4005-B50B User’s Guide...
- Page 75 VCI/VPI numbers system status VDSL bridge VDSL mode vendor contact for support Telnet good habits for managing time name time and date setup time server address time zone wall mounting TR-069 distance between holes trademarks traffic status status VMG4005-B50B User’s Guide...
- Page 76 Index traffic statistics WAN information warranty note web browser pop-up Web Configurator access log out password passwords login Zero Configuration Internet Access VMG4005-B50B User’s Guide...