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PROBLEM
None of the LEDs turn on when
I start the modem.
I cannot access the modem via
my computer.
I cannot connect to the Internet.
Troubleshooting
Omni 56K II and Omni 56K Plus II User's Guide
This chapter covers potential problems and the possible solutions.
Table 7-1 Troubleshooting
Make sure your modem is turned on and the included power adapter
is connected to it as well as plugged into an appropriate and
functioning power outlet.
Check the RS-232 cable connections between the modem and your
computer (Omni 56K Plus only).
Check the USB cable connections between the modem and your
computer (Omni 56K Plus II only).
Carefully follow the instructions in this User's Guide to install the
software driver.
Contact technical support if these steps fail to solve the problem.
Make sure the modem's RS-232 port is connected to your
computer's serial port (Omni 56K Plus only).
Unplug the USB cable and plug it back in again (Omni 56K Plus II
only).
Restart your computer.
Make sure the Line port is properly connected to the wall jack.
Restart the modem by using the ON/OFF switch on your modem.
Restart your computer.
Make sure that you have entered your ISP connection information
correctly. The password may be case sensitive, so make sure that
the Caps lock key is not turned on.
Make sure that your computer's TCP/IP settings are configured
properly.
Troubleshooting
CORRECTIVE ACTION
Chapter 7
7-1
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