Chapter 3 Troubleshooting; Customer Support - ZyXEL Communications Prestige 630M Quick Start Manual

PROBLEM
None of the LEDs are lit when I
turn on the Prestige.
I cannot access the Prestige via
my computer.
I cannot connect to the Internet.

Customer Support

When you contact your customer support representative, please have the following information ready:
♦
Prestige model and serial number.
♦
Warranty information.
♦
Date that you received your Prestige.
Brief description of the problem and the steps you took to solve it.
Troubleshooting
Prestige 630 ADSL USB Modem Quick Start Guide
This chapter covers potential problems and the possible solutions.
Make sure your USB cable is properly connected to your Prestige.
Make sure your computer is connected to, and receiving power from,
a power source.
If the error persists, you may have a hardware problem. In this case,
contact technical support.
Make sure the Prestige is connected to your computer's USB port.
Make sure the cable is connected properly from the ADSL port to the
wall jack. The ADSL LED on the front panel of the Prestige should
be on. Check your VPI, VCI, Encapsulation and Modulation settings
(get this information from your telephone company and ISP). Reboot
the Prestige. If you still have problems, verify this information with
your telephone company and/or ISP.
Troubleshooting
CORRECTIVE ACTION
Chapter 3
3-1