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Appendix B
Zoom Customer Support
Please fill in the following information, since it will speed up
support if you ever need it.
Product Name
__________________________________________
Product Model Number _______________________________
Product Serial Number (see below) _____________________
Date Installed _______________________________________
The serial number is easy to find. For external products, the
serial number is located on the bottom of the unit below the
barcode. The serial number for internal modems is located below
the barcode on the silver-colored bracket near the phone jacks.
The serial number for PC cards is located below the barcode on
the back of the card.
Customer Support from Zoom
Zoom has a skilled staff of Boston-based support specialists to
assist you. If you would like help, we recommend that you
familiarize yourself with the support alternatives described in this
flyer.
SmartFacts™ Q&A Search Engine
SmartFacts™ is an automated intelligent database of Frequently
Asked Questions (FAQs) about Zoom products. It allows you to
search for solutions to your Customer Support questions, by
product or via a powerful Keyword Search Engine. If you still
cannot find a solution to your question, SmartFacts lets you
access our Technicians via email for a response tailored to your
questions. SmartFacts provides you with a way to track the
history of your problem and to add or change the description
without having to enter any information that was previously sent.
SmartFacts can even contact you automatically if there is an
update to your modem or software that helps to address the
question you had. You can access SmartFacts from:
www.zoom.com/techsupport
Appendix B. Technical Support
83
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