SunSetter OASIS Owner's Manual & Assembly Instructions page 16

Problem with Motor
or Gear Assembly
Can I "hard-wire" the Awning
Motor into my home?
After installing, the Awning will
not function.
The LED light on the Remote
Transmitter does not come on.
The Awning closes on its own
(Awnings with optional Wind
Sensor).
Awning works in one direction
only.
The Open or Close stop limit
needs to be changed.
Can other Remote Transmitters
interfere with the operation of
this Motor?
Motor stopped responding, but
worked a few minutes ago.
The GFI outlet 'trips' or shuts
off.
Button on Remote Transmitter
must be held down for Awning
to Open or Close.
TROUBLESHOOTING - Continued
Solution
SunSetter cannot be responsible for any changes in electrical configuration of the Motorized
Awning. Have your electrician contact Somfy (motor manufacturer) directly via their website
www.somfysystems.com.
Note: Some maintenance procedures such as resetting communication between the Remote
Transmitter and Awning require power to be interrupted. Therefore, hard-wiring the Awning
may interfere with this procedure.
• Is there power to the outlet? Test with a known good appliance, such as a lamp.
• Test the Remote Transmitter - Hold a button, the LED light should blink for at least 5 seconds.
• If Remote Transmitter fails this test, replace the battery (CR2430) with a new battery.
• If using a Multi Channel Remote Transmitter, ensure the correct channel is selected.
Remove the battery and reinsert (check polarity to ensure battery is inserted correctly) in battery
slot and try pushing button again, if no light, replace the battery (CR2430) with a fresh, new one.
Three conditions can cause the Awning to close on its own.
1. The Wireless Wind Sensor has detected rapid movement up and down and has sent a
"close" signal to the Awning, causing the Motor to close the Awning. Wind Sensor Sensitivity
is adjusted by using a small screwdriver to turn the potentiometer from the factory setting of
2 to a higher setting up to 9. The lowest setting can be 1. Do not set to 0.
2. The Wireless Wind Sensor has low batteries, causing the Motor to Close the Awning after
being open 15 minutes. Replace the AA batteries. Do not use rechargeable batteries.
3. The Wireless Wind Sensor has lost communication with the Motor, closes every hour.
a. This can be caused by dead batteries, in which case the AA batteries must be replaced with
non rechargeable ones.
b. This can also be caused by a Wireless Wind Sensor being physically removed from the
Awning, but not removed from the Motor's memory. If a Wireless Wind Sensor had been
Added to the Motor, but not properly Deleted, and that Wind Sensor is not available to
be properly Deleted from the Motor's memory, then reprogram the Motor according to
instructions in Appendix B.
Follow instructions in Appendix A to see if the Open or Close stop position setting can be
repositioned in either direction. If the Motor continues to rotate in only one direction, please call
SunSetter Customer Care at 800-670-7071 for assistance.
Follow instructions in Appendix A to change existing Open or Close stop limits of the Motor.
No. Your Somfy Sunea Motor operates on a specific, unique frequency. In addition, each Remote
Transmitter has its own unique identification code that must be manually and intentionally
matched to each motor.
The motor is enclosed in the Roller Bar. Heat can become trapped inside the Roller Bar, causing
the motor to turn itself off (before overheating) after several minutes of continuous use. This
may occur in as few as 5 to 10 cycles of continually opening and closing the Awning. This may be
more noticeable with the 16 foot wide model, particularly in hot weather. Please allow at least 15
minutes for the motor to cool down before attempting to operate the motor again. Meanwhile,
the hand crank override should be operational.
• Test the outlet by plugging in another appliance (such as a hair dryer or lamp) to ensure the
outlet is working properly.
• Test the Awning by getting power from an outlet on another circuit using an extension cord.
• There may be moisture inside the motor housing causing the GFI to trip, please allow the
motor to dry out over 2-3 days. The motor is designed to operate if it gets wet and dries out.
Programming of the Motor has not been completed. Hold the "my" button until the Awning jogs.
If the problem continues, hold the Programming Button on the back of the Remote Transmitter
until the Awning jogs.
If this fails, please call SunSetter Customer Care at 800-670-7071 for assistance.
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