Do you have a question about the Motorized Series and is the answer not in the manual?
Questions and answers
CHRISTOPHER D LAMBERT
May 31, 2025
What is the correct distance from the lateral arms placement on the front bar to the end of the bar. Basically, the distance from the end of the front bar, to the lateral arms on the left and right side?
1 comments:
Mr. Anderson
May 31, 2025
The correct distance from the end of the front bar (Square Bar) to the lateral arms (Arm Clamps) on the left and right side must be measured manually on the Awning itself. The instructions state to measure the distance from the right end of the Square Bar to the inner and outer edges of the right Arm Clamp, then repeat the measurement for the left Arm Clamp. These measured distances should then be marked for proper bracket placement. No fixed distance is specified in the document.
Summary of Contents for SunSetter Motorized Series
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Do Not Discard, Retain for Future Reference Manual Awnings Motorized Awnings WARNING: FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN PERSONAL INJURY! For Technical support visit us at http://ownerscorner.sunsetter.com e-mail at contactus@sunsetter.com or call Toll Free 800-670-7071 • Fax 877-224-4944...
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800-670-7071 should you require assistance. We also invite you to visit the Owner’s Corner website at ownerscorner.sunsetter.com for additional information on your Awning and other SunSetter products. We know that you will be delighted with your Sunsetter Awning and will experience many years of added enjoyment on your deck or patio.
OPTIONAL PROCEDURES Troubleshooting .......................... Page 19 Adjusting The Open and Close Limits of the SunSetter Awning, APPENDIX A ........ Page 22 Changing the Pitch of your SunSetter Awning, APPENDIX B ............Page 23 How to Drain Water From Your SunSetter Awning, APPENDIX C ........... Page 25 Resetting Remote Communication and Reprogramming the Motor, APPENDIX D ......
Awning Installation Instructions WARNING: FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN PERSONAL INJURY! WARNING: DO NOT REMOVE THE PLASTIC SAFETY SLEEVES FROM THE LATERAL ARMS UNTIL INSTRUCTED TO DO SO. WARNING: NEVER ATTEMPT TO REPAIR OR DISASSEMBLE ANY PART OF THE AWNING WITHOUT FOLLOWING REPLACEMENT PART PROCEDURES SUPPLIED BY THE MANUFACTURER.
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Location Figure 1a Left Roller Bracket Bracket Locations for 8’ Wide Awnings Awning Middle Point Bracket Location Motor or Gear Bracket Left Arm Clamp Assembly Square Bar Awning Left Lateral Arm Fabric Awning Left End Right Lateral Arm Right Arm Clamp Crank Loop Right Roller Bracket Awning Right End...
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Figure 1c Left Roller Bracket Location Location Bracket Locations for 14’ - 16’ Wide Awnings Bracket Awning Middle Point Location Location Motor or Gear Left Arm Clamp Assembly Square Bar Awning Left Lateral Arm Fabric Awning Left End Right Lateral Arm Right Arm Clamp Crank Loop Right Roller Bracket...
Supplied Fasteners / Parts List Note: All Awnings ship with one of the following types of Brackets and Mounting Hardware: Wall Bracket Extended Soffit Bracket 8’ : Qty 2 Projection Wall 8’ : Qty 2 10’ - 13’ : Qty 3 Bracket 10’...
Additional Parts List - Motorized Models Only MultiChannel Remote A Spare CR2430 Lithium Battery Wall Mount for Transmitter, Qty 1 for the Remote Transmitter is Remote Transmitter, Qty 1 packaged in the clear bubble pack PLASTIC taped to the Motor Power Cord. ANCHOR THREADED ANCHOR...
Tools Required In your package you will find the following tools: 6 mm Allen Wrench. For any type of WALL or SOFFIT installation you will need an assistant(s), measuring tape, two step-ladders, 9/16” socket, chalk line (or string), Phillips screwdriver, pencil, level, electric drill, a 1/2” or 13 mm wrench, a stud finder, and an adjustable wrench (to adjust pitch, if desired).
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Note: When making the decision on the Mounting Height, the Awning requires : • 8” of unobstructed area along the whole length of the Awning to fit all Brackets on your wall without a Hood. • 9” of unobstructed area along the whole length of the Awning for Standard Wall Brackets with a Hood. •...
3. On the chalk line you have marked on the house, Wall Bracket Locations mark the left and right ends of the Awning (points 1 CAUTION: PROPER LOCATION OF THE BRACKETS IS and 5 in Figure 1). THE MOST IMPORTANT ASPECT OF THE AWNING MOUNTING.
Screws, keep the Bracket plumb (use level if needed). See Figure 4. Do not overtighten the lag screws; doing so may split the wood framing or weaken the screws. See Figure 5. Note: Shims are not supplied with your SunSetter Awning. 8. Repeat for all Brackets. Figure 4 Proceed to Step 15 on Page 10, under “Securing the...
If you do not have a Cover or Hood, please consider block type construction or wall surfaces that have protecting your Awning now by calling Sunsetter deteriorated. Consult a local hardware store for Customer Service at 800-670-7071 to order one.
Soffit Mount Installation - Mounting Line Description of Soffit Bracket Locations For 8’ wide awnings, install two Brackets supplied at WARNING: DO NOT REMOVE THE PLASTIC the Locations (b) and (f). See Figure 1a on Page 2. SAFETY SLEEVES FROM THE LATERAL ARMS UNTIL For 10’...
Protective Cover Installation - Soffit 22. LOCATE THE RAFTERS IN THE AREA IN WHICH EACH BRACKET MUST BE INSTALLED AS EXPLAINED 27. Locate the supplied Fasteners and Screws used to EARLIER IN “Soffit Bracket Locations” on Page 11. secure the Protective Cover to the soffit. See Figure 13. To find the Rafters, use a stud finder.
35. Push the Square Bar into the Brackets and secure Figure 14 Sewn Hem 1” with a Retaining Bolt in each Bracket. Be sure to insert Soffit the Bolt from the bottom of the Bracket, up. You might Cover Fastener need to apply pressure on the Square Bar to permit Protective insertion of the Bolt.
37. Plug the electric cord into your outdoor ground Note: During an electrical outage, you can open or fault (GFI) receptacle. close your awning using the supplied Crank Wand. Just insert the Wand into the crank loop and turn. 38. We have also supplied a wall mount for the See Figure 17.
• Never use the same Channel to control your Motorized Awning and Dimming LED Light System. The UP arrow will CLOSE your Awning, but will also TURN ON your Dimming LED Light System. SunSetter recommends Channel 1 to operate the Awning and Channel 2 to operate your Dimming LED Light System.
General Care and Maintenance of Your LUBRICATION Awning Once a year, you may wish to lubricate the plastic bushing on the Roller Bar on the side opposite of WARNING: PRIOR TO OPERATING THE AWNING, BE the Motor or gear crank unit. During extended use, SURE THAT NO OBJECTS OR PERSONS CAN COME IN dust may accumulate on this moving part and may CONTACT WITH IT AS IT OPENS AND CLOSES.
Care and Maintenance - Sunbrella Woven Acrylic Fabrics Sunbrella woven acrylic fabrics are made of 100% solution-dyed acrylic fiber and have a special finish which delays the formation and accumulation of dirt. To preserve this finish, cleaning of the fabric must include the following.
Care and Maintenance of Your Electric Motor Protecting the GFI Electrical Outlet from and Remote Transmitter Water Damage When Motor Power Cord is Plugged In WARNING: ANY PERMANENT WIRING OF THE AWNING MUST BE PERFORMED BY A LICENSED To prevent water from entering the (GFI) Wall Outlet ELECTRICIAN PER YOUR LOCAL ELECTRICAL CODES.
TROUBLESHOOTING Problem with Installation Solution Can I “hard-wire” the Awning Motor SunSetter cannot be responsible for any changes in electrical configuration of the Motorized into my home? Awning. Have your electrician contact Somfy (motor manufacturer) directly via their website www.somfysystems.com. Do not cut the cord within 2’ of the Motor connection.
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2-3 days. The motor is designed to operate if it gets wet and dries out. • Installing the SunSetter Cover or Aluminum Hood over your Awning will reduce the risk of rain water affecting the operation of the Motor.
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4. TEST for proper operation. If Section A or B (above) does not fix the problem, then . . . Perform Steps 1 - 18 in Appendix D on Page 26, or call SunSetter Technical Support at 800-670-7071. How to Self Test the Remote 1.
APPENDIX A ADJUSTING THE OPEN AND CLOSE STOP LIMITS FOR THE MOTORIZED AWNING If a preset Open or Close stop position needs to be changed, but the Awning cannot stop automatically at that position, possibly due to an obstruction such as a tree or shed being in the way, then see Appendix D on Page 26 to clear the motor of preset stop positions and set new Open and Close stop positions.
APPENDIX B - Changing the Pitch of Your Awning Tools Needed: 6mm Allen wrench (included with Awning), large adjustable wrench, step ladder(s), and a helper(s). Follow these instructions to change the pitch or angle (see Figure 26 on Page 24) of your Awning. Note: A Visual Guide is available on the Installation DVD and on the Owner’s Corner.
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APPENDIX B (Continued) - Changing the Pitch of Your Awning Pitch is set at the factory so the bottom Figure 26 Pitch raised to maximum height. of the Front Bar is 29” lower than the top of the Fabric on the Roller Bar. Square Square Lateral Arm, extended at...
APPENDIX C How to Drain Water From Your Awning Fabric WARNING: THE SUNSETTER AWNING IS NOT DESIGNED TO HOLD THE WEIGHT OF RAINWATER POOLING ON THE FABRIC. ACCUMULATION OF RAINWATER ON THE FABRIC COULD COLLAPSE THE AWNING AND CAUSE PERSONAL INJURY! If, for any reason, rainwater accumulated on the fabric, follow the instructions below to remove the water.
APPENDIX D Resetting Remote Communication and Reprogramming the Motor This procedure will completely reset the communication between the Remote Transmitter and Motor, as well as erase and reprogram the Open and Closed stop position settings of the Motor. This procedure programs the Awning Motor to accept commands from one primary Remote Transmitter. This procedure overwrites the factory set Open and Closed positions with new Open and Closed positions.
APPENDIX E - Roll Down Front Solar Screen (Available as an Accessory) To open, insert the Crank Wand into the Crank Loop on the Front Bar (see Figure A). Turn the Crank Wand counter-clockwise to unroll the Solar Screen (see Figure B) to the desired position. To close, turn the Crank Wand clockwise to roll-up the Solar Screen (see Figure C).
APPENDIX F Awning Removal Procedure *Helper needed* Tools needed: ½” socket or wrench, 7/16” socket or wrench, ladders, (2) plastic safety sleeves WARNING: FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN PERSONAL INJURY! 1. Close your Awning completely. 2. Unplug your Awning motor cord, if equipped. 3.
APPENDIX G - Safe Removal of Cords from the Cover WARNING: Follow the instructions below to safely remove bungee cords or other tie downs from the awning cover. Failure to follow these instructions when removing the awning cover fasteners could result in death or serious injury.
SunSetter Products. SunSetter Products will furnish replacements for E. WHAT IS COVERED UNDER THIS WARRANTY? parts found by SunSetter Products to be defective in design, manufacture or assembly, under each specific 1. The following components of the SunSetter component or product warranty as set forth below.
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(5) years not to fail under normal conditions if motor will nullify this Warranty and relieve SunSetter maintained, operated, used, and stored in accordance Products from any responsibility or liability under this with the instructions contained in the owner’s...
If you still have questions, or need assistance from our Customer Service Department, please email us 7 days a week at contactus@sunsetter.com or call Toll Free at 800-670-7071, from 8:00 AM to 10:00 PM (EST), 7 days a week. We’ll be happy to help.
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Do you have a question about the Motorized Series and is the answer not in the manual?
Questions and answers
What is the correct distance from the lateral arms placement on the front bar to the end of the bar. Basically, the distance from the end of the front bar, to the lateral arms on the left and right side?
The correct distance from the end of the front bar (Square Bar) to the lateral arms (Arm Clamps) on the left and right side must be measured manually on the Awning itself. The instructions state to measure the distance from the right end of the Square Bar to the inner and outer edges of the right Arm Clamp, then repeat the measurement for the left Arm Clamp. These measured distances should then be marked for proper bracket placement. No fixed distance is specified in the document.
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