Troubleshooting - SunSetter OASIS Owner's Manual & Assembly Instructions

Problem with Appearance Solution
Fabric wrinkles when the Awning is
opened/closed
Lateral Arms (elbows) are not even
when Awning is retracted
Awning does not close evenly, one
side is closed and one side is still
open about one foot.
The Roller Bar and Fabric appear to
bounce when opening and closing
the Awning.
When opening or closing the
Awning, the Gear Assembly binds,
skips or spins freely.
Awning does not seem to be stable,
and sways (rocks) on the Leg
Assemblies.
Fabric
Drive Gear
or Motor
Left Side
Figure 16

TROUBLESHOOTING

The Awning Fabric has a hem along each side; some wrinkling is a characteristic of the extra
thickness along those edges. This wrinkling may be more noticeable when retracted and after
prolonged periods when the Awning is not used. This condition is normal.
Each Lateral Arm is individually connected to the Awning assembly Top Brackets. Therefore,
it is normal that when the Awning is closed, the Arms may not necessarily be even with each
other when viewed from the underside of the Awning. This condition is normal.
Please ensure that the Awning Fabric is evenly centered on the Roller Bar and Front Bars. This
will assist the Lateral Arms in closing more evenly.
The rotation of the Fabric on the Roller Bar may have been reversed. Manually crank the
Awning open. The Fabric on the left side (as you face the Gear Assembly or Motor) should
be rolling from the bottom of the Roller Bar, and the Fabric on the right side should be
rolling over the top of the Roller Bar. See Figure 16. If the Fabric is not as noted in Figure 16,
continue unrolling the Fabric until the Fabric on the left side is rolling from the bottom and
the Fabric on the right side is rolling over the top of the Roller Bar. Then roll up the Fabric
until the Fabric becomes tight.
The Roller Bar that holds the Fabric is supported only at the extreme ends and it may bow
toward the center. As the Roller Bar rotates, it may move up and down toward the center.
This is a natural tendency of the Roller Bar.
The Drive Gear may have been stripped or damaged during operation. Please call SunSetter
Customer Service at 800-670-7071 for a possible replacement.
The Awning is not on a flat and level surface. Use a level to check that both of the Square
Bar uprights are level. See Figure 16a. If the Square Bar Uprights are not level, you can move
the Awning to a different location that provides a flat and level surface or you may choose to
level the area under the Leg Assemblies.
Front Bar
Roller Bar
Right Side
Note: Left and Right references are as
you face the Gear Assembly or Motor.
Figure 16a
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