5-Year Limited Manufacturer's Warranty For The Sunsetter Oasis And Accessories - SunSetter OASIS Owner's Manual & Assembly Instructions

5-Year Limited Manufacturer's Warranty For the SunSetter OASIS and Accessories

A. WHO GIVES THIS WARRANTY?
SunSetter Products, 184 Charles Street, Malden, MA 02148.
B. WHO IS ENTITLED TO THIS WARRANTY?
This Warranty applies only to the original purchaser who paid for the product and may not be assigned or transferred to subsequent
owners. This Warranty applies only to products purchased and located in the US.
C. WHAT ARE THE RESPONSIBILITIES OF SUNSETTER PRODUCTS UNDER THIS WARRANTY?
Subject to the terms and conditions set forth herein, SunSetter Products will furnish replacements for parts found by SunSetter
Products to be defective in design, manufacture or assembly, under each specific component or product warranty as set forth below.
D. WHAT ARE THE RESPONSIBILITIES OF THE ORIGINAL PURCHASER UNDER THE WARRANTY?
1. Before any claims may be made under this Warranty, the original purchaser must have paid in full for the product covered under
the Warranty, according to the terms and conditions of the pay-plan defined in the original order. IF THE PURCHASER HAS FAILED
TO MAKE FULL PAYMENTS ACCORDING TO THE SPECIFIC PAY PLAN FOR THE PRODUCT, THIS WARRANTY SHALL BE NULLIFIED AND
SUNSETTER PRODUCTS SHALL BE RELIEVED FROM ANY RESPONSIBILITY OR LIABILITY UNDER THIS WARRANTY. The purchaser
agrees and acknowledges that this Warranty agreement constitutes an executory contract.
2. The purchaser must use care in the assembly, maintenance, operation, use, and storage of the product in accordance with the
instructions contained in the owners manual. ANY FAILURE TO ASSEMBLE, MAINTAIN, OPERATE, USE AND STORE THE PRODUCT
IN ACCORDANCE WITH THE INSTRUCTIONS CONTAINED IN THE OWNERS MANUAL WILL NULLIFY THIS WARRANTY AND RELIEVE
SUNSETTER PRODUCTS FROM ANY RESPONSIBILITY OR LIABILITY UNDER THIS WARRANTY.
3. Promptly notify SunSetter Products of any claims.
4. The purchaser may be required to provide a photograph of any defective parts. The purchaser may also be required to pay
a deposit until the defective parts are returned to SunSetter Products for inspection. The purchaser must obtain a return
authorization form from SunSetter Products customer service department prior to the return of any merchandise and after having
received such authorization, return the part or product, freight prepaid, to SunSetter Products.
E. WHAT IS COVERED UNDER THIS WARRANTY?
1. The following components of the SunSetter OASIS Awning and its accessories (defined as accessories attached to the Awning) are
covered under this Warranty, subject to the limitations set forth below. These components have a five (5) year limited (prorated)
warranty, against manufacturers defects as outlined below:
(a) Should the purchaser promptly notify SunSetter Products of such defects within one year (12 months) from the date of the
original purchase, the defective component will be replaced at no charge.
(b) After one year but within five years (60 months) from the date of the original purchase, a defective component will be replaced
upon the purchasers payment of 1/60 of the full retail cost of the component for each month of use prior to the claim.
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2. Covered Components:
STRUCTURAL SUPPORTS, which include the Lateral Arms, the Square Bar, the Front Bars and all other attached supports are
warranted not to fail for five (5) years provided that the components are not subjected to excessive winds or water pooling on the
fabric.
ROLLER BAR is warranted for five (5) years against any and all damage including cracking and permanent bowing that would affect
the performance of the Awning, provided that the awning is not subjected to excessive winds or water pooling on the fabric.
FABRIC is warranted for five (5) years against:
(a) Excessive fading under normal conditions if maintained, operated, used, and stored in accordance with the instructions contained
in the owners manual.
(b) Mildew on the fabric. Mildew will not form on the fabric itself, but may form on dirt and dust that have not been removed from it.
Please see maintenance instructions for proper cleaning outlined in owners manual.
(c) Excessive cracking or peeling under normal conditions if maintained, operated, used, and stored in accordance with the
instructions contained in the owners manual, and provided that the awning is not subjected to excessive winds or water pooling on
the fabric.
ELECTRIC MOTOR (Motorized Models only) is warranted for five (5) years not to fail under normal conditions if maintained, operated,
used and stored in accordance with the instructions contained in the owner's manual.
GEAR MECHANISM is warranted for five (5) years not to fail under normal conditions if maintained, operated, used, and stored in
accordance with the instructions contained in the owners manual.
AWNING ACCESSORIES (defined as accessories attached to the awning) are warranted for five (5) years not to fail under normal
conditions if maintained, operated, used, and stored in accordance with the instructions contained in the owners manual.
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