TROUBLESHOOTING GUIDE
Ascom Myco 3
Appendix A
A.1
Article Numbers
Product designator for regulatory purposes of Ascom Myco is SH2.
Hardware designator
SH2–ABAA
SH2–ABBA
SH2–ACAA
SH2–ACBA
A.2
Device Information
The following read-only information about the handset is displayed in Settings > Ascom settings > About
menu or seen on the label in the Battery compartment.
Software
The handset is configured with the following software characteristics, that are seen in Settings > Ascom
settings > About.
Parameter
Platform version:
Ascom experience version:
Model:
Wi-Fi:
Hardware
The handset is configured with the following hardware characteristics, that are seen on the label in the
battery compartment
Parameter
Production date:
Model:
TD 93297EN / 19 December 2019 / Ver. B
Handset Parameters
Product name
Ascom Myco Wi-Fi
Ascom Myco Wi-Fi EU
Ascom Myco Cellular Wi-Fi
Ascom Myco Cellular Wi-Fi EU
Remark
The handset's current firmware version.
The handset's current Ascom experience version.
The handset's product model. Important for
firmware update, as the device model must be
compatible with the firmware version.
The MAC address.
Remark
For information purposes only. Identifies the year
and week the handset was produced.
For information purpose only.
Handset Parameters
53
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