ASCOM Myco 3 Troubleshooting Manual page 51

TROUBLESHOOTING GUIDE
Ascom Myco 3
Message
"No Network Connection" failure is indicated by:
• Beep signal and vibration once a minute for up to 30 minutes.
After 30 minutes the handset continues to use only LED signal as a reminder.
• LED flashing orange.
• Popup notification (unlocked mode).
Examples of incorrect Wi-Fi parameter settings may include:
• Incorrect network selected.
• Incompatible with the regions channels.
• Missing or incorrect Service Set Identifier (SSID).
• Incorrect date or time.
Check Network Selected
1. On the handset, go into Settings > Network & Internet > Wi-Fi.
2. Check that the correct network is selected.
Check SSID
If the handset's network settings have been configured through a Mobile Device Management (MDM)
system, check the value of the SSID in the system.
If the SSID value is wrong and the parameter is set for multiple handsets, other users might have
similar problems.
If the handset's network settings have been configured directly on the handset, do the following:
1. Go into Settings > Network & Internet > Wi-Fi.
2. Check that the correct value of the SSID for the selected network.
The SSID is case sensitive.
TD 93297EN / 19 December 2019 / Ver. B
Details
The Wi-Fi connection has been lost. Shown when
network problems occur. Due to poor Wi-Fi
connection the SIP registration is paused. Try
moving to another part of the room/building or
move inside a network connected building if you
are outside.
Troubleshooting Scenarios
45