ASCOM Myco 3 Troubleshooting Manual page 47

TROUBLESHOOTING GUIDE
Ascom Myco 3
Sound volume
Fault
No ringtone/sound when a call/
message is received.
Multifunction buttons
Fault
Nothing happens when the
button is pressed.
TD 93297EN / 19 December 2019 / Ver. B
Probable Cause
The loudspeaker is defective.
Probable Cause
"Disengage button" functionality
is chosen for the button.
The button functionality is not
configured.
Non-applicable configuration
values are set either for an action
or component, or for both of
them.
Troubleshooting Scenarios
Action
Use the integrated diagnostic
tool to check if the speaker is
working. If then the speaker is
faulty, send in the handset for
repair.
NOTE: The "Phone" test on
cellular model in Factory mode
initiates the emergency call. The
test should be taken place only in
controlled environment.
For more information on the
diagnostic tool (Factory mode),
see 5.11 Diagnostics, page
Action
Configure the button through
Settings > Ascom setting >
Button configuration> Define
action for button. Choose any
rather than "Disengage button".
For more information on how to
configure multifunction buttons,
refer to Configuration Manual,
Ascom Myco 3, TD 93309EN.
Configure the button through
Settings > Ascom setting >
Button configuration> Configure
custom intent.
For more information on how to
configure multifunction buttons,
refer to Configuration Manual,
Ascom Myco 3, TD 93309EN.
Refer to the documentation for
Android developers.
For more information, refer to
Ascom Myco 3 Multifunction
Button Custom Intent Support,
Configuration notes, TD
93343EN.
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