ASCOM Myco 3 Troubleshooting Manual page 45

TROUBLESHOOTING GUIDE
Ascom Myco 3
Camera
Fault
The camera doesn't work.
Display
Fault
Nothing is displayed, or pixels
are missing.
The display is too dark.
Battery
Fault
No charging screen when
connected to a charger.
TD 93297EN / 19 December 2019 / Ver. B
Probable Cause
The camera is disabled on the
handset.
The camera is faulty.
Probable Cause
The battery is empty.
The screen is defective.
Brightness is set too low.
An adaptive brightness or battery
saver mode are enabled.
Probable Cause
The default configuration is to
show the charging screen when
charging the handset in a
charging rack, but not when
charging with a USB charger.
Troubleshooting Scenarios
Action
The ability to capture photos is
restricted via MDM system.
Contact your system
administrator for assistance.
Use the integrated diagnostic
tool to check if the camera is
working. If then the camera is
faulty, send in the handset for
repair. For more information on
the diagnostic tool (Factory
mode), see 5.11 Diagnostics, page
31.
Action
Charge, or replace the battery.
Use the integrated diagnostic
tool to check if the display is
working. If then the display is
faulty, send in the handset for
repair. For more information on
the diagnostic tool (Factory
mode), see 5.11 Diagnostics, page
31.
Manually adjust the brightness to
an appropriate level in the
notification drawer or though
Settings > Display.
– Disable the adaptive brightness
(Settings > Display)
– Disable battery saver mode in
the notification drawer.
Action
Configure the charging screen
through the parameters found in
Settings > Display > Advanced >
Screen saver.
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