ASCOM Myco 3 Troubleshooting Manual page 29

TROUBLESHOOTING GUIDE
Ascom Myco 3
Ascom VoIP
Action
1. Check the Event log (Log viewer).
2. If the event logs showed no relevant information,
perform debugging with timed logging during a
certain time, for example, log for 10 min.
Make sure to enable Additional SIP trace can be
enabled via Ascom settings > Troubleshooting >
Additional SIP trace. Extract logs and send to the
Ascom R&D for analysis.
NOTE: If there are sound issues, the "Additional SIP
trace" function should be disabled directly after
logging.
3. If the above-mentioned methods have not given the
required results, perform local PCAP logging or
RPCAP.
1. To get the most out of your log data, be sure to add some extra logging time (before and after) to log the problem.
2. Except for PCAP logs from the Network packet logging.
Audio (VoIP calls)
Action
1. Check the Event log (Log viewer).
Make sure that Wi-Fi event logging has been enabled.
This is done via Ascom settings > Location services >
Wi-Fi location > Wi-Fi location services.
2. Perform debugging with timed logging (Additional Wi-
Fi trace: disabled) during a certain time, for example,
log for 10 min. 1 Extract logs and send to the Ascom
R&D for analysis.
3. If the above-mentioned methods have not given the
required results, perform local PCAP logging or
RPCAP. Alternatively, use any of the external air
traces tools.
1. To get the most out of your log data, be sure to add some extra logging time (before and after) to log the problem.
2. Except for PCAP logs from the Network packet logging.
Cellular
Action
1. Check the Event log (Log viewer).
2. If the Event log has not showed the required details,
perform debugging with timed logging (Additional Wi-
Fi trace: disabled) during a certain time, for example,
log for 10 min. 1 Extract logs and send to the Ascom
R&D for analysis.
1. To get the most out of your log data, be sure to add some extra logging time (before and after) to log the problem.
TD 93297EN / 19 December 2019 / Ver. B
Logs
Event log (Log
viewer)
Timed logging
1
with additional SIP
tracing
PCAP
Remote PCAP
Logs
Event log (Log
viewer) with
additional Wi-Fi
events
Timed logging
PCAP
Remote PCAP
Air traces
Logs
Event log (Log
viewer)
Timed logging
Troubleshooting Tools
Encryption
Not encrypted
Encrypted
Encrypted
2
Encryption
Not encrypted
Encrypted
Encrypted 2
Encrypted
Encryption
Not encrypted
Encrypted
23