ASCOM Myco 3 Troubleshooting Manual page 28

Troubleshooting Tools
General (instability, restarts)
Action
1. Try to repeat the last actions, as there is a certain
uncertainty of when exactly the problem appeared.
2. Check the Event log (Log viewer).
3. If the Event log has not showed the required details,
perform debugging with timed logging (Additional Wi-
Fi trace: disabled) during a certain time, for example,
log for 10 min. 1 Extract logs and send them to the
Ascom R&D for analysis.
1. To get the most out of your log data, be sure to add some extra logging time (before and after) to log the problem.
Wi-Fi
Action
1. Check the Event log (Log viewer).
Make sure that Wi-Fi event logging has been enabled.
This is done via Ascom settings > Location services >
Wi-Fi location > Wi-Fi location services.
2. If the event logs included no relevant information,
perform debugging with timed logging during a
certain time, for example, log for 10 min.
Make sure to enable Additional Wi-Fi trace via Ascom
settings > Troubleshooting > Additional Wi-Fi trace.
Extract logs and send to the Ascom R&D for analysis.
CAUTION: The "Additional Wi-Fi trace" must be
disabled directly after logging since it degrades the
Wi-Fi performance and may cause loss of audio in calls.
3. If none of the tools helped to obtain the required
details, use any of the external air traces tools.
NOTE: If other air trace tools than Omnipeek are used,
the traces must be saved in PCAP format. This is a
TAC requirement.
1. To get the most out of your log data, be sure to add some extra logging time (before and after) to log the problem.
22
Logs
Event log (Log
viewer)
Timed logging
Logs
Event log (Log
viewer) with
additional Wi-Fi
events
Timed logging
with additional Wi-
Fi tracing
1
Air traces
TROUBLESHOOTING GUIDE
Encryption
Not encrypted
Encrypted
Encryption
Not encrypted
Encrypted
Encrypted
TD 93297EN / 19 December 2019 / Ver. B
Ascom Myco 3