Installation And Maintenance; Wlan Troubleshooting Scenarios; Voice Problems While Roaming - ASCOM Myco 3 Troubleshooting Manual

TROUBLESHOOTING GUIDE
Ascom Myco 3
6.1.4

Installation and Maintenance

Debug
Fault
Cannot capture the RPCAP logs
using a PC and Wireshark.
Cannot open or read log files.
6.2

WLAN Troubleshooting Scenarios

This section illustrates, through examples, the kinds of performance issues that may arise when operating a
handset in a WLAN. Because the characteristics of sites using VoWiFi and the issues experienced by users
are likely to be very different, it would be difficult to provide a single definitive method for resolving issues.
Instead, the information in this section suggests an approach to investigating and solving common WLAN
issues.
6.2.1

Voice Problems While Roaming

User experiences voice problems, both poor voice quality or audio gaps while moving through the site.
Software
Check that both the WLAN and handset have the latest compatible software and are configured properly:
1. On the handset, go into Settings > Ascom settings > About. Note the value for the Platform version
parameter.
2. Obtain Ascom Interoperability Reports for respective system published on the
3. Check that the WLAN and handset have compatible software versions and are configured according to
interoperability report. Are incorrect configurations or software version incompatibilities found?
− Yes: Perform a system upgrade to reconfigure parameters. For more information on the software
upgrade, refer to Configuration Manual, Ascom Myco 3, TD 93309EN.
− No: Go to the section
Coverage
Check the RF coverage with the built in Site Survey tool:
1. Use the built-in Site Survey tool , see
2. In unlocked mode, slowly walk around the site, paying attention to the RSSI at frequent intervals.
3. Repeat the procedure in step 2 in a call mode.
− Analyze the results.
4. The signal strength should not be lower than - 70 dBm. Is the signal strength lower?
− Yes: There are coverage gaps that may explain the problem the customer is experiencing
TD 93297EN / 19 December 2019 / Ver. B
Probable Cause
The IP adress / hostname is not
specified in the handset.
All log files except for Event logs
and PCAP logs from the Network
packet logging are encrypted,
and can only be analyzed by
Ascom R&D.
Coverage, page 43 located below.
5.1.1 Wi-Fi Site Survey, page
Troubleshooting Scenarios
Action
Using the handset, add the PC
hostname/address to the
Settings > Ascom settings >
Troubleshooting > Network
logging hostname parameter.
Send the log files to the Ascom
support team for analysis.
Ascom Partner
16.
Extranet.
43