ASCOM Myco 3 Troubleshooting Manual page 36

Troubleshooting Tools
Figure 9. Exported logs stored in the File Manager app
To extract log files from the handset, perform the following steps:
1. Connect the handset to a PC running Windows OS using the recommended Micro USB cable (for more
information on accessories, please refer to Data Sheet, Ascom Myco 3 Wi-Fi and Cellular, TD 93298EN
or Data Sheet, Ascom Myco 3 Wi-Fi, TD 93299EN).
2. Open the Notification Drawer and enable file transfer by doing the following:
a. Tap the USB charging this device notification or tap the Down arrow icon to expand the
notification.
b. Tap the USB charging this device notification again to see the list of options.
If the notification is missing, go to the Settings > Connected devices > USB.
c. In the opened window, select File Transfer.
3. Once connected, the File Explorer automatically opens on your PC.
4. To find the desired log, open Ascom Myco 3 > Internal shared storage > logs (YYYY-MM-DD is the
date the log was exported).
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TROUBLESHOOTING GUIDE
TD 93297EN / 19 December 2019 / Ver. B
Ascom Myco 3