Export Logs With The Handset; 5.10 Extract Log Files From The Handset - ASCOM Myco 3 Troubleshooting Manual

TROUBLESHOOTING GUIDE
Ascom Myco 3
3. Tap Network logging hostname and type an IP address or a hostname of a server that is allowed to
connect to a handset to receive its network traffic.
Only this host or IP address will be allowed to connect to the handset.
5.9

Export Logs with the Handset

With the handset itself it is possible to collect and store logs on the SD card where they can be further
extracted from, analyzed and handled in different ways depending on the seriousness of the condition.
To export the handset's logs, do the followings:
1. On the handset, go into the Settings > Ascom settings > Troubleshooting> Export logs.
2. Confirm that the logs should be exported.
3. If the logs are exported for the first time, a permission dialog appears. Tap Allow to confirm.
− If there are no logs to export, you will get the corresponding message.
− If there are logs to export, you will get the message showing the directory where the logs have been
exported to.
Figure 8. Export Logs Windows: No Logs to Export (Left) and Exported Logs (Right)
4. Once the logs have been exported, they can be extracted and used for analysis. For more information
on how to extract logs, refer to

5.10 Extract Log Files from the Handset

Most logs are encrypted and should be extracted by the Site Administrator to be sent to the
Ascom R&D for analysis.
On the handset, the logged files are stored in the File Manager > Internal shared storage> logs. The PCAP
and RPCAP files are stored in the separate "pcap" folder under the logs.
TD 93297EN / 19 December 2019 / Ver. B
5.10 Extract Log Files from the Handset, page
Troubleshooting Tools
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