Backup Logs For If Backup Fails - Buffalo TeraStation 3010 User Manual

Chapter 5 Backup

Backup Logs for If Backup Fails

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If backup fails, the message appears on the Dashboard in Settings and NAS Navigator2 and the following
backup error codes may be displayed in the "Status" field. Read the description and try the respective corrective
actions for each error to resolve it.
Code Description
The backup destination USB
Code 3
drive could not be found.
The backup destination shared
folder could not be found.
Code 5
Authentication failed.
A registered user does not
have permission to run.
The Ethernet cable was
disconnected from the backup
source TeraStation when the
backup job started.
Code 10
A backup destination doesn't
support the subfolders' access
restrictions.
The drive capacity of the
backup destination TeraStation
became full.
Code 11
Files larger than 4 GB were
backed up to the FAT32-
formatted USB drive.
Could not communicate
between backup source and
destination TeraStations.
Code 12
The settings of the TeraStation
were changed while the
backup job was running.
Corrective Action
Check that the backup destination
USB drive is connected to the
TeraStation properly.
Check that the Ethernet cable is
securely connected and that the hub
or other devices on the network are
turned on.
Try adding the rsync-compatible NAS
device from the server list again.
Check the settings of the rsync-
compatible NAS device.
Reconnect the Ethernet cable.
Select another backup destination
or remove the subfolders' access
restrictions.
Delete unnecessary files and folders.
Reduce the file size to 4 GB or less, or
change the file system to one other
than FAT32. Refer to the "Adding an
External Drive" section in chapter 4 for
compatible file systems.
Check that the Ethernet cable is
securely connected and that the hub
or other devices on the network are
turned on.
Do not change the settings while the
backup job is running. If changed, the
connection is temporarily terminated
and the backup job will fail.
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Log Example
rsync error: errors
selecting input/
output files, dirs (code
3) at main.c(634)
[Receiver=3.1.0]
Can't write to backup
destination(target disk
is broken?).
rsync error: error
starting client-server
protocol (code 5) at
main.c(1504)
@ERROR: auth failed on
module
@ERROR: permission
denied
rsync error: error in
socket IO (code 10)
at clientserver.c(128)
[sender=3.1.0pre1]
rsync error: error
in file IO (code 11)
at receiver.c(389)
[receiver=3.1.0]
rsync: write failed on
"filename": File too
large (27)
rsync error: error in
rsync protocol data
stream (code 12) at
io.c(515)