Troubleshooting Tables - Xerox FAX System (J) Operation Manual

Troubleshooting Tables

If you experience trouble with your fax machine, refer to the tables below for the appropriate corrective procedures.
If the trouble persists, contact your service representative, an authorized service center or the place of purchase.
Problem
The detected document size is
often wrong.
I am not able to send my
documents.
I am not able to perform
Broadcast Transmission.
During registration of an
Encryption Box, an error occurs
when I enter the box number and
I cannot register the Encryption
Box.
I am not able to print out
documents from my Encryption
Box.
Check point
Is the machine installed in a location
where it is exposed to strong light from
directly overhead, or from above and
behind?
Is the modular cord connected correctly?
Is "Communication Error" displayed?
Is Password Check Transmission
turned ON?
Is the memory in your fax machine full?
Is the box number you are trying to
enter the same as the subaddress
already registered for an F-Code Box?
Are the Encryption Box number and ID
that you entered correct?
Section 4 Troubleshooting
Corrective procedure
If the machine is installed in such a
location, document size detection may
be influenced by the light. Consult
with your service representative, an
authorized service center or the place
of purchase.
Connect the modular cord correctly.
Perform the necessary procedure to
correct the error and try to transmit
the documents again.
Turn Password Check Transmission
OFF.
Try the Broadcast Transmission
procedure again after memory becomes
available or after you create available
space in memory.
You CANNOT register an Encryption
Box number that is identical to a
registered F-Code Box subaddress.
Select a different Encryption Box
number.
If you do not know the correct
Encryption Box ID, contact your
service representative, an authorized
service center or the place of purchase.
Reference
page
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10-7
5-47
2-9
5-16
5-55
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4-5