Xerox WorkCentre Pro 75 Operator's Manual page 73

Operator Guide
DocuTech/DocuPrint 75/90 and DocuPrint 75 MX
Table 6-1. Troubleshooting tips
Problem Symptom
Stock There are repeated
handling stock jams or
misfeeds in Tray 5.
Stock There are repeated
handling shut downs from
jams in Area 3 or the
prints show an
unexpected image
shift when feeding
from Tray 5.
Problem solving
Recommendation
• Ensure that the correct stock size
is displayed on the Print Services,
Printer Manager window.
• Remove the stock and reload the
tray. Do not add stock to the tray
when stock is already loaded.
Instead, remove the stock,
combine the additional stock with
the stock from the tray and reload
the tray.
• Ensure that there are no more than
50 sheets of 20 lb stock in the tray,
fewer if sheets are a heavier
weight.
• Ensure that all stock in the tray is
identical.
• Ensure that the Edge Guides are
adjusted to touch the sides of the
stock.
• Check for obstructions at the stock
entrance.
• Ensure that the Paper Feed Roll
Cartridge is engaged correctly.
• Remove the stock and reload the
tray.
• Ensure that there are no more than
50 sheets of 20 lb stock in the tray,
fewer if sheets are a heavier
weight.
• After tray is reloaded, confirm the
stock attributes, especially the
size, on the Printer Manager
window. Ensure that the stock is
correctly programmed.
• Ensure that the Edge Guides are
adjusted to touch the sides of the
stock.
6-3