Frequently Asked Questions - Kaba Saflok SAM RF Operation Manual

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SAM RF Operations Manual
Section 8: Frequently Asked Questions and Glossary

8.1 Frequently Asked Questions

Q: How can I make a key for a vendor that will last longer than a Limited Use key?
A: If your site design was set up with Zone keys, you can make a Zone key with a limited shift time
and expiration date. Be aware that the Zone key will allow the vendor to access any unit in that
zone.
Q: What type of batteries do I use in the utility device?
A: The batteries in the utility device are rechargeable NiCad batteries. DO NOT put alkaline batteries
in the utility device, as they will explode when placed in the charger base.
Q: Why does every key work except the Limited Use Key?
A: The date and time in the lock is not set properly. Use the utility device to set the date and time in
the lock.
Q: What does it mean when the lock displays no light when a key is used?
A: The batteries in the lock are dead. Use the EPS or the utility device in the battery backup mode to
open the lock, and then replace the batteries (see Section 6.7 "Opening a Lock with a Dead
Battery").
Q: How do I determine why a key is not working?
A: Read the key to verify it is the proper key and has not expired. If the data on the key looks fine,
then use the Diagnostics key (see Section 5.15 "Creating Diagnostics Keys" and Section 8.16
"Reading Diagnostics Keys") to determine why the key does not work in the lock.
Q: How long will the batteries in the lock last?
A: The batteries in the locks will last about two years, depending upon usage.
Q: Will I need to update my lock's clock for daylight saving time?
A: No, the clock in the lock will automatically update for daylight saving time changes. However, to
ensure accuracy, we recommend that the lock's clocks be updated once a year. Use the utility
device to update the lock's date and time (see Section 6.5 "Resetting the Date/Time in Lock(s)").
Q: How long do the utility device batteries last?
A: If the batteries have a full charge, they will last three to five hours off the base when the unit is in
use.
Q: Can keys be made if the utility device is out of the electronic encoder base?
A: Yes, the utility device just sits in the electronic key encoder base to charge its batteries; it does
not need to be in the base to create keys.
Q: Why is a Resident key not working in some common access locks?
A: Read the key to verify the common access locks were assigned to the key when it was made. If
they were, remake the key for the resident creating a duplicate Resident key.
© SAFLOK
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WL 12/19/2007