Kaba Saflok SAM RF Operation Manual
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Kaba Saflok SAM RF Operation Manual

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SAM
RF Operations Manual
0
Table of Contents
SAM
RF
®
Operations Manual
All information contained herein, including but not limited to product pricing and other intellectual property, is confidential and
intended for the sole use of the addressee(s) so named. Any misuse of this confidential information contained herein may result in
legal action by Computerized Security Systems dba SAFLOK and its parent company.
© SAFLOK
WL 12/19/2007

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  • Page 1 ® RF Operations Manual Table of Contents ® Operations Manual All information contained herein, including but not limited to product pricing and other intellectual property, is confidential and intended for the sole use of the addressee(s) so named. Any misuse of this confidential information contained herein may result in legal action by Computerized Security Systems dba SAFLOK and its parent company.

  • Page 2: Table Of Contents

    ® RF Operations Manual Table of Contents Section 1: Introduction Welcome to SAM RF SAM RF System Components System Requirements Quick Reference Guide Section 2: Installing the SAM RF System Installing the USB Driver Software Installing the SAM RF Software on a Single Station Installing the SAM RF Software on Client/Remote Stations Installing the SAM RF Software with Multiple Databases Installing the USB Driver Software...
  • Page 3 ® RF Operations Manual Table of Contents Section 5: Keys Creating Additional Construction Keys Creating Master Keys Creating Additional Duplicate Master Keys Creating Emergency Keys Creating Additional Emergency Keys Creating Zone Keys Creating Additional Zone Keys Creating Latch/Unlatch Keys Creating Additional Latch/Unlatch Keys 5.10 Preventing Access 5.11...

  • Page 4: Section 1: Introduction

    ® RF Operations Manual Section 1: Introduction ® Operations Manual Section 1: Introduction All information contained herein, including but not limited to product pricing and other intellectual property, is confidential and intended for the sole use of the addressee(s) so named. Any misuse of this confidential information contained herein may result in legal action by Computerized Security Systems dba SAFLOK and its parent company.

  • Page 5: Welcome To Sam Rf

    ® RF Operations Manual Section 1: Introduction 1.1 Welcome to SAM ® ® SAFLOK’s SAM RF system is a sophisticated, yet easy-to-use, electronic locking system, designed to maximize security for apartment homes, timeshares, student housing, assisted-living facilities, military family housing, and similar dwellings. The SAM RF System includes a Windows-based, password-protected software program that runs on your personal computer (PC), an electronic key-encoding device, a handheld utility device, and electronic keys.

  • Page 6: Sam Rf System Components

    ® RF Operations Manual Section 1: Introduction 1.2 SAM RF System Components The SAM RF System includes the following components: • SAM RF System Software CD (contains the program software and the USB drivers) • Electronic Key Encoder • SAM RF System Utility Device •...

  • Page 7: System Requirements

    ® RF Operations Manual Section 1: Introduction 1.3 SAM RF System Requirements The SAM RF System is intended for use on a PC. System requirements include: • Windows 98 SE, NT 4.0, 2000, XP, Vista, or Server 2003 • A minimum of Pentium II or greater PC processor, 64 MB RAM, 10-gigabyte hard drive, CD-ROM drive, 3.5-inch floppy disk drive, and a V.90 internal or external modem •...

  • Page 8: Quick Reference Guide

    ® RF Operations Manual Section 1: Introduction 1.4 Quick Reference Guide Making New Resident Keys 1. At the main SAM RF screen, click Keys. 2. Click Create. 3. Click Resident Key. 4. Check New Key. 5. Select Unit Number. 6. Check the Key Expires box and set the expiration date. This is optional. 7.
  • Page 9 ® RF Operations Manual Section 1: Introduction Quick Reference Guide (continued) Making an Inhibit Resident Key 1. At the main SAM RF screen, click Keys. 2. Click Create. 3. Click Inhibit Resident Key. 4. Select the Unit Number. 5. Select the ID(s) to inhibit. 6.
  • Page 10 ® RF Operations Manual Section 1: Introduction Quick Reference Guide (continued) Auditing Locks 1. At the main SAM RF screen, click Utility Device. 2. Click Download Audit Trail from Lock(s). 3. Wait for the computer screen to display “The write operation was successful,” then click OK. 4.

  • Page 11: Section 2: Installing The Sam Rf System

    ® RF Operations Manual Section 2: Installing the SAM RF System ® Operations Manual Section 2: Installing the SAM RF System All information contained herein, including but not limited to product pricing and other intellectual property, is confidential and intended for the sole use of the addressee(s) so named. Any misuse of this confidential information contained herein may result in legal action by Computerized Security Systems dba SAFLOK and its parent company.
  • Page 12 ® RF Operations Manual Section 2: Installing the SAM RF System 2.1 Installation Overview The SAM RF system is loaded from one CD. Be sure to install the SAM RF System Software first, followed by the SAM RF System USB Drivers. Before beginning the installation process, determine how the SAM RF system will be installed: •...
  • Page 13 ® RF Operations Manual Section 2: Installing the SAM RF System 2.2 Installing the SAM RF Software on a Single Station Note: To operate the SAM RF System from a remote computer, go to Section 2.3 “Installing SAM RF on Client/Remote Stations”.
  • Page 14 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the SAM RF Software on a Single Station (continued) 5. Click Next at the Select Destination Directory PC dialog box to continue the installation process. The SAM RF System database will automatically install into the default folder location (C:\Program Files\SAMrf).
  • Page 15 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the SAM RF Software on a Single Station (continued) 8. Click Next at the Ready to Install PC dialog box. 8. Installation progress will display in the Installing PC dialog box.
  • Page 16 ® RF Operations Manual Section 2: Installing the SAM RF System 2.3 Installing the SAM RF Software for Client/Remote Stations Important: Do not connect the key encoder and utility device until all software is installed. 1. Before installing the SAM RF System software on a remote computer, you must complete the following: •...
  • Page 17 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the SAM RF Software for Client/Remote Stations (continued) 5. Click Next to accept the default directory path on the Select Destination Directory PC dialog box. 6. Click Next at the Backup Replaced Files PC dialog box.
  • Page 18 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the SAM RF Software for Client/Remote Stations (continued) 8. Click Next at he Ready to Install PC dialog box to start the installation. 9. The Installing PC dialog box will appear to show the progress.
  • Page 19 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the SAM RF Software for Client/Remote Stations (continued) 11. Double click the on the SAM RF icon to launch the program. The SAM RF System shortcut can be found on the desktop, or you may follow the path C:\Program Files\Samrf to find the SAM RF System executable file named: SRS_SAMrf.EXE.
  • Page 20 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the SAM RF Software for Client/Remote Stations (continued) 15. Double click the mapped network drive that links to the SAM RF System database files. In this example, the mapped drive is S:\SAMRF Servers SAM RF Directory.
  • Page 21 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the SAM RF Software for Client/Remote Stations (continued) 17. The browser window will display the SAM RF System database files. Click on SRS_DAT.SAM, and then click Open. Clicking on the file will display the Initialization screen, or SAM RF System main menu.
  • Page 22 ® RF Operations Manual Section 2: Installing the SAM RF System 2.4 Installing the SAM RF System Software with Multiple Databases This section explains how to install multiple SAM RF databases on the SAM RF server (the computer where you intend to load the SAM RF database files). This process should only be done if your organization has requested and/or received separate databases.
  • Page 23 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the SAM RF System Software with Multiple Databases (continued) 4. Click Browse at the Select Destination Directory PC dialog box. 5. Click in the blank area directly to the right of the default installation path, C:\Program Files\SAMrf.
  • Page 24 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the SAM RF System Software with Multiple Databases (continued) 7. To the left of the Browse button is the new destination for the first SAMrf directory. For this example, C:\Program Files\SAMrf1 is shown.
  • Page 25 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the SAM RF System Software with Multiple Databases (continued) 10. Click Next at the Select Replacement Directory PC dialog box. 11. Click Next at the Ready to Install PC dialog box to start the installation process.
  • Page 26 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the SAM RF System Software with Multiple Databases (continued) 13. Click Finish at the Installation Completed PC dialog box. 14. On the desktop of the SAM RF server, rename the SAM RF shortcut to the name of your first SAM RF directory.
  • Page 27 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the SAM RF System Software with Multiple Databases (continued) 16. Click in the blank area directly to the right of the default installation path (C:\Program Files\SAMrf) and type a name that will uniquely identify the second SAM directory, which will automatically be created during the installation process.
  • Page 28 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the SAM RF System Software with Multiple Databases (continued) 20. Be sure that Yes is selected, then click Next at the Backup Replaced Files PC dialog box. 21. Click Next to start the installation process at the Ready to Install PC dialog box.
  • Page 29 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the SAM RF System Software with Multiple Databases (continued) 24. After all SAM RF applications and databases are installed, the SAM RF server’s desktop should display all SAM shortcuts. To complete this part of the second SAM RF application and database installation, go to the desktop of the SAM server, and then rename the SAM RF shortcut to the name of your second SAM RF directory.

  • Page 30: Installing The Usb Driver Software

    ® RF Operations Manual Section 2: Installing the SAM RF System 2.5 Installing the USB Driver Software After the SAM RF system software is installed, you must install is the CP2101 USB driver software. Important: Do not connect the key encoder and utility device until all software is installed. Note: Keep the default settings as you install the USB driver software unless you are directed otherwise by SAFLOK technical support.

  • Page 31: Installing The Usb Driver Software

    ® RF Operations Manual Section 2: Installing the SAM RF System Installing the USB Driver Software (continued) 4. Click Next at the bottom of the CP2101 Custom Setup Utility PC dialog box that begins with the Uninstall File. 5. Click Next at the bottom of the CP2101 Custom Setup PC dialog box that indicates the COM and USB devices.
  • Page 32 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the USB Driver Software (continued) 7. Click Next at the bottom of the CP2101 Custom Setup PC dialog box with the preinstaller options. 8. Click Next at the bottom of the CP2101 Custom Setup PC dialog box that indicates the directory location.
  • Page 33 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the USB Driver Software (continued) 10. Click Finish at the final CP2101 Custom Setup PC dialog box. 11. Click OK when the PC dialog box will displays, “File Successfully Generated.” 12.

  • Page 34: Installing The Electronic Key Encoder And Utility Device

    ® RF Operations Manual Section 2: Installing the SAM RF System 2.6 Installing the Electronic Key Encoder and Utility Device After the SAM RF software and the USB Drivers are installed, you will need to install is the electronic key encoder that connects to your PC using its USB cable.
  • Page 35 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the Electronic Key Encoder and Utility Device (continued) 4. Be sure that the utility device is docked on the key encoder and the key encoder is connected and plugged in.
  • Page 36 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the Electronic Key Encoder and Utility Device (continued) 8. Click Next at the Found New Hardware Wizard Default PC dialog box. 9. Click Next at the Driver Files Search Results PC dialog box.
  • Page 37 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the Electronic Key Encoder and Utility Device (continued) 12. On your PC desktop, right click on the My Computer icon. This will bring up a pull-down menu. Click Properties. 13.
  • Page 38 ® RF Operations Manual Section 2: Installing the SAM RF System Installing the Electronic Key Encoder and Utility Device (continued) 17. Double click on the SAM RF icon on your PC desktop to open the SAM RF program. You will receive a prompt to log on. 18.

  • Page 39: Using The Sam Rf Software

    ® RF Operations Manual Section 2: Installing the SAM RF System 2.7 Using the SAM RF Software Launching SAM RF A shortcut to SAM RF has been placed in the Start menu. To start the program, go to your computer’s Start menu and select SAM RF to launch the program.
  • Page 40 ® RF Operations Manual Section 2: Installing the SAM RF System Using the SAM RF Software (continued) Once you are logged on to the SAM RF System, all pull-down menus will be active, allowing you full access to all the program’s features. The name of the person who is currently logged on to the SAM RF System will appear at the top of the PC dialog box.

  • Page 41: Section 3: Site Design Process

    ® RF Operations Manual Section 3: The Site Design Process ® Operations Manual Section 3: Site Design Process All information contained herein, including but not limited to product pricing and other intellectual property, is confidential and intended for the sole use of the addressee(s) so named. Any misuse of this confidential information contained herein may result in legal action by Computerized Security Systems dba SAFLOK and its parent company.

  • Page 42: Understanding The Site Design Process

    ® RF Operations Manual Section 3: The Site Design Process 3.1 Understanding the Site Design Process The site design process refers to entering information about your property into the SAM RF System. This information generally includes the actual units and their designations (e.g., 1A, Apartment 211, Building A, Unit 101, etc.), any common access areas such as a pool or laundry room, any zones or suites, and more.

  • Page 43: Entering Zone Information

    ® RF Operations Manual Section 3: The Site Design Process 3.2 Entering Zone Information The site design process begins by entering information about any zones your property may have. Zones are separate buildings or groups of locks. The SAM RF System allows you to group up to 50 zones. A Zone key is the key that you will give to employees to allow them to gain access only to those units (and any common access areas) within the zone or zones for which they have authorization.
  • Page 44 ® RF Operations Manual Section 3: The Site Design Process Entering Zone Information (continued) 4. In the Name field, highlight over ZONE 01 and type in an appropriate name for your first zone, such as Building A or Floor 01. Make sure that the Active box is checked, and then click OK.

  • Page 45: Entering Suite Information

    ® RF Operations Manual Section 3: The Site Design Process 3.3 Entering Suite Information The next step in the site design process is to input information about any suites your property may have. Suite locks allow access to smaller groupings of units, where up to ten units are accessed through one door.
  • Page 46 ® RF Operations Manual Section 3: The Site Design Process Entering Suite Information (continued) 4. At the Suite Add PC dialog box, type in the designation for your first suite at the Suite Name field. For example, you could type “Suite 01,” “Suite A,”...
  • Page 47 ® RF Operations Manual Section 3: The Site Design Process Entering Suite Information (continued) 6. After you create the appropriate list of suites, go to the Zone for Suites pull-down box to see all the zones for your property. The appropriate zone (such as Building 01) should be in the pull-down box.

  • Page 48: Editing Suite Information

    ® RF Operations Manual Section 3: The Site Design Process 3.4 Editing Suite Information After the suite information is entered, you may make changes at any time. 1. Click on the Management menu at the top of the window or the Management icon. 2.
  • Page 49 ® RF Operations Manual Section 3: The Site Design Process Editing Suite Information (continued) 4. At the Suite Edit PC dialog box, you can change the name of the suite, assign the suite to a different zone, or make the suite inactive. 5.

  • Page 50: Entering Unit Lock Information

    ® RF Operations Manual Section 3: The Site Design Process 3.5 Entering Unit Lock Information The next step is to input information for all your property’s units or apartments into the SAM RF System. The SAM RF System allows you to add up to 4000 units. 1.
  • Page 51 ® RF Operations Manual Section 3: The Site Design Process Entering Unit Lock Information (continued) 3. Like the Suite Configuration PC dialog box, the Unit Configuration PC dialog box will be empty. To add units, click Add. 4. In the top field labeled Unit Name, type in the designation for the first unit (e.g., Unit 101, Building A, Unit 101, etc.) and click Add.
  • Page 52 ® RF Operations Manual Section 3: The Site Design Process Entering Unit Lock Information (continued) The units you just named will appear in the list box below the Unit Name field. If the information in the box is not listed as you had intended, you can delete the entries individually by clicking on an entry and clicking Remove.
  • Page 53 ® RF Operations Manual Section 3: The Site Design Process Entering Unit Lock Information (continued) Saving Unit Information When you are satisfied that all information for this unit or range of units is accurate, click OK. Back at the Unit Configuration PC dialog box, the unit or range of units you just added will appear in boldface type. Continue adding individual units or range of units in the same manner as described above.

  • Page 54: Editing Unit Lock Information

    ® RF Operations Manual Section 3: The Site Design Process 3.6 Editing Unit Lock Information After the unit lock information has been entered, you can make changes at any time. 1. Click on the Management menu at the top of the window or the Management icon.
  • Page 55 ® RF Operations Manual Section 3: The Site Design Process Editing Unit Lock Information (continued) 5. At the Unit Edit PC dialog box, you can change the number or name of the unit, assign the unit to a different zone or suite, or make the suite inactive. 6.

  • Page 56: Entering Common Access Area Information

    ® RF Operations Manual Section 3: The Site Design Process 3.7 Entering Common Access Area Information Common access areas are areas with locks that need to allow access to a number of people (tenants, maintenance staff, etc.). Common access areas on your property may include community pools, garages, laundry rooms, and more.
  • Page 57 ® RF Operations Manual Section 3: The Site Design Process Entering Common Access Area Information (continued) 4. To begin entering common access information, click on 1: COMMON ACCESS LOCK 01 and then click Edit. This will display the Common Access Lock Edit PC dialog box. 5.

  • Page 58: Confirming Property Settings

    ® RF Operations Manual Section 3: The Site Design Process 3.8 Confirming Property Settings The next step in the site design process is to confirm or reconfigure your property settings within the SAM RF System. These settings include the default common access options for the unit and zone keys that you just set up, the automatic adjustor for Daylight Saving Time, and the name and identification numbers for your property.
  • Page 59 ® RF Operations Manual Section 3: The Site Design Process Confirming Property Settings (continued) Unit Keys To continue on to the next section, simply click on the Unit Keys tab at the top of the box. You will immediately see the common access area options you just set up listed in alphanumeric order.
  • Page 60 ® RF Operations Manual Section 3: The Site Design Process Confirming Property Settings (continued) For most of the U.S., Daylight Saving Time (DST) runs from the second weekend in March to the first weekend in November (starting in 2007). Although the SAM RF System assigns access time to each key produced, with the default being 24 hours per day, some keys, such as Limited Use keys, have specific expiration times, either by default or by configuration.
  • Page 61 ® RF Operations Manual Section 3: The Site Design Process Confirming Property Settings (continued) Audit You will now need to determine if you wish to view or hide within your lock audit reports the use of Resident keys in your unit, suite, and common access locks. 1.

  • Page 62: Section 4: Management

    ® RF Operations Manual Section 4: Management Functions ® Operations Manual Section 4: Management All information contained herein, including but not limited to product pricing and other intellectual property, is confidential and intended for the sole use of the addressee(s) so named. Any misuse of this confidential information contained herein may result in legal action by Computerized Security Systems dba SAFLOK and its parent company.

  • Page 63: Assigning The System Administrator

    ® RF Operations Manual Section 4: Management Functions 4.1 Assigning the System Administrator If you are the system administrator, you must register yourself in the SAM RF System and assign yourself the authority of the system administrator. 1. To register yourself as the system administrator in the SAM RF System, click on the Management menu at the top of the window or the Management icon.
  • Page 64 ® RF Operations Manual Section 4: Management Functions Assigning the System Administrator (continued) 4. Using the example to the right as a guide, type your information into the Staff Form – ADD Mode PC dialog box. At the top, type in your last name, first name, and middle name or initial (optional) in the appropriate fields.

  • Page 65: Removing The Default System Administrator

    ® RF Operations Manual Section 4: Management Functions 4.2 Removing the Default System Administrator Once you have registered yourself (and/or someone else) as the system administrator, it is highly recommended that you remove the default system administrator (ADMIN, CSS) from the SAM RF System.

  • Page 66: Creating Authorization Groups

    ® RF Operations Manual Section 4: Management Functions 4.3 Creating Authorization Groups Assigning a staff member to a specific authorization group allows that person access to a specific (and limited) list of SAM RF System functions, such as assigning work orders or creating new keys, rather than allowing access to the entire system.
  • Page 67 ® RF Operations Manual Section 4: Management Functions Creating Authorization Groups (continued) 4. Create and type a name for it in the Name field at the top of the PC dialog box. It is recommended that the name be something that is easily identifiable, such as Maintenance or Work Order Access.
  • Page 68 ® RF Operations Manual Section 4: Management Functions Creating Authorization Groups (continued) Rename Zone – Allows the user to go into the site design section and rename a zone Change Active State of Zone – Allows the user to go into the site design section and edit the active state of a zone Edit Vendor Company –...
  • Page 69 ® RF Operations Manual Section 4: Management Functions Creating Authorization Groups (continued) Utility Device Upload Audit – Allows the user to upload lock audit trail information from the utility device into the PC for display or printing Utility Device Battery Backup – Allows the user to access a lock with a dead battery Edit Property Settings –...
  • Page 70 ® RF Operations Manual Section 4: Management Functions Creating Authorization Groups (continued) 6. Under the Key Authorizations tab, every key that can be created is listed under Key Types and the transactions that can be performed are listed under Authorizations. To select any or all of these options, click on the name of the specific key type in the left-hand column and then click in the small box next to the authorization so a check mark appears in it in the...
  • Page 71 ® RF Operations Manual Section 4: Management Functions Creating Authorization Groups (continued) Emergency Key – An Emergency key will open every lock on the property including units, suites and common access areas. These keys should be held by the property management and be available for the fire department.

  • Page 72: Adding Sam Rf System Users

    ® RF Operations Manual Section 4: Management Functions 4.4 Adding SAM RF System Users System users are loosely defined as the people who will be using the SAM RF System. However, it is recommended that you register all staff members, whether they will be directly using the SAM RF System or not.
  • Page 73 ® RF Operations Manual Section 4: Management Functions Adding SAM RF System Users (continued) 4. Enter the person’s name. At the top of the form are fields for inputting each person’s last, first and middle name/initial (optional). 5. Enter information about his/her position. In the Position field, type in a word or two that identifies this person’s position or responsibility at your site, such as Manager or Maintenance.

  • Page 74: Adding New Staff To The Sam Rf System

    ® RF Operations Manual Section 4: Management Functions 4.5 Adding New Staff to the SAM RF System You can register additional system users now or any time in the future, such as when a new staff member joins your team. 1.
  • Page 75 ® RF Operations Manual Section 4: Management Functions Adding New Staff to the SAM RF System (continued) 4. Complete the Staff Form. Enter the person’s name. At the top of the form are fields for inputting each person’s last, first and middle name/initial (optional).

  • Page 76: Preventing Staff Access

    ® RF Operations Manual Section 4: Management Functions 4.6 Preventing Staff Access When staff members leave your employment, it is highly recommended that you delete them from the SAM RF System and change any existing passwords for current staff. This will prevent previous employees from accessing the information contained in the system or possibly creating new keys.

  • Page 77: Adding Residents To The Sam Rf System

    ® RF Operations Manual Section 4: Management Functions 4.7 Adding Residents to the SAM RF System 1. Click on the Management menu at the top of the window or the Management icon. 2. Point to Maintenance, then select Residents… 3. At the Unit/Resident List PC dialog box, all units within your property will appear in the Unit/Resident List.
  • Page 78 ® RF Operations Manual Section 4: Management Functions Adding Residents to the SAM RF System (continued) 5. When you have entered as much information as you wish about the resident, click Save. This will return you to the Unit/Resident List PC dialog box. 6.

  • Page 79: Deleting Residents

    ® RF Operations Manual Section 4: Management Functions 4.8 Deleting Residents When residents move out of your property, it is highly recommended that you delete them from the SAM RF System. 1. Click on the Management menu at the top of the window or the Management icon.
  • Page 80 ® RF Operations Manual Section 4: Management Functions Deleting Residents (continued) 5. A Delete Confirmation PC dialog box will appear asking if you are sure about deleting that person. Click Yes to confirm, and then click Close at the Unit/Resident List PC dialog box to return to the SAM RF System main menu screen.

  • Page 81: Adding Vendors To The Sam Rf System

    ® RF Operations Manual Section 4: Management Functions 4.9 Adding Vendors to the SAM RF System 1. Click on the Management menu at the top of the window or the Management icon. 2. Point to Maintenance, then select Vendors… 3. Click Add at the Vendor Company List PC dialog box. 4.
  • Page 82 ® RF Operations Manual Section 4: Management Functions Adding Vendors to the SAM RF System (continued) 6. To register employees of a specific vendor company, be sure you are in the Vendor Company List PC dialog box. Click on the vendor for which you will be registering employees and click Employees.

  • Page 83: Creating And Viewing Work Orders

    ® RF Operations Manual Section 4: Management Functions 4.10 Creating and Viewing Work Orders Not only does the SAM RF System provide enhanced security for your property, it also enhances the level of service you can provide to your residents, specifically through the use of computer-generated work orders for property maintenance.
  • Page 84 ® RF Operations Manual Section 4: Management Functions Creating and Viewing Work Orders (continued) 5. To create a new work order, click Add to display the Work Order – ADD Mode PC dialog box. The SAM RF System automatically assigns a work order number for later identification.
  • Page 85 ® RF Operations Manual Section 4: Management Functions Creating and Viewing Work Orders (continued) 11. Work orders can be assigned to either a staff member or a vendor. By default, the name of the person currently logged on to the SAM RF System will appear in the box under the words, “Assigned To.”...
  • Page 86 ® RF Operations Manual Section 4: Management Functions Creating and Viewing Work Orders (continued) 16. The Work Order – ADD Mode PC dialog box has additional fields for recording a full description of the service problem as well as any additional information, such as whether or not permission to enter has been granted, if there is a pet on the premises, etc.

  • Page 87: Editing Existing Work Orders

    ® RF Operations Manual Section 4: Management Functions 4.11 Editing Existing Work Orders To keep accurate records, it may be necessary to make changes to existing work orders. For instance, if a work order is being reassigned to a different staff member or to a vendor, or when a work order’s status goes from open to closed, that information should be recorded.
  • Page 88 ® RF Operations Manual Section 4: Management Functions Editing Existing Work Orders (continued) 4. Either a staff member or a resident can make service requests. To change this information, click the button to the right of the box. (This button has a hand pointing to the right.) This will display the Select User Type PC dialog box.
  • Page 89 ® RF Operations Manual Section 4: Management Functions Editing Existing Work Orders (continued) 9. Other changes that can be made in the Work Order – Edit Mode PC dialog box are: changing the Priority (Low, Normal or High), its Status (Pending, Open or Closed) and adding more information to the Job Description and Special Circumstances fields.

  • Page 90: Printing Work Orders

    ® RF Operations Manual Section 4: Management Functions 4.12 Printing Work Orders 1. To print an existing work order, click on the Management menu at the top of the window or the Management icon. 2. Click on Work Orders… 3. At the Work Orders List PC dialog box, click on the work order you wish to print and then click Report.

  • Page 91: Previewing The Work Order Report

    ® RF Operations Manual Section 4: Management Functions 4.13 Previewing the Work Order Report To preview the work order report on screen, confirm that the Preview option is selected and click OK. Within a few moments, the Work Order Report Preview PC dialog box will open up in a new window that you can maximize or minimize like any Windows-based window.

  • Page 92: Backing Up Data Files

    ® RF Operations Manual Section 4: Management Functions 4.14 Backing Up Data Files As with most computer software programs, regularly backing up the information in the SAM RF System is highly recommended. Should something unforeseen happen to your computer, a backup file of the data would prevent inputting information all over again.

  • Page 93: Saving The Backup File Off Your Computer

    ® RF Operations Manual Section 4: Management Functions 4.15 Saving the Backup File Off Your Computer 1. To backup your SAM RF System data files off your computer, click on the Management menu at the top of the window or the Management icon. 2.

  • Page 94: Section 5: Keys

    ® RF Operations Manual Section 5: Keys ® Operations Manual Section 5: Keys All information contained herein, including but not limited to product pricing and other intellectual property, is confidential and intended for the sole use of the addressee(s) so named. Any misuse of this confidential information contained herein may result in legal action by Computerized Security Systems dba SAFLOK and its parent company.

  • Page 95: Creating Additional Construction Keys

    ® RF Operations Manual Section 5: Keys 5.1 Creating Additional Construction Keys The locks must be carefully programmed so that the correct keys open them. Until all of your locks are programmed, you and your staff – along with any vendors, such as construction workers and painters – will need an alternate method for gaining access into common access areas, suites and units.
  • Page 96 ® RF Operations Manual Section 5: Keys Creating Additional Construction Keys (continued) 4. At the Create Construction Key PC dialog box, click the button to the right of the box to assign a Construction key to a staff member. (This button has a hand pointing to the right.) 5.
  • Page 97 ® RF Operations Manual Section 5: Keys Creating Additional Construction Keys (continued) 7. At the Create Construction Key PC dialog box, the name of the person you selected will appear. Place a key in the electronic key encoder now and click OK. Note: You must keep the key in the electronic key encoder base while the key image spins on the PC screen.

  • Page 98: Creating Master Keys

    ® RF Operations Manual Section 5: Keys 5.2 Creating Master Keys After a lock is programmed, a Construction key will no longer provide lock access. You must create Master keys to open any programmed lock on your property, including unit, suite and common access area locks.
  • Page 99 ® RF Operations Manual Section 5: Keys Creating Master Keys (continued) 5. The default settings for master keys assign each key for a full 24 hours each day with no expiration date. You may leave the settings if they meet your requirements. However, if you wish to limit the number of hours per day the key will provide access or assign an expiration date, you can do...
  • Page 100 ® RF Operations Manual Section 5: Keys Creating Master Keys (continued) 9. Back at the Create Master Key PC dialog box, the name of the person you selected will appear in the box under the words, “The Key Is Assigned To.” 10.
  • Page 101 ® RF Operations Manual Section 5: Keys Creating Master Keys (continued) 10. Click OK on the PC dialog box screen message to create additional keys. Follow the procedure described above to continue creating duplicate keys. The SAM RF System designates every new key created as Key ID 1. Each subsequent key you create as a duplicate key will be designated Key ID 2, Key ID 3, etc.

  • Page 102: Creating Additional Duplicate Master Keys

    ® RF Operations Manual Section 5: Keys 5.3 Creating Additional Duplicate Master Keys Note: The maximum number of duplicate keys is 64. After you have made 64 duplicate keys, you must start over by making a new key for that level. 1.

  • Page 103: Creating Emergency Keys

    ® RF Operations Manual Section 5: Keys 5.4 Creating Emergency Keys Emergency keys are programmed to open any lock on your property, including unit, suite and common access area locks. They are strictly for you, your local fire department, or other select emergency personnel.
  • Page 104 ® RF Operations Manual Section 5: Keys Creating Emergency Keys (continued) 6. Click the open circle next to Staff and click OK. Note: Emergency keys can only be assigned to staff members. 7. At the Staff List PC dialog box, simply click on the name of the person to receive this key and click Select.
  • Page 105 ® RF Operations Manual Section 5: Keys Creating Emergency Keys (continued) Note: If a key is not currently in the electronic key encoder, the PC will display an error screen until you insert a key into the electronic key encoder. Note: You must keep the USB cable connected between the electronic key encoder base and the PC while the key image spins on the PC screen.

  • Page 106: Creating Additional Emergency Keys

    ® RF Operations Manual Section 5: Keys 5.5 Creating Additional Emergency Keys Note: The maximum number of duplicate keys is 64. After you have made 64 duplicate keys, you must start over by making a new key for that level. 1.

  • Page 107: Creating Zone Keys

    ® RF Operations Manual Section 5: Keys 5.6 Creating Zone Keys Zone keys will open any lock within a specific zone, including common access area locks, unit locks and suite locks. In other words, they are essentially a Master key for a specific zone. Assuming your property has zones, you may decide that managers should only have keys for one or more specific zones.
  • Page 108 ® RF Operations Manual Section 5: Keys Creating Zone Keys (continued) 6. Go to the Zone pull-down box and confirm that you are creating a key for the appropriate zone. All zones within your property will appear in the pull- down box.
  • Page 109 ® RF Operations Manual Section 5: Keys Creating Zone Keys (continued) 9. Back at the Create Zone Key PC dialog box, the name of the person you selected will appear in the box under the words, “The Key Is Assigned To.” You will now confirm the default settings for the common access areas for this zone.
  • Page 110 ® RF Operations Manual Section 5: Keys Creating Zone Keys (continued) The SAM RF System designates every new key created as Key ID 1. Each subsequent key you create as a duplicate key will be designated Key ID 2, Key ID 3, etc. – up to Key ID 64. Carefully assigning key IDs will increase the level of security the SAM RF System provides –...

  • Page 111: Creating Additional Zone Keys

    ® RF Operations Manual Section 5: Keys 5.7 Creating Additional Zone Keys Note: The maximum number of duplicate keys is 64. After you have made 64 duplicate keys, you must start over by making a new key for that level. 1.

  • Page 112: Creating Latch/Unlatch Keys

    ® RF Operations Manual Section 5: Keys 5.8 Creating Latch/Unlatch Keys The latch/unlatch key allows a common access lock to be unlatched and latched. The first time the latch/unlatch key is used in the lock it will unlatch the lock. When a lock is unlatched, a key is not needed to open the door.
  • Page 113 ® RF Operations Manual Section 5: Keys Creating Latch/Unlatch Keys (continued) 5. You must name the person to whom you wish to assign the key in the box under the words, “The Key Is Assigned To.” Click the button to the right of the box.
  • Page 114 ® RF Operations Manual Section 5: Keys Creating Latch/Unlatch Keys (continued) The SAM RF System designates every new key created as Key ID 1. Each subsequent key you create as a duplicate key will be designated Key ID 2, Key ID 3, etc. – up to Key ID 64. Carefully assigning key IDs will increase the level of security the SAM RF System provides –...

  • Page 115: Creating Additional Latch/Unlatch Keys

    ® RF Operations Manual Section 5: Keys 5.9 Creating Additional Latch/Unlatch Keys Note: The maximum number of duplicate keys is 64. After you have made 64 duplicate keys, you must start over by making a new key for that level. Be sure that the PC is turned on, the electronic key encoder device is plugged in an electrical outlet and the USB cable between them is properly attached (see Section 2.5 “Installing the Electronic Key Encoder and Utility Device”).

  • Page 116: Preventing Access

    ® RF Operations Manual Section 5: Keys 5.10 Preventing Staff Access Merely deleting staff members from the SAM RF System is not enough to ensure the security of your property. It is also very important that you collect whatever keys they might have in their possession. If former staff members do not relinquish their keys, they can continue to gain access to common access areas or to your residents’...

  • Page 117: Creating Inhibit Master Keys

    ® RF Operations Manual Section 5: Keys 5.11 Creating an Inhibit Master Key If a staff member loses a key, the security risk is far more serious than when a resident loses a key because staff members’ keys are usually either Master keys or Zone keys, which provide access to more than just a single unit.
  • Page 118 ® RF Operations Manual Section 5: Keys Creating an Inhibit Master Key (continued) 6. At the Select User Type PC dialog box, click the open circle next to Staff and click OK. Note: Inhibit Master keys can only be assigned to staff members. 7.
  • Page 119 ® RF Operations Manual Section 5: Keys Creating an Inhibit Master Key (continued) 9. Click OK on the PC dialog box screen message to create additional keys. Follow the procedure described above to continue creating duplicate keys. Note: Depending upon the size of your property, you may wish to create several Inhibit Master keys and enlist the assistance of other staff members to help you reprogram these locks.

  • Page 120: Creating Inhibit Zone Keys

    ® RF Operations Manual Section 5: Keys 5.12 Creating an Inhibit Zone Key Note: The maximum number of duplicate keys is 64. After you have made 64 duplicate keys, you must start over by making a new key for that level. 1.
  • Page 121 ® RF Operations Manual Section 5: Keys Creating an Inhibit Zone Key (continued) 7. At the Select User Type PC dialog box, click the open circle next to Staff and click OK. Note: Inhibit Zone keys can only be assigned to staff members. 8.

  • Page 122: Creating Guard Check Keys

    ® RF Operations Manual Section 5: Keys 5.13 Creating Guard Check Keys The Guard Check key allows your staff or security to register their patrol throughout your property. The non-opening key is programmed to function in all of your common access locks. The key can be read upon return from the locks.
  • Page 123 ® RF Operations Manual Section 5: Keys Creating Guard Check Keys (continued) 6. At the Staff List PC dialog box, simply click on the name of the person to receive this key and click Select. Any staff members you previously entered into the system will be listed in this box.

  • Page 124: Reading The Guard Check Keys

    ® RF Operations Manual Section 5: Keys 5.14 Reading the Guard Check Key When the key is returned, it should be read to view or print the report of where the key was used. The report will show the last 25 common access locks in which the key was used. Note: The maximum number of duplicate keys is 64.
  • Page 125 ® RF Operations Manual Section 5: Keys Reading the Guard Check Key (continued) 5. At the Output Options PC dialog box, click OK. Within a few moments, the report will appear on screen. The Guard Check Report will show the Lock Name, Date/Time and Day of Week the key was used.

  • Page 126: Creating Diagnostics Keys

    ® RF Operations Manual Section 5: Keys 5.15 Creating Diagnostics Keys The Diagnostics key is designed to help analyze and reveal why a key will not gain entry. This is a non- opening key that may be used in any lock on the property. If a lock does not allow access for its programmed key, program a Diagnostics key and insert it into the lock in question.
  • Page 127 ® RF Operations Manual Section 5: Keys Creating Diagnostics Keys (continued) 6. At the Staff List PC dialog box, any staff members you previously entered into the system will be listed in this box. Simply click on the name of the person to receive this key and click Select.

  • Page 128: Reading The Diagnostics Keys

    ® RF Operations Manual Section 5: Keys 5.16 Reading the Diagnostics Key After the Diagnostics key has been used in the lock, you will need to read it to get the error as to why the key did not work. 1.

  • Page 129: Creating Battery Check Keys

    ® RF Operations Manual Section 5: Keys 5.17 Creating Battery Check Keys The Battery Check key is a non-opening key that is designed to check the battery voltage in the lock. If the lock’s batteries have 5.0 volts or more when the Battery Check key is used, the lock light will display one green light.
  • Page 130 ® RF Operations Manual Section 5: Keys Creating Battery Check Keys (continued) 6. At the Staff List PC dialog box, any staff members you previously entered into the system will be listed in this box. Simply click on the name of the person to receive this key and click Select.

  • Page 131: Limited Use/Vendor Keys

    ® RF Operations Manual Section 5: Keys 5.18 Limited Use/Vendor Keys Limited Use keys are for vendors whose product and service companies help keep your property running smoothly or staff members and potential residents who may wish to view a unit or common access area. A vendor might provide pool-cleaning services, sending one or more employees to your property on a regular basis.

  • Page 132: Creating Limited Use/Vendor Keys

    ® RF Operations Manual Section 5: Keys 5.19 Creating Limited Use/Vendor Keys Note: The maximum number of duplicate keys is 64. After you have made 64 duplicate keys, you must start over by making a new key for that level. 1.
  • Page 133 ® RF Operations Manual Section 5: Keys Creating Limited Use/Vendor Keys (continued) You must name the person to whom you wish to assign the key in the box under The Key Is Assigned To. Click the button to the right of the box.
  • Page 134 ® RF Operations Manual Section 5: Keys Creating Limited Use/Vendor Keys (continued) 11. The name of the vendor employee you selected will now appear in the box under The Key Is Assigned To. When you are satisfied with the settings for this key, click OK. Note: You must keep the key in the electronic key encoder base while the key image spins on the PC screen.

  • Page 135: Reading Limited Use/Vendor Keys

    ® RF Operations Manual Section 5: Keys 5.20 Reading Limited Use Keys After a Limited Use key has been issued and used, you can read the key. Reading the key will allow you to save the audits from the key. The audits will allow you to see where and when the key was used. 1.
  • Page 136 ® RF Operations Manual Section 5: Keys Reading Limited Use Keys (continued) 5. To save the report for later viewing, click Yes. This will display the Success PC dialog box. 6. The Success PC Dialog Box confirms that the operation was successful and the report was saved.

  • Page 137: Creating Resident/Unit Keys

    ® RF Operations Manual Section 5: Keys 5.21 Creating Resident/Unit Keys Note: The maximum number of duplicate keys is 64. After you have made 64 duplicate keys, you must start over by making a new key for that level. 1. Be sure that the PC is turned on, the electronic key encoder device is plugged in an electrical outlet and the USB cable between them is properly attached (see Section 2.5 “Installing the Electronic Key Encoder and Utility Device”).
  • Page 138 ® RF Operations Manual Section 5: Keys Creating Resident/Unit Keys (continued) 6. The key will have no expiration date unless you assign one. If you wish to assign an expiration date, click the box next to Key Expires. A Date field will appear beneath these words.
  • Page 139 ® RF Operations Manual Section 5: Keys Creating Resident/Unit Keys (continued) 9. Back at the Create Resident Key PC dialog box, the name of the person you selected will appear in the box under the words, “The Key Is Assigned To.” Select the common access locks you wish to add to the resident key you are programming.

  • Page 140: Creating Additional Duplicate Resident/Unit Keys

    ® RF Operations Manual Section 5: Keys 5.22 Creating Additional Duplicate Resident/Unit Keys Note: The maximum number of duplicate keys is 64. After you have made 64 duplicate keys, you must start over by making a new key for that level. 1.

  • Page 141: Preventing Resident Access

    ® RF Operations Manual Section 5: Keys 5.23 Preventing Resident Access Merely deleting residents from the SAM RF System is not enough to ensure the security of your property. It is also very important that you collect whatever keys former residents might have in their possession. If former residents do not relinquish their keys, they can continue to gain access to common access areas and to their former unit(s).

  • Page 142: Replacing Lost Resident Keys

    ® RF Operations Manual Section 5: Keys 5.24 Replacing Lost Resident Keys Note: Replacing lost Resident keys is discussed in this section. Replacing lost Master keys and Zone keys (Staff keys) is discussed in Sections 5.11 and 5.12. One of the tasks you will perform most often with the SAM RF System is replacing keys lost by either staff or residents.
  • Page 143 ® RF Operations Manual Section 5: Keys Replacing Lost Resident Keys (continued) The Key Read PC dialog box will then appear and display the type of key, to whom the key is assigned, the status of the key, the expiration date, the unit number and the key ID.
  • Page 144 ® RF Operations Manual Section 5: Keys Replacing Lost Resident Keys (continued) 4. At the Create Inhibit Resident Key PC dialog box, your first task is to select the appropriate unit in the pull-down box. Once you have selected the unit in question, the Select IDs to Inhibit box lists all resident key IDs created for that particular unit, along with the names of the residents each key is assigned to.
  • Page 145 ® RF Operations Manual Section 5: Keys Replacing Lost Resident Keys (continued) 7. Back at the Create Inhibit Resident Key PC dialog box, the name of the person you selected will appear in the box under the words, “The Key Is Assigned To.” 8.

  • Page 146: Creating A Replacement Resident Key

    ® RF Operations Manual Section 5: Keys 5.25 Creating a Replacement Resident Key Note: The maximum number of duplicate keys is 64. After you have made 64 duplicate keys, you must start over by making a new key for that level. 1.

  • Page 147: Section 6: Locks

    ® RF Operations Manual Section 6: Locks ® Operations Manual Section 6: Locks All information contained herein, including but not limited to product pricing and other intellectual property, is confidential and intended for the sole use of the addressee(s) so named. Any misuse of this confidential information contained herein may result in legal action by Computerized Security Systems dba SAFLOK and its parent company.

  • Page 148: Insync Locks

    ® RF Operations Manual Section 6: Locks 6.1 InSync Locks There are several different InSync locks available for use with the SAM RF system. Each lock type is shown below with a description of how they operate. D (Unit or Suite) Lock The D Lock is a battery operated deadbolt lock that is mounted above the passage latch lock on a door.
  • Page 149 ® RF Operations Manual Section 6: Locks InSync Locks (continued) I (Unit or Suite) Lock The I Lock is a stand-alone, battery operated, interconnected cylindrical latch and deadbolt lock. Unlocking your door from the outside 1. Fully insert your RFID key into the lock port. 2.
  • Page 150 ® RF Operations Manual Section 6: Locks InSync Locks (continued) M Unit Lock The M Unit Lock is a stand-alone, battery operated, full mortise lock with a latch, automatic deadbolt and thumb turn on the inside. Note: The door will remain unlocked until a key is inserted from the outside or the thumb turn is rotated from the inside.
  • Page 151 ® RF Operations Manual Section 6: Locks InSync Locks (continued) M Suite Lock The M Suite Lock is a stand-alone, battery operated, full mortise lock with a latch and an automatic deadbolt. InSync M locks for suite configuration have no thumb turn. Suite locks cannot be left unlocked.
  • Page 152 ® RF Operations Manual Section 6: Locks InSync Locks (continued) L Unit Lock The L lock is a stand-alone, battery operated, cylindrical latch lock with a thumb turn on the inside. Unlocking your door from the outside 1. Fully insert your RFID key into the lock port.
  • Page 153 ® RF Operations Manual Section 6: Locks InSync Locks (continued) L Suite Lock The L Suite lock is a stand-alone, battery operated cylindrical latch lock. InSync L locks for suite configuration have no thumb turn. Suite locks cannot be left unlocked. Note: The lock will latch/lock immediately after the door is opened.
  • Page 154 ® RF Operations Manual Section 6: Locks InSync Locks (continued) CL Lock The CL is a latch only lock designed for common access areas. From Outside To Unlock – Insert the key, wait for the green light to flash and turn the handle. To Lock –...

  • Page 155: Lock Maintenance And Diagnostics

    ® RF Operations Manual Section 6: Locks 6.2 Lock Maintenance and Diagnostics Lock Diagnostics (Lights) The InSync locks have an LED (Light Emitting Diode) located above the lock port. When a key is used, the LED will flash, providing information to the user. Listed below are the LED patterns and a description of what they indicate.

  • Page 156: Programming The Locks

    ® RF Operations Manual Section 6: Locks 6.3 Programming the Locks For the lock programming process, the utility device assigns a name or number identification and programs the correct date and time into a lock. Note: The utility device should never be exposed to wet conditions. Programming Locks 1.
  • Page 157 ® RF Operations Manual Section 6: Locks Programming the Locks (continued) Note: You must keep all USB cables connected between the electronic key encoder base, the utility device and the PC while the key image spins on the PC screen. 5.
  • Page 158 ® RF Operations Manual Section 6: Locks Programming the Locks (continued) 11. Connect the USB cable on the utility device to the lock’s receptive port located underneath the bottom of the lock. You will need to remove the rubber cover on the lock’s receptive port to insert the USB cable.

  • Page 159: Get Lock Info

    ® RF Operations Manual Section 6: Locks 6.4 Get Lock Info The SAM RF System allows you to retrieve information about a lock’s identity, current date and time, and current battery voltage status using the utility device. This feature is an important part of your regular maintenance routine, including lock battery replacement and making certain that the lock’s clock is properly synchronized.
  • Page 160 ® RF Operations Manual Section 6: Locks Get Lock Info (continued) OPERATION COMPLETED 6. The utility device screen will display the message “OPERATION COMPLETED REMOVE DEVICE NOW REMOVE DEVICE NOW Get Lock Info.” You will hear two beeps. The lock information has Get Lock Info.
  • Page 161 ® RF Operations Manual Section 6: Locks Get Lock Info (continued) 13. At the top of the Output Options PC dialog box, your default printer will be listed. Beneath that will be a Report Destination PC dialog box, along with three options: •...
  • Page 162 ® RF Operations Manual Section 6: Locks Get Lock Info (continued) The Lock Information Report lists the locks that were checked in the order in which the utility device retrieved the information. In addition, the report lists the following information: •...

  • Page 163: Resetting The Time/Date In Lock(S)

    ® RF Operations Manual Section 6: Locks 6.5 Resetting the Date/Time in Lock(s) It is important that your lock’s clock is set to the correct time. When the clock is set properly, the lock will keep an accurate audit trail and allow entrance for keys with particular shift times, including Limited Use keys.
  • Page 164 ® RF Operations Manual Section 6: Locks Resetting the Date/Time in Lock(s) (continued) 6. Connect the USB cable on the utility device to the lock’s receptive port located underneath the bottom of the lock. You will need to remove the rubber cover on the lock’s receptive port to insert the USB cable.

  • Page 165: Replacing Lock Batteries

    ® RF Operations Manual Section 6: Locks 6.6 Replacing Lock Batteries If the lock information report indicates any locks with low voltage (below 5.0), it is recommended you replace the set of double AA batteries immediately. To replace the batteries, follow these simple steps: 1.

  • Page 166: Opening A Lock With A Dead Battery

    ® RF Operations Manual Section 6: Locks 6.7 Opening a Lock With a Dead Battery The SAM RF System offers you two options for accessing a lock with a dead battery. The utility device when set to act as a Battery Backup (see information below) is one option. The SAM RF System is also available with an external power supply (EPS) unit that will also open a lock (see “EPS Unit”...
  • Page 167 ® RF Operations Manual Section 6: Locks Opening a Lock With a Dead Battery (continued) 6. Connect the USB cable on the utility device to the lock’s receptive port located underneath the bottom of the lock. You will need to remove the rubber cover on the lock’s receptive port to insert the USB cable.

  • Page 168: Reloading Common Area Locks

    ® RF Operations Manual Section 6: Locks 6.8 Reloading Common Area Locks Normally, when a resident moves out and takes their key with them, you would simply inhibit the key. The Inhibit key would be used in the unit lock and all common area locks where their key had access. However, if numerous residents move out at one time (e.g., the end of a semester at a university) it will be faster to invalidate the resident keys in the common area locks by using the utility device to reload common area locks.
  • Page 169 ® RF Operations Manual Section 6: Locks Reloading Common Area Lock (continued) 5. The PC screen will display, “The write operation was successful!” Click OK . Utility Ver. 1.00 6. The utility device screen will display, “Reload Common Acc.” Reload Common Acc. 7.
  • Page 170 ® RF Operations Manual Section 6: Locks Reloading Common Area Lock (continued) 9. The utility device will display the screen above and the >>> red light will flash on the lock while the utility device Reload Common Acc. reloads the common access lock. 10.

  • Page 171: Section 7: Reports

    ® RF Operations Manual Section 7: Reports and Maintenance ® Operations Manual Section 7: Reports All information contained herein, including but not limited to product pricing and other intellectual property, is confidential and intended for the sole use of the addressee(s) so named. Any misuse of this confidential information contained herein may result in legal action by Computerized Security Systems dba SAFLOK and its parent company.

  • Page 172: Sam Rf System Reports-Common Functions

    ® RF Operations Manual Section 7: Reports and Maintenance 7.1 SAM RF System Reports – Common Functions The SAM RF System provides a high degree of security by allowing you to reprogram (rather than completely change out) locks as well as electronically program keys and locks. In addition, SAM provides a number of reports to help you monitor activities around your property.
  • Page 173 ® RF Operations Manual Section 7: Reports and Maintenance SAM RF System Reports – Common Functions (continued) Previewing Reports Once you have selected the date range – along with any other necessary settings – for a desired report, your next step will be to click the View Report button located at the bottom of a report PC dialog box.

  • Page 174: Unit Key History Report

    ® RF Operations Manual Section 7: Reports and Maintenance 7.2 Unit Key History Report The unit key history report provides data on any keys created during a specified date range that would open a specific unit lock. This would include any Resident keys, Master keys, and Zone keys. 1.
  • Page 175 ® RF Operations Manual Section 7: Reports and Maintenance Unit Key History Report (continued) 7. To view the unit key history report on screen, confirm that the Preview option is selected and click OK. Within a few moments, the Unit Key History Report Preview PC dialog box will appear. The unit key history report lists the date range requested, the specific unit number and its zone (if any).

  • Page 176: User Key History Report

    ® RF Operations Manual Section 7: Reports and Maintenance 7.3 User Key History Report The user key history report provides data on any keys created during a specified date range for a specific individual. This would include any Resident keys, Master or Zone keys, as well as Programming keys, Construction keys, etc.
  • Page 177 ® RF Operations Manual Section 7: Reports and Maintenance User Key History Report (continued) To view the user key history report on screen, confirm that the Preview option is selected and click OK. Within a few moments, the User Key History Report Preview PC dialog box will appear. The user key history report lists the date range requested along with the specific user.

  • Page 178: Keys Made Report

    ® RF Operations Manual Section 7: Reports and Maintenance 7.4 Keys Made Report The keys made report provides data on any keys created during a specified date range based on user, key type, and/or status. 1. To view this information, click on the Reports menu at the top of the window or the Reports icon.
  • Page 179 ® RF Operations Manual Section 7: Reports and Maintenance Keys Made Report (continued) 6. To view the keys made report on screen, confirm that the Preview option is selected and click OK. Within a few moments, the Keys Made Report Preview PC dialog box will appear. The keys made report lists the date range requested along with the following information: •...

  • Page 180: Auditing Locks

    ® RF Operations Manual Section 7: Reports and Maintenance 7.5 Auditing Locks Auditing a lock refers to retrieving information saved in the lock and uploading that information to the SAM RF System. This information, also known as the audit trail, shows which keys have been used to gain access, along with the time and date that each key was used.
  • Page 181 ® RF Operations Manual Section 7: Reports and Maintenance Auditing Locks (continued) 7. Connect the USB cable on the utility device to the lock’s receptive port located underneath the bottom of the lock. You will need to remove the rubber cover on the lock’s receptive port to insert the USB cable.
  • Page 182 ® RF Operations Manual Section 7: Reports and Maintenance Auditing Locks (continued) 13. Click on the Utilities menu at the top of the window or the Utilities icon. 14. Click on Upload Audit Trail from Lock(s). Note: You must keep all USB cables connected between the electronic key encoder base, the utility device and the PC while the key image spins on the PC...
  • Page 183 ® RF Operations Manual Section 7: Reports and Maintenance Auditing Locks (continued) 17. Click on the Reports menu at the top of the window or the Reports icon. 18. Click on Lock Audits… 19. To view a report, click on the desired report and click View Report. Reports will be listed in chronological order, according to when the reports were created,...
  • Page 184 ® RF Operations Manual Section 7: Reports and Maintenance Auditing Locks (continued) 20. At the top of the Output Options PC dialog box, your default printer will be listed. Beneath that will be a Report Destination box, along with three options: •...

  • Page 185: Limited Use Audit Report

    ® RF Operations Manual Section 7: Reports and Maintenance 7.6 Limited Use Audits Report The Limited Use Audits Report provides information on any or all Limited Use, or Vendor, keys created. Limited Use Audits reports will be listed in chronological order according to when the limited use keys were created, with the most recently created key appearing at the bottom of the list.
  • Page 186 ® RF Operations Manual Section 7: Reports and Maintenance Limited Use Key Audits Report (continued) 4. Confirm that the Preview option is selected and click OK. Within a few moments, the Limited Use Key Report Preview screen will appear. The Limited Use Key report displays the date the key was created, who it was assigned to, the user ID, status, and the units and common access locks the key was made to access.

  • Page 187: Transactions Report

    ® RF Operations Manual Section 7: Reports and Maintenance 7.7 Transactions Report The term “transactions” refers to any action taken with the SAM RF System, both keying transactions (such as when new keys are made) and non-keying transactions (such as when a new resident or staff member is added to the system).
  • Page 188 ® RF Operations Manual Section 7: Reports and Maintenance Transactions Report (continued) 5. To view the report on screen, confirm that the Preview option is selected and click OK. Within a few moments, the Transaction History Report Preview PC dialog box will appear. The transaction history report displays the following information: •...

  • Page 189: Section 8: Frequently Asked Questions And Glossary

    ® RF Operations Manual Section 8: Frequently Asked Questions and Glossary ® Operations Manual Section 8: Frequently Asked Questions and Glossary All information contained herein, including but not limited to product pricing and other intellectual property, is confidential and intended for the sole use of the addressee(s) so named. Any misuse of this confidential information contained herein may result in legal action by Computerized Security Systems dba SAFLOK and its parent company.

  • Page 190: Frequently Asked Questions

    ® RF Operations Manual Section 8: Frequently Asked Questions and Glossary 8.1 Frequently Asked Questions How can I make a key for a vendor that will last longer than a Limited Use key? If your site design was set up with Zone keys, you can make a Zone key with a limited shift time and expiration date.
  • Page 191 ® RF Operations Manual Section 8: Frequently Asked Questions and Glossary Frequently Asked Questions (continued) What do I do when a staff member loses their key? You will need to create an Inhibit Master or Inhibit Zone key (depending upon which key is lost). Then the Inhibit key needs to be used in every lock where the lost key had access.

  • Page 192: Glossary

    ® RF Operations Manual Section 8: Frequently Asked Questions and Glossary 8.2 Glossary Auditing Locks – Auditing a lock refers to retrieving information saved in the lock and uploading that information to the SAM RF system. The lock audit shows which keys have been used to gain access along with the time and date that each key was used.
  • Page 193 ® RF Operations Manual Section 8: Frequently Asked Questions and Glossary Glossary (continued) Master Key – A Master key will open every lock on the property. These keys should be issued to employees that need access to all units, suites and common access areas. Resident Key –...

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